2003 FORD FOCUS mileage

from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Customer Assistance
149

If the battery has been disconnected or a new battery has been installed,
the clock and the preset radio stations must be reset once the battery is
reconnected.
•Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized
standards for disposal. Call your
local authorized recycling center
to find out more about recycling
automotive batteries.
ENGINE COOLANT
Checking engine coolant
The concentration and level of engine coolant should be checked at the
mileage intervals listed in the scheduled maintenance guide. The coolant
concentration should be maintained at 50/50 coolant and distilled water,
which equates to a freeze point of -36°C (-34°F). Coolant concentration
testing is possible with a hydrometer or antifreeze tester (such as the
Rotunda Battery and Antifreeze Tester, 014–R1060). The level of coolant
should be maintained at the“cold full”of“cold fill range”level in the
coolant reservoir. If the level falls below, add coolant per the instructions
in theAdding engine coolantsection.
Your vehicle was factory-filled with a 50/50 engine coolant and water
concentration. If the concentration of coolant falls below 40% or above
60%, the engine parts could become damaged or not work properly.A
50–50 mixture of coolant and water provides the following:
•Freeze protection down to -36°C (-34°F).
•Boiling protection up to 129°C (265°F).
•Protection against rust and other forms of corrosion.
•Enables calibrated gauges to work properly.
LEAD
RETURN
RECYCLE
Maintenance and Specifications
172

capacity ...................................196
choosing the right fuel ...........180
comparisons with EPA fuel
economy estimates .................185
detergent in fuel .....................181
filling your vehicle with
fuel ...........................178, 180, 182
filter, specifications ........182, 196
fuel pump shut-off switch .....126
improving fuel economy ........182
octane rating ...................181, 200
quality ......................................181
running out of fuel .................182
safety information relating to
automotive fuels .....................178
Fuel pump shut-off switch .......126
Fuses ..................................127, 129
G
Gas cap (see Fuel cap) ............180
Gas mileage (see Fuel
economy) ...................................182
Gauges .........................................14
GAWR (Gross Axle Weight
Rating) .......................................120
definition .................................120
driving with a heavy load ......120
location ....................................120
GVWR (Gross Vehicle Weight
Rating) .......................................120
calculating ...............................120
definition .................................120
driving with a heavy load ......120
location ....................................120
H
Hazard flashers .........................126
Headlamps ...................................38aiming ........................................39
bulb specifications ....................43
daytime running lights .............38
flash to pass ..............................39
high beam .................................39
turning on and off ....................38
Heating
heater only system ...................35
Hood ..........................................162
I
Ignition ...............................107, 200
Infant seats (see Safety seats) ..99
Inspection/maintenance (I/M)
testing ........................................187
Instrument panel
cleaning ...................................158
cluster ........................................10
lighting up panel and
interior .......................................39
J
Jump-starting your vehicle ......138
K
Keys
positions of the ignition .........107
L
Lamps
bulb replacement
specifications chart ............42–43
cargo lamps ...............................39
daytime running light ...............38
fog lamps ...................................38
headlamps .................................38
headlamps, flash to pass ..........39
Index
210