2003 CHEVROLET IMPALA service

Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in
the work day as possible to allow for same day repair.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait Chevrolet
helps minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a one
way shuttle ride to a destination up to 10 miles from
the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement up to $30 per day (®ve day maximum)
may be available for the use of public transportation
such as taxi or bus. In addition, should you arrange
transportation through a friend or relative,
reimbursement for reasonable fuel expenses up to
$10 per day (®ve day maximum) may be available.
Claim amounts should re¯ect actual costs and be
supported by original receipts.
7-8

Courtesy Rental Vehicle
When your vehicle is unavailable due to overnight
warranty repairs, your dealer may arrange to provide
you with a courtesy rental vehicle or reimburse you for a
rental vehicle you obtained, at actual cost, up to a
maximum of $30.00 per day supported by receipts. This
requires that you sign and complete a rental agreement
and meet state, local and rental vehicle provider
requirements. Requirements vary and may include
minimum age requirements, insurance coverage, credit
card, etc. You are responsible for fuel usage charges
and may also be responsible for taxes, levies,
usage fees, excessive mileage or rental usage beyond
the completion of the repair.
Generally it is not possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but itis
notpart of the New Vehicle Limited Warranty. A
separate booklet entitled ªWarranty and Owner
Assistance Informationº furnished with each new vehicle
provides detailed warranty coverage information.
Courtesy Transportation is available only at participating
dealers and all program options, such as shuttle
service, may not be available at every dealer. Please
contact you dealer for speci®c information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles:For warranty repairs during
the Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited Warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult
your dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
7-9

In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle, suspension,
brakes, electrical, steering, body, etc.
RETAIL SELL PRICE: $120.00
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments, and speci®cations for GM
transmissions, transaxles, and transfer cases.
RETAIL SELL PRICE: $50.00
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
Owner's Information
Owner publications are written speci®cally for owners
and intended to provide basic operational information
about the vehicle. The owner's manual will include
the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner's Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00
Without Portfolio: Owner's Manual only.
RETAIL SELL PRICE: $25.00
7-11

Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM Eastern
Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.comOr you can write to:
Helm, Incorporated
P. O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
7-12

Audio System(s) (cont.)
Understanding Radio Reception.....................3-91
Vehicle Customization Settings......................3-94
XMŸ Satellite Radio Antenna System............3-94
AUTOLOCK (Automatic Door Lock
and Unlock)................................................2-47
Automatic Transaxle Check..............................6-11
Automatic Transaxle Shift Lock Control
System Check.............................................6-12
Automatic Transaxle........................................5-24
Fluid..........................................................5-24
Operation...................................................2-23
Auxiliary Power Connection (Power Drop)...........3-20
B
Backglass Antenna..........................................3-93
Backing Up....................................................4-38
Battery Replacement......................................... 2-7
Battery Rundown Protection.............................3-18
Battery Warning Message................................3-42
Battery..........................................................5-48
Before Leaving on a Long Trip.........................4-22
Body Lubrication Service..................................6-11
Brake Fluid....................................................5-45
Brake Wear...................................................5-47
Brake............................................................3-47
Low Fluid Warning Message.........................3-47
Parking......................................................2-27Brake (cont.)
System Inspection.......................................6-15
System Warning Light..................................3-34
Brakes..........................................................5-45
Braking in Emergencies..................................... 4-8
Braking........................................................... 4-6
Break-In, New Vehicle.....................................2-18
Bulb Replacement...........................................5-56
Back-Up Lamps...........................................5-59
Halogen Bulbs............................................5-56
Headlamp Aiming........................................5-55
Headlamps, Front Turn Signal, and
Parking Lamps.........................................5-56
Replacement Bulbs......................................5-59
Taillamps, Turn Signal, Stoplamps and
Sidemarker Lamps...................................5-58
Buying New Tires...........................................5-67
C
California Fuel.................................................. 5-6
Canada ± Customer Assistance.......................... 7-4
Canadian Owners................................................ ii
Canadian Roadside Assistance........................... 7-7
Capacities and Speci®cations..........................5-103
Carbon Monoxide...................4-25, 4-34, 2-10, 2-31
Care of.........................................................5-88
Safety Belts................................................5-88
Your Cassette Tape Player............................3-91
2

Care of (cont.)
Your CD Player...........................................3-92
Your CDs ...................................................3-92
Cassette Tape Messages.........................3-63, 3-86
Cassette Tape Player Service...........................6-10
CD Adapter Kits.....................................3-63, 3-87
Center Console Storage Area...........................2-43
Center Front Passenger Position,
Safety Belts................................................1-23
Chains, Tires..................................................5-71
Change Engine Oil Message............................3-44
Check Engine Light.........................................3-37
Checking Coolant............................................5-28
Checking Engine Oil........................................5-16
Checking Things Under the Hood......................5-10
Checking Your Restraint Systems......................1-61
Check...........................................................3-37
Engine Light...............................................3-37
Chemical Paint Spotting...................................5-91
Child Restraints..............................................1-37
Child Restraint Systems...............................1-37
Infants and Young Children...........................1-33
Lower Anchorages and Top Tethers for
Children (LATCH System)..........................1-43
Older Children.............................................1-31
Securing a Child Restraint Designed
for the LATCH System..............................1-45
Securing a Child Restraint in a
Rear Seat Position...................................1-45Child Restraints (cont.)
Securing a Child Restraint in the
Right Front Seat Position..........................1-48
Top Strap Anchor Location............................1-42
Top Strap...................................................1-41
Where to Put the Restraint...........................1-40
Chime Level Adjustment..................................3-94
CHIRP (Horn Chirp Timer)...............................2-51
Cigarette Lighter.............................................3-21
Cleaning Aluminum Wheels..............................5-90
Cleaning Exterior Lamps/Lenses.......................5-88
Cleaning Fabric/Carpet....................................5-85
Cleaning Glass Surfaces..................................5-87
Cleaning Interior Plastic Components.................5-87
Cleaning Leather............................................5-87
Cleaning the Top of the Instrument Panel...........5-87
Cleaning Tires................................................5-90
Cleaning Vinyl................................................5-87
Cleaning Windshield and Wiper Blades..............5-89
Cleaning........................................................5-85
Inside of Your Vehicle..................................5-85
Outside of Your Vehicle................................5-88
Underbody Maintenance...............................5-91
Weatherstrips..............................................5-88
Climate Control System...................................3-26
Air Filter, Passenger Compartment.................3-26
Dual..........................................................3-22
Outlet Adjustment........................................3-25
Compact Disc Messages..........................3-75, 3-89
3

Compact Spare Tire........................................5-84
Compass Variance..........................................3-50
Console Shift Lever.........................................2-29
Content Theft-Deferrent....................................2-16
Control of a Vehicle.......................................... 4-5
Convenience Net............................................2-43
Coolant.........................................................3-36
Engine Temperature Gage............................3-36
Heater, Engine............................................2-22
Hot Temperature Warning Message................3-42
Cooling System..............................................5-33
Courtesy Lamps.............................................3-17
Cruise Control Light........................................3-39
Cruise Control................................................3-11
Current and Past Model Order Forms................7-12
Customer Assistance Information........................ 7-7
Courtesy Transportation.................................. 7-7
Customer Assistance for Text
Telephone (TTY) Users............................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-5
Reporting Safety Defects to
General Motors........................................7-10
Reporting Safety Defects to the
Canadian Government..............................7-10Customer Assistance Information (cont.)
Reporting Safety Defects to the
United States Government.........................7-10
Roadside Assistance Program......................... 7-5
Service Publications Ordering Information........7-11
D
Daytime Running Lamps/Automatic Headlamp
System......................................................3-15
Defensive Driving............................................. 4-2
Defogging and Defrosting.................................3-24
Delayed Entry Lighting.....................................3-17
Delayed Exit Lighting.......................................3-18
Delayed Headlamps........................................3-16
Dinghy Towing................................................4-31
Disarming with the Remote Keyless Entry
Transmitter.................................................2-17
Disarming with Your Key..................................2-17
Doing Your Own Service Work........................... 5-4
Dolly Towing..................................................4-32
Dome Lamp...................................................3-18
Door.............................................................3-45
Ajar Warning Message.................................3-45
Locks.......................................................... 2-8
Power Door Locks......................................... 2-9
Programmable Automatic Door Locks............... 2-9
4

Door (cont.)
Driver Information Center (DIC).........................3-49
Driver............................................................1-15
Position, Safety Belt.....................................1-15
Driver's Side Instrument Panel Fuse Block.........5-96
Driving On Grades..........................................4-39
Driving on Snow or Ice....................................4-26
Driving Through Deep Standing Water...............4-19
Driving Through Flowing Water.........................4-19
Driving with a Trailer.......................................4-38
Driving..........................................................4-16
At Night.....................................................4-16
City...........................................................4-20
Defensive..................................................... 4-2
Drunken....................................................... 4-2
Freeway.....................................................4-21
Hill and Mountain Roads..............................4-23
In Rain and on Wet Roads...........................4-17
Winter........................................................4-25
Dual Climate Control System............................3-22
E
Electrical System............................................5-94
Add-On Equipment......................................5-94
Fuses and Circuit Breakers...........................5-95
Headlamp Wiring.........................................5-94
Power Windows and Other Power Options......5-95
Windshield Wiper Fuses...............................5-94Electrical System (cont.)
Emergency Trunk Release Handle.....................2-12
Emissions Inspection and
Maintenance Programs.................................3-39
Engine Coolant Level Check.............................6-10
Engine Cooling When Trailer Towing..................4-40
Engine Oil Additives........................................5-20
Engine Oil Level Check...................................6-10
Engine..........................................................5-22
Air Cleaner/Filter.........................................5-22
Battery.......................................................5-48
Change Oil Message...................................3-44
Check and Service Engine Soon Light............3-37
Compartment Overview................................5-12
Coolant Heater............................................2-22
Coolant Temperature Gage...........................3-36
Coolant......................................................5-27
Cooling System Inspection............................6-15
Exhaust.....................................................2-31
Low Oil Level Message................................3-43
Oil .............................................................5-16
Overheating................................................5-30
Starting......................................................2-19
Entry Lighting.................................................3-17
Erasing HomeLinkžButtons..............................2-42
EXIT (Exit Feature Customization Mode)............2-53
Express-Down Window....................................2-14
Extender, Safety Belt.......................................1-30
Exterior Lamps...............................................3-14
5