2003 FORD F350 maintenance

Power is supplied to all four wheels
through a transfer case. On 4WD
vehicles, the transfer case allows
you to select 4WD when necessary.
Information on transfer case
operation and shifting procedures
can be found in theDriving
chapter. Information on transfer
case maintenance can be found in theMaintenance and specifications
chapter. You should become thoroughly familiar with this information
before you operate your vehicle.
Normal characteristics
On some 4WD models, the initial shift from two-wheel drive to 4x4 while
the vehicle is moving can cause some momentary clunk and ratcheting
sounds. This is the front drivetrain coming up to speed and the
automatic locking hubs engaging and is not cause for concern.
Sand
When driving over sand, try to keep all four wheels on the most solid
area of the trail. Avoid reducing the tire pressures but shift to a lower
gear and drive steadily through the terrain. Apply the accelerator slowly
and avoid spinning the wheels.
If you must reduce the tire pressure for whatever reason in sand, make
sure you re-inflate the tires as soon as possible.
Avoid excessive speed because vehicle momentum can work against you
and cause the vehicle to become stuck to the point that assistance may
be required from another vehicle. Remember, you may be able to back
out the way you came if you proceed with caution.
Mud and water
If you must drive through high
water, drive slowly. Traction or
brake capability may be limited.
When driving through water,
determine the depth; avoid water
higher than the bottom of the hubs
(if possible) and proceed slowly. If
the ignition system gets wet, the
vehicle may stall.
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Tires can be damaged during off-road use. For your safety, tires that are
damaged should not be used for highway driving because they are more
likely to blow out or fail.
You should carefully observe the recommended tire inflation pressure
found on the safety compliance certification label attached to the left
front door lock facing or door latch post pillar. Failure to follow tire
pressure recommendations can adversely affect the way your vehicle
handles. Do not exceed the Ford Motor Company recommended pressure
even if it is less than the maximum pressure allowed for the tire.
Each day before you drive, check
your tires. If one looks lower than
the others, use a tire gauge to check
pressure of all tires, and adjust if
required. Check tire pressure with a
tire gauge every few weeks
(including spare). Safe operation
requires tires that are neither
underinflated nor a vehicle which is
overloaded.
Periodically inspect the tire treads and remove stones, nails, glass or
other objects that may be wedged in the tread grooves. Check for holes
or cuts that may permit air leakage from the tire and make necessary
repairs.
Inspect the tire side walls for cuts, bruises and other damage. If internal
damage to the tire is suspected, have the tire demounted and inspected
in case it needs to be repaired or replaced.
Maintenance and Modifications
The suspension and steering systems on your vehicle have been designed
and tested to provide predictable performance whether loaded or empty
and durable load carrying capability. For this reason, Ford Motor
Company strongly recommends that you do not make modifications such
as adding or removing parts (such as lift kits or stabilizer bars) or by
using replacement parts not equivalent to the original factory equipment.
Any modifications to a vehicle that raise the center of gravity can make
it more likely the vehicle will roll over as a result of a loss of control.
Ford Motor Company recommends that caution be used with any vehicle
equipped with a high load or device (such as ladder racks or pickup box
cover).
Failure to maintain your vehicle properly may void the warranty, increase
your repair cost, reduce vehicle performance and operational capabilities
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Using a step bumper (if equipped)
The rear bumper is equipped with an integral hitch and only requires a
ball with a 25.4 mm (one inch) shank diameter. The bumper has a 2,270
kg (5,000 lb.) trailer weight and 227 kg (500 lb.) tongue weight capacity.
If it is necessary to relocate the trailer hitch ball position, a
frame-mounted trailer hitch must be installed.
Driving while you tow
When towing a trailer:
•Turn off the speed control. The speed control may shut off
automatically when you are towing on long, steep grades.
•Consult your local motor vehicle speed regulations for towing a trailer.
•If your vehicle is equipped with a 4–speed automatic
transmission:To eliminate excessive transmission shifting, use a
lower gear. This will also assist in transmission cooling. (For additional
information, refer to theUnderstanding the positions of the 4–speed
automatic transmissionsection in this chapter.
•If your vehicle is equipped with a 5–speed automatic
transmission:To eliminate excessive transmission shifting, activate
the Tow/Haul feature. This will also assist in transmission cooling. (For
additional information, refer to theUnderstanding the positions of
the 5–speed automatic transmissionsection in this chapter.
•Anticipate stops and brake gradually.
•Do not exceed the GCWR rating or transmission damage may occur.
Servicing after towing
If you tow a trailer for long distances, your vehicle will require more
frequent service intervals. Refer to your scheduled maintenance guide for
more information.
Trailer towing tips
•Practice turning, stopping and backing up before starting on a trip to
get the feel of the vehicle trailer combination. When turning, make
wider turns so the trailer wheels will clear curbs and other obstacles.
•Allow more distance for stopping with a trailer attached.
•The trailer tongue weight should be 10–15% of the loaded trailer
weight.
•After you have traveled 80 km (50 miles), thoroughly check your
hitch, electrical connections and trailer wheel lug nuts.
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RWD vehicles with 4x4 electronic shift transfer case or All Wheel
Drive (AWD) vehicles with automatic transmissions:
Regarding recreational towing or having your vehicle towed, 4x4 vehicles
with electronic shift on the fly and AWD vehicles cannot be towed with
any wheels on the ground (with the exception of moving it as a disabled
vehicle off the road out of traffic).
SNOWPLOWING
Note:Do not use your vehicle to snowplow until it has been driven at
least 800 km (500 miles). Follow the severe duty schedule in your
scheduled maintenance guide for engine oil and transmission fluid
change intervals.
Note:Ford does not install snowplows.
For low speed snow removal, Ford offers a Snowplow Package Option on
select 4x4 vehicles. To assist Ford dealers and equipment installers
further prepare the vehicle for snowplowing, Ford includes instructions
in theFord Truck Body Builders Layout BookandFord Truck Source
Book. These instructions are available through your Ford dealer; they
include the list of vehicle models recommended for snowplowing and
snowplow weight limits. Use of the Snowplow Package Option, or its
equivalent, along with these instructions will help avoid possible
powertrain and chassis damage from snowplowing.
The front and rear GAWR, GVWR, Total Accessory Reserve Capacity
(TARC) and tire inflation pressures are found on the Safety Compliance
Certification Label located on one of the vehicle’s door jambs. This label
is applied to all vehicles completed by Ford Motor Company. Incomplete
vehicles built by Ford Motor Company will have an Incomplete Vehicle
Label in place of the Safety Compliance Label. The TARC does not apply
to Incomplete Vehicles and will not be shown on the Incomplete Vehicle
Label. The weight of the vehicle with occupants must never exceed the
front and rear GAWR or the GVWR.
The TARC is the weight of the permanently attached equipment that can
be added to the vehicle without violating the vehicle’s Safety Compliance
Certification. This includes the snowplow mounting hardware but does
not include the removable portion of the snowplow assembly.
Installing the snowplow
Read the following instructions before installing a snowplow:
•Front GAWR must not exceed 63% of the GVW. Add ballast weight to
the back of the vehicle, if necessary. Refer to the Safety Compliance
Certification Label to find your vehicle’s front GAWR.
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When a wheel is installed, always remove any corrosion, dirt or
foreign materials present on the mounting surfaces of the wheel
or the surface of the front disc brake hub and rotor that contacts the
wheel. Installing wheels without correct metal-to-metal contact at the
wheel mounting surfaces can cause the wheel nuts to loosen and the
wheel to come off while the vehicle is in motion, resulting in loss of
control.
Stowing the flat/spare tire
1. Lay the tire on the ground with the valve stem facing in the direction
specified on the Tire Changing Instructions located with the jack
hardware.
2. Slide the wheel partially under the vehicle and install the retainer
through the wheel center. Pull on the cable to align the components at
the end of the cable.
3. Turn the jack handle clockwise until the tire is raised to its stowed
position underneath the vehicle. The effort to turn the jack handle
increases significantly and the spare tire carrier ratchets or slips when
the tire is raised to the maximum tightness. Tighten to the best of your
ability, to the point where the ratchet/slip occurs, if possible. The spare
tire carrier will not allow you to overtighten. If the spare tire carrier
ratchets or slips with little effort, take the vehicle to your dealer for
assistance at your earliest convenience.
4. Check that the tire lies flat against the frame and is properly
tightened. Try to push or pull, then turn the tire to be sure it will not
move. Loosen and retighten, if necessary. Failure to properly stow the
spare tire may result in failure of the winch cable and loss of the tire.
5. Repeat this tightness check procedure when servicing the spare tire
pressure (every six months, per scheduled maintenance guide), or at any
time that the spare tire is disturbed through service of other
components.
6. If removed, install the spare tire lock (if equipped) into the bumper
drive tube with the spare tire lock key (if equipped) and jack handle.
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In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state’s warranty laws. Ford is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Since this
information is subject to change, please ask your dealer for complete
details about Ford Extended Service Plan coverage options, or visit the
Ford ESP website at www.ford-esp.com.
THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
•an independent, third-party arbitration program for warranty disputes.
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•available free to owners and lessees of qualifying Ford Motor Company
vehicles.
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance concerns as
on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light
trucks which are within the terms of any applicable written new vehicle
warranty are eligible for review, except those involving:
•a non-Ford product
•a non-Ford dealership
•sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle’s performance as
designed
•a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
•items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
•alleged personal injury/property damage claims
•cases currently in litigation
•vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
•vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer’s possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
•Three consumer representatives
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•A Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
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