215 Controls in detail
Useful features
Upgrade Signals
The Tele Aid system processes calls using
the following priority:
Automatic emergency – First priority
Manual emergency – Second priority
Roadside Assistance – Third priority
Information – Fourth priority
Should a higher priority call be initiated
while you are connected, an upgrade (al-
ternating) tone will be heard, and the ap-
propriate indicator lamp will flash. If
certain information such as vehicle identi-
fication number or customer information is
not available, the operator may need to re-
transmit.
During this time you will hear a beep and
voice contact will be interrupted. Voice
contact will resume once the retransmis-
sion is completed. Once a call is conclud-
ed, a beep will be heard and the
appropriate indicator lamp will stop flash-
ing. The COMAND system operation will
resume. See System self-check (
page 210)
when the indicator lamp does not light
up in red or stays on longer than ap-
proximately 10 seconds.
If the indicator lamp in the Information
button
¡
is illuminated continuous-
ly and no voice connection to the Re-
sponse Center has been established,
then the Tele Aid system could not ini-
tiate an Information call (e.g. the rele-
vant cellular phone network is not
available). The message
INFO –
CALL FAILED
appears in the multifunc-
tion display.
Information calls can be terminated us-
ing the
ì
button on the multifunc-
tion steering wheel.
!If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remain illuminated (in red) at any time,
the Tele Aid system has detected a
fault or the service is not currently ac-
tive, and may not initiate a call. Visit
your Mercedes-Benz Center and have
the system checked or contact the Re-
sponse Center at 1-800-756-9018 (in
the USA) or 1-888-923-8367 (in Cana-
da) as soon as possible.
216 Controls in detailUseful features
Remote door unlock
In the event that you have locked your ve-
hicle unintentionally (e.g. key inside vehi-
cle), and the reserve key is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and press
the trunk lock for a minimum of
20 seconds until the SOS button is
flashing.
The message
EMERGENCY CALL –
CALL CONNECTED appears in the multi-
function display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your Acquaintance Call.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Cus-
tomer Service at 1-800-387-0100 in
Canada.iThe indicator lamp in the correspond-
ing button flashes until the call is con-
cluded. Calls can only be terminated by
a Response Center or Customer Assis-
tance Center representative except
Roadside Assistance and Information
calls, which can also be terminated by
pressing button
ì
on the multifunc-
tion steering wheel.
iWhen a Tele Aid call has been initiated,
the audio system or the COMAND sys-
tem audio is muted and the selected
mode (radio, tape or CD) pauses. The
optional cellular phone (if installed)
switches off. If it is necessary for you to
use this phone, then the vehicle must
be at a standstill. Disconnect the coiled
cord and place the call. The COMAND
navigation system (if engaged) will con-
tinue to run. The display in the instru-
ment cluster is available for use and
spoken commands are only available
by pressing the RPT button on the CO-
MAND unit. A pop-up window will ap-
pear in the COMAND display to
indicate that a Tele Aid call is in
progress.
217 Controls in detail
Useful features
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen vehicle tracking services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered inci-
dent report.
Give this number to the Mercedes-Benz
Response Center along with the pass-
word which was issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is lo-
cated, the Response Center will con-
tact the local law enforcement and you.
The vehicle’s location will only be pro-
vided to law enforcement.
Garage door opener
The built-in remote control is capable of
operating up to three separately controlled
objects.
1Indicator lamp
2, 3, 4Signal transmitter key
5Hand-held remote control trans-
mitter (not part of vehicle equip-
ment)
iThe remote door unlocking feature is
available if the relevant cellular phone
network is available.
The SOS button will flash and the mes-
sage
EMERGENCY CALL –
CALL CONNECTED
will appear in the mul-
tifunction display to indicate receipt of
the door unlock command.
Once the vehicle is unlocked, a Re-
sponse Center specialist will attempt
to establish voice contact with the ve-
hicle occupants.
If the trunk button was pressed for
more than 20 seconds before door un-
lock authorization was received by the
Response Center, you must wait
15 minutes before pressing the trunk
lock again.
218 Controls in detailUseful features
Programming or reprogramming the in-
tegrated remote control
Turn key in the starter switch to
position1 or2.
Hold the end of the hand-held transmit-
ter of the device you wish to train
approximately 2 to 5 inches (5 cm to
12 cm) away from the surface of the in-
tegrated remote control located on the
inside rear view mirror, keeping the in-
dicator lamp in view.
Using both hands, simultaneously push
the hand-held transmitter button and
the desired integrated remote trunk lid
switch. Do not release the buttons until
completing next step.
Warning!
G
When programming a garage door opener,
the door moves up or down.
When programming or operating the remote
control, make sure there is no possibility of
anyone being injured by the moving door.iCertain types of garage door openers
are incompatible with the integrated
opener. If you should experience diffi-
culties with programming the transmit-
ter, contact your authorized
Mercedes-Benz Center, or call
Mercedes-Benz Customer Assistance
Center (in the USA only) at
1-800-FOR-MERCedes, or Customer
Service (in Canada) at
1-800-387-0100.
iFor operation in the USA only: This de-
vice complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful
interference.
(2) This device must accept any inter-
ference received, including interfer-
ence that may cause undesired
operation.
Any unauthorized modification to this
device could void the user’s authority
to operate the equipment.
226OperationDriving instructionsBrakesTo help prevent brake disk corrosion after
driving on wet road surfaces (particularly
salted roads), it is advisable to brake the
vehicle with considerable force prior to
parking. The heat generated serves to dry
the brakes.
If your brake system is normally only sub-
jected to moderate loads, you should occa-
sionally test the effectiveness of the
brakes by applying above-normal braking
pressure at higher speeds. This will also
enhance the grip of the brake pads.If the parking brake is released and the
brake warning lamp in the instrument clus-
ter stays on, the brake fluid level in the res-
ervoir is too low.
Brake pad wear or a leak in the system may
be the reason for low brake fluid in the res-
ervoir.
Have the brake system inspected at an au-
thorized Mercedes-Benz Center immedi-
ately.
All checks and service work on the brake
system should be carried out by an autho-
rized Mercedes-Benz Center.
Install only brake pads and brake fluid rec-
ommended by Mercedes-Benz.Warning!
G
After driving in heavy rain for some time
without applying the brakes or through wa-
ter deep enough to wet brake components,
the first braking action may be somewhat
reduced and increased pedal pressure may
be necessary to obtain expected braking ef-
fect. Maintain a safe distance from vehicles
in front.
Resting your foot on the brake pedal will
cause excessive and premature wear of the
brake pads.
It can also result in the brakes overheating,
thereby significantly reducing their effec-
tiveness. It may not be possible to stop the
vehicle in sufficient time to avoid an acci-
dent.
!Be very careful not to endanger other
road users when you apply the brakes.
Refer to the description of the Brake
Assist System (BAS) (
page 73).
231 Operation
Driving instructions
For more information on winter driving
(page 252).
Standing water
Passenger compartmentDriving abroad
Abroad, there is a widely-spread
Mercedes-Benz service network at your
disposal. If you plan to drive into areas
which are not listed in the index of your
Mercedes-Benz Center directory, you
should request pertinent information from
your authorized Mercedes-Benz Center.
Warning!
G
If the vehicle becomes stuck in snow, make
sure that snow is kept clear of the exhaust
pipe and from around the vehicle with the
engine running. Otherwise, deadly carbon
monoxide (CO) gases may enter vehicle in-
terior resulting in unconsciousness and
death.
To assure sufficient fresh air ventilation,
open a window slightly on the side of the ve-
hicle not facing the wind.Warning!
G
The outside temperature indicator is not de-
signed to serve as an ice-warning device and
is therefore unsuitable for that purpose. In-
dicated temperatures just above the freez-
ing point do not guarantee that the road
surface is free of ice.
!Do not drive through flooded areas or
water of unknown depth.
If you must drive through standing wa-
ter, drive slowly to prevent water from
entering the passenger compartment
or the engine compartment. Water in
these areas could cause damage to
electrical components or wiring of the
engine or transmission, or could result
in water being ingested by the engine
through the air intake causing severe
internal engine damage. Any such dam-
age is not covered by the
Mercedes-Benz Limited Warranty.
Warning!
G
Always fasten items being carried as secure-
ly as possible.
In an accident, during hard braking or sud-
den maneuvers, loose items will be thrown
around inside the vehicle, and cause injury
to vehicle occupants unless the items are
securely fastened in the vehicle.
The trunk is the preferred place to carry ob-
jects.
232OperationDriving instructionsControl and operation of radio trans-mitters
COMAND, radio and telephone*Telephones and two-way radios
Radio transmitters, such as a portable tele-
phone or a citizens band unit should only
be used inside the vehicle if they are con-
nected to an antenna that is installed on
the outside of the vehicle.
Refer to the radio transmitter operation in-
structions regarding use of an external an-
tenna.
Catalytic converter
Your Mercedes-Benz is equipped with
monolithic type catalytic converters, an
important element in conjunction with the
oxygen sensors to achieve substantial con-
trol of the pollutants in the exhaust emis-
sions. Keep your vehicle in proper
operating condition by following our rec-
ommended maintenance instructions as
outlined in your Service Booklet.
Warning!
G
Please do not forget that your primary re-
sponsibility is to drive the vehicle safely.
Only operate the COMAND (Cockpit Man-
agement and Data System), radio or tele-
phone
1 if road, weather and traffic
conditions permit.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
covering a distance of approximately
44 feet (approximately 13.5 m) every sec-
ond.
1Observe all legal requirements.
Warning!
G
Never operate radio transmitters equipped
with a built-in or attached antenna (i.e. with-
out being connected to an external antenna)
from inside the vehicle while the engine is
running. Doing so could lead to a malfunc-
tion of the vehicle’s electronic system, pos-
sibly resulting in an accident and/or
personal injury.
!To prevent damage to the catalytic con-
verters, use only premium unleaded
gasoline in this vehicle.
Any noticeable irregularities in engine
operation should be dealt with prompt-
ly. Otherwise, excessive unburned fuel
may reach the catalytic converter,
causing it to overheat and start a fire.
233 Operation
Driving instructions
Emission control
Certain systems of the engine serve to
keep the toxic components of the exhaust
gases within legal limits.
These systems, of course, will function
properly only when maintained strictly ac-
cording to factory specifications. Any ad-
justments to the engine should therefore
be carried out only by qualified
Mercedes-Benz Center authorized techni-
cians.
Engine adjustments should not be altered
in any way. Moreover, the specified service
jobs must be carried out regularly accord-
ing to Mercedes-Benz servicing require-
ments. For details refer to the Service
Booklet.
Warning!
G
As with any vehicle, do not idle, park or op-
erate this vehicle in areas where combusti-
ble materials such as grass, hay or leaves
can come into contact with the hot exhaust
system, as these materials could be ignited
and cause a vehicle fire.
Warning!
G
Inhalation of exhaust gas is hazardous to
your health. All exhaust gas contains carbon
monoxide, and inhaling it can cause uncon-
sciousness and lead to death.
Do not run the engine in confined areas
(such as a garage) which are not properly
ventilated. If you think that exhaust gas
fumes are entering the vehicle while driving,
have the cause determined and corrected
immediately. If you must drive under these
conditions, drive with at least one window
fully open at all times.