2003 OLDSMOBILE AURORA instrument panel

Customer Assistance Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Oldsmobile. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP
ONE: Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Oldsmobile Customer Assistance Center by
calling 1-800-442-6537. In Canada, contact GM of
Canada Customer Communication Centre in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854
(French). We encourage
you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identification Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting Oldsmobile, please remember that
your concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first
if
you have a concern.
STEP
THREE: Both General Motors and your dealer
are committed to making sure you are completely
satisfied with your new vehicle. However,
if you continue
to remain unsatisfied after following the procedure
outlined in Steps One and Two, you should file with the
GM/BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to
your Warranty and Owner Assistance Information
booklet for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
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Instrument Panel Cluster
.............. .... .... ........... 3-31
Overview
..................................... ......... 3-2
Instrument Panel Brightness
........... ........... 3-17
Interior Lamps
............................................. 3-17
Interior Plastic Components
.............................. 5-83
Jump Starting
................................................. 5-44
Key Lock Cylinders Service
.............................. 6-10
Keyless Entry System
....................................... 2-5
Key Reminder Warning
.................................... 2-24
Keys
............................................................... 2-3
L
Lamps Exterior
................................... ....... 3-14
Interior
....................................................... 3-1 7
Lap-§boulder Belt ................................... 1-14, 1-22
Child Restraints
........................................... 1-40
Securing a Child Restraint Designed for the
LATCH System
........................................ 1-42
Leather
......................................................... 5-83
LATCH System Leaving
Your Vehicle
....................................... 2-14
Leaving Your Vehicle With the Engine Running
...... 2-31
Light
Air Bag Readiness
....................................... 3-34
Anti-Lock Brake System Warning
................... 3-36
Battery Warning
.......................................... 3-35
Brake System Warning
................................. 3-35
Cruise Control
............................................. 3-43
Malfunction Indicator
.................................... 3-39
Oil Pressure
............................................... 3-42
Safety Belt Reminder
................................... 3-33
TCS Warning Light
...................................... 3-37
Traction Control System Active
...................... 3-38
Traction Control System (TCS) Warning
.......... 3-37
Lighted Visor Vanity Mirror
............................... 2-18
Loading Your Vehicle
....................................... 4-34
Lockout Protection
.......................................... 2-14
Locks Central Door Unlocking System
..................... 2-11
Delayed Locking
.......................................... 2-11
Door
.......................................................... 2-10
Leaving Your Vehicle
.................................... 2-14
Lockout Protection
....................................... 2-14
Power Door
................................................ 2-11
Programmable Automatic Door Locks
............. 2-12
Rear Door Security Locks
............................. 2-13
Loss of Control
................... ................ 4-15
Lumbar Manual Controls
.......... ............ .. 1-3
Power Controls
............................................. 1-4
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T
Tachometer ............................. ........ 3-33
Taillamps Turn Signal, Stoplamps and Back-up Lamps
.... 5-58
TCS Active Light
............................................. 3-38
TCS Warning Light
.......................................... 3-37
Testing the Alarm
............................................ 2-20
Theater Dimming
............................................ 3-1 9
Theft-Deterrent Systems
.................... .... 2-19
PASS-Key@
Ill Operation ... .... .... 2-21
Throttle System Inspection
............................... 6-14
Theft-Deterrent,
Radio
.................. .... 3-73
PASS-Key@
Ill .......................... .... 2-21
Universal Theft-Deterrent
.............................. 2-1 9
Tilt Wheel ........................................................ 3-5
Tire Inflation Check
........................................... 6-9
Tires
..................................................... 5-60, 5-86
Buying New Tires
........................................ 5-66
Chains
....................................................... 5-70
Changing a Flat Tire
.................................... 5-71
Check Tire Pressure System
......................... 5-62
If a Tire Goes Flat ....................................... 5-70
Inflation
-- Tire Pressure ............................... 5-60
Inspection and Rotation ................................ 5-63
Uniform Tire Quality Grading
......................... 5-67
Compact Spare Tire
..................................... 5-81 Tires (cont.)
Wheel Alignment and Tire Balance
..... ..... 5-68
Wheel Replacement
......................... ..... 5-68
When It
Is Time for New Tires .................. 5-65
To Use the Engine Coolant Heater
................ 2-25
Top of the Instrument Panel
............................. 5-83
Top Strap
...................................................... 1-38
Top Strap Anchor Location
............................... 1-39
Torque Lock
................................................... 2-31
Total Weight on Your Vehicle’s Tires
.................. 4-39
Towing Recreational Vehicle
..... ..... 4-33
Towing a Trailer
...................... ..... 4-36
Your Vehicle
.............................. ......... 4-33
Control System Active Light
...................... 3-38
Control System (TCS)
.................................... 4-8
Control System Warning Light
....................... 3-37
Trailer Brakes
................................................. 4-40
Trailer Wiring Harness
..................................... 4-40
Transaxle Fluid, Automatic
...................... ............. 5-22
Transaxle Operation, Automatic
......................... 2-26
Transmission, Transaxle, Transfer Case Unit Repair Manual
............................................ 7-10
Transportation Options
........ ................... 7-7
Traction
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