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firm. The dealership Board member is chosen from
Ford and Lincoln Mercury dealership management,
recognized for their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the
application in the DSB brochure and mail it to the
address provided on the application form. Some
states will require you to use certified mail, with
return receipt requested.
Your application is reviewed and, if it is determined
to be eligible, you will receive an acknowledgment
indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s
independent administrator.
Your dealership and a Ford Motor Company
representative will then be asked to submit
statements.
To properly review your case, the Board needs the
following information:
•Legible copies of all documents and maintenance
or repair orders relevant to the case.
•The year, make, model, and Vehicle Identification
Number (VIN) listed on your vehicle ownership
license.
•The date of repair(s) and mileage at the time of
occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced
the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the
dealer(s) and Ford Motor Company.
•The names (if known) of all the people you
contacted at the dealership(s).
•A description of the action you expect to resolve
your concern.
Customer Assistance
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ENGINE COOLANT
Checking engine coolant
The concentration and level of engine coolant should
be checked at the mileage intervals in the scheduled
maintenance guide. The coolant concentration
should be maintained at 50/50 coolant and water,
which equates to a freeze point of -36°C (-34°F).
Coolant concentration testing is possible with a
hydrometer or antifreeze tester (such as the
Rotunda Battery and Antifreeze Tester, 014–R1060).
The level of coolant should be maintained at the
“cold full”of“cold fill range”level in the coolant
reservoir. If the level falls below, add coolant per the
instructions in theAdding Engine Coolantsection.
Your vehicle was factory-filled with a 50/50 engine
coolant and water concentration. If the
concentration of coolant falls below 40% or above
60%, the engine parts could become damaged or not
work properly.A50–50 mixture of coolant and
water provides the following:
•freeze protection down to -36°C (-34°F)
•boiling protection up to 129°C (265°F)
•protection against rust and other forms of
corrosion
•enables calibrated gages to function properly
•3.8L OHV V6 engine
Maintenance and Specifications
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running out
of
fuel ......................... 218
safety information
relating to
automotive fuels ... 214
Fuses ........................ 160
G
Gas cap
(see Fuel cap) ... 12, 216
Gas mileage
(see
Fuel economy) ........ 219
Gauges ....................... 15
battery voltage
gauge ....................... 16
engine coolant
temperature
gauge ....................... 15
engine oil pressure
gauge ....................... 16
fuel gauge ................ 16
odometer ................. 17
speedometer ........... 17
tachometer .............. 17
trip odometer .......... 18
GAWR (Gross Axle
Weight Rating) ........ 154
definition ............... 154
driving with a
heavy load ............. 154
location .................. 154
GVWR (Gross Vehicle
Weight Rating) ........ 154
calculating ............. 154
definition ............... 154
driving with a
heavy load ............. 154
location .................. 154H
Hazard flashers ....... 158
Head restraints ......... 99
Headlamps ................. 67
aiming ................ 68–69
bulb specifications .. 71
daytime running
lights ........................ 67
flash to pass ............ 68
high beam ......... 10, 68
replacing bulbs ....... 72
turning on and off .. 67
warning chime ........ 15
Heating
heating and air
conditioning
system ..................... 63
Hood ........................ 196
I
Ignition ............. 133, 242
removing the key .. 153
Infant seats (see
Safety seats) ........... 123
Inspection/maintenance
(I/M) testing ............ 224
Instrument panel
cleaning ................. 190
cluster ...................... 10
lighting up panel
and interior ............. 68
J
Jack .......................... 165
positioning ............. 165
storage ................... 165
Index
251