2003 BUICK RANDEZVOUS mileage

Speedometer and Odometer
Your speedometer lets you see your speed in both
miles per hour (mph) and kilometers per hour (km/h).
Your odometer shows how far your vehicle has
been driven, in either miles (used in the United States)
or kilometers (used in Canada).
Your vehicle has a tamper-resistant odometer.
You may wonder what happens if your vehicle needs a
new odometer installed. If the new one can be set to
the mileage total of the old odometer, then that will
be done. If it can’t, then it’s set at zero and a label must
be put on the driver’s door to show the old mileage
reading when the new odometer was installed.
If your vehicle is equipped with the Driver Information
Center (DIC), you may toggle the odometer to either
miles (used in the United States) or kilometers (used in
Canada). SeeDriver Information Center (DIC) on
page 3-53.
Trip Odometer
In addition to the standard odometer, the cluster can
also display a trip odometer. The display can be toggled
between the odometer and the trip odometer by
quickly pressing and releasing the trip/reset button
located to the right of the temperature gage. The trip
odometer will continue to keep track of miles or
kilometers driven even if they are not currently
displayed. To reset the trip odometer to zero (0), push
and hold the trip/reset button for at least one and a
half seconds, but less than three seconds. The
trip odometer that is showing in the display will be reset.
3-35
2003 - Rendezvous OM

Retro-Active Reset
The trip odometer has a feature called retro-active
reset. This feature can be used to set the trip odometer
to the number of miles or kilometers driven since the
ignition was last turned on. This can be used if you
forget to reset your trip odometer at the beginning of a
trip. To use the retro-active reset feature, push and
hold the trip/reset button for at least three seconds.
The trip odometer will then display the number of miles
or kilometers driven since the ignition was last turned
on and you began driving. (If you use the retro-active
reset feature after you have started the vehicle, but
before you begin moving, the display will show
the number of miles or kilometers you drove during the
last ignition cycle.) Once you begin driving, the trip
odometer will accumulate mileage. For example, if you
have driven 5.0 miles (8.0 km) since you started
your vehicle, and then activate the retro-active reset
feature, the display will show 5.0 miles (8.0 km). As you
drive, the display will then increase to 5.1 miles
(8.2 km), 5.2 miles (8.4 km), etc.
Tachometer
The tachometer displays the engine speed in revolutions
per minute (rpm).
Notice:Do not operate the engine with the
tachometer in the red area, or engine damage may
occur.
3-36
2003 - Rendezvous OM

Service
Your dealer knows your vehicle best and wants you to
be happy with it. We hope you’ll go to your dealer
for all your service needs. You’ll get genuine GM parts
and GM-trained and supported service people.
We hope you’ll want to keep your GM vehicle all GM.
Genuine GM parts have one of these marks:
Doing Your Own Service Work
If you want to do some of your own service work, you’ll
want to use the proper service manual. It tells you
much more about how to service your vehicle than this
manual can. To order the proper service manual,
seeService Publications Ordering Information on
page 7-9.
Your vehicle has an air bag system. Before attempting
to do your own service work, seeServicing Your Air
Bag-Equipped Vehicle on page 1-76.
You should keep a record with all parts receipts and list
the mileage and the date of any service work you
perform. SeePart E: Maintenance Record on page 6-16.
{CAUTION:
You can be injured and your vehicle could be
damaged ifyou try to do service work on a
vehicle without knowing enough about it.
•Be sure you have sufficient knowledge,
experience, the proper replacement parts
and tools before you attempt any vehicle
maintenance task.
CAUTION: (Continued)
5-3
2003 - Rendezvous OM

As in the chart shown previously, SAE 5W-30 is the
only viscosity grade recommended for your vehicle. You
should look for and use only oils which have the API
Starburst symbol and which are also identified as
SAE 5W-30. If you cannotfind such SAE 5W-30 oils,
you can use an SAE 10W-30 oil which has the API
Starburst symbol, if it’s going to be 0°F(−18°C)
or above. Do not use other viscosity grade oils, such as
SAE 10W-40 or SAE 20W-50 under any conditions.
Notice:Use only engine oil with the American
Petroleum Institute Certified For Gasoline Engines
starburst symbol. Failure to use the recommended
oil can result in engine damage not covered by
your warranty.
GM Goodwrench
®oil meets all the requirements for
your vehicle.
If you are in an area of extreme cold, where the
temperature falls below−20°F(−29°C),itis
recommended that you use either an SAE 5W-30
synthetic oil or an SAE 0W-30 oil. Both will provide
easier cold starting and better protection for your engine
at extremely low temperatures.
Engine Oil Additives
Don’t add anything to your oil. The recommended oils
with the starburst symbol are all you will need for
good performance and engine protection.
When to Change Engine Oil (GM Oil
Life System)
Your vehicle has a computer system that lets you know
when to change the engine oil andfilter. This is
based on engine revolutions and engine temperature,
and not on mileage. Based on driving conditions,
the mileage at which an oil change will be indicated can
vary considerably. For the oil life system to work
properly, you must reset the system every time the oil is
changed.
When the system has calculated that oil life has been
diminished, it will indicate that an oil change is
necessary. A change engine oil message will come on.
Change your oil as soon as possible within the next
two times you stop for fuel. It is possible that, if you are
driving under the best conditions, the oil life system
may not indicate that an oil change is necessary for over
a year. However, your engine oil andfilter must be
changed at least once a year and at this time the system
must be reset. It is also important to check your oil
regularly and keep it at the proper level.
If the system is ever reset accidentally, you must
change your oil at 3,000 miles (5 000 km) since your
last oil change. Remember to reset the oil life system
whenever the oil is changed.
5-14
2003 - Rendezvous OM

Part A: Scheduled Maintenance
Services
This part contains engine oil and chassis lubrication
scheduled maintenance which explains the engine oil life
system and how it indicates when to change the
engine oil andfilter. Lubricate chassis components with
each oil change. Also, listed are scheduled maintenance
services which are to be performed at the mileage
intervals specified.
Using Your Maintenance Schedule
We at General Motors want to help you to keep
your vehicle in good working condition. But we don’t
know exactly how you’ll drive it. You may drive
short distances only a few times a week. Or you may
drive long distances all the time in very hot, dusty
weather. You may use your vehicle in making deliveries.
Or you may drive it to work, to do errands or in many
other ways.
Because of all the different ways people use their
vehicles, maintenance needs vary. You may need more
frequent checks and replacements. So please readthe following and note how you drive. If you have any
questions on how to keep your vehicle in good condition,
see your dealer.
This part tells you the maintenance services you should
have done and when to schedule them.
When you go to your dealer for your service needs,
you’ll know that GM-trained and supported service
people will perform the work using GM parts.
The properfluids and lubricants to use are listed in
Part D. Make sure whoever services your vehicle uses
them. All parts should be replaced and all necessary
repairs done before you or anyone else drives the
vehicle.
This schedule is for vehicles that:
•carry passengers and cargo within recommended
limits. You willfind these limits on your vehicle’s
Certification/Tire label. SeeLoading Your Vehicle on
page 4-32.
•are driven on reasonable road surfaces within
driving limits.
•use the recommended fuel. SeeGasoline Octane
on page 5-4.
6-4
2003 - Rendezvous OM

Scheduled Maintenance
The services shown in this schedule up to 100,000 miles
(166 000 km) should be repeated after 100,000 miles
(166 000 km) at the same intervals for the life of
this vehicle. The services shown at 150,000 miles
(240 000 km) should be repeated at the same interval
after 150,000 miles (240 000 km) for the life of this
vehicle.
SeePart B: Owner Checks and Services on page 6-9
andPart C: Periodic Maintenance Inspections on
page 6-13.
Footnotes
†The U.S. Environmental Protection Agency or the
California Air Resources Board has determined that the
failure to perform this maintenance item will not nullify
the emission warranty or limit recall liability prior to
the completion of the vehicle ’s useful life. We, however,
urge that all recommended maintenance services be
performed at the indicated intervals and the
maintenance be recorded.
@Whenever the tires are rotated, the Check Tire
Pressure System (if equipped) must be reset.
+A good time to check your brakes is during tire
rotation. See Brake System Inspection on page 6-14.
Engine Oil Scheduled Maintenance
Change engine oil and filter as indicated by the GM
Oil Life System (or every 12 months, whichever
occurs first). Reset the system.
Your vehicle has a computer system that lets you know
when to change the engine oil andfilter. This is
based on engine revolutions and engine temperature,
and not on mileage. Based on driving conditions,
the mileage at which an oil change will be indicated can
vary considerably. For the oil life system to work
properly, you must reset the system every time the oil is
changed.
When the system has calculated that oil life has been
diminished, it will indicate that an oil change is
necessary. A CHANGE ENGINE OIL message will
come on. Change your oil as soon as possible within
the next two times you stop for fuel. It is possible that, if
you are driving under the best conditions, the oil life
system may not indicate that an oil change is necessary
for over a year. However, your engine oil andfilter
must be changed at least once a year and at this time
the system must be reset. Your dealer has GM-trained
service people who will perform this work using
genuine GM parts and reset the system.
It is also important to check your oil regularly and keep
it at the proper level.
6-5
2003 - Rendezvous OM

If the system is ever reset accidentally, you must
change your oil at 3,000 miles (5 000 km) since your
last oil change. Remember to reset the oil life system
whenever the oil is changed. SeeEngine Oil on
page 5-11for information on resetting the system.
An Emission Control Service.
See the mileage intervals following for additional
services that may be performed with an engine oil
change. After the services are performed, record the
date, odometer reading and who performed the service
on the maintenance record pages in Part E of this
schedule.
7,500 Miles (12 500 km)
❑Rotate tires. SeeTire Inspection and Rotation on
page 5-51for proper rotation pattern and additional
information.(See footnote @.) (See footnote +.)
15,000 Miles (25 000 km)
❑Inspect engine air cleanerfilter. If necessary, replace
thefilter. If vehicle is driven in dusty/dirty conditions,
inspectfilter at every engine oil change. See
Engine Air Cleaner/Filter on page 5-15for more
information.An Emission Control Service. (See
footnote†.)
❑Rotate tires. SeeTire Inspection and Rotation on
page 5-51for proper rotation pattern and additional
information.(See footnote @.) (See footnote +.)
22,500 Miles (37 500 km)
❑Rotate tires. SeeTire Inspection and Rotation on
page 5-51for proper rotation pattern and additional
information.(See footnote @.) (See footnote +.)
30,000 Miles (50 000 km)
❑Rotate tires. SeeTire Inspection and Rotation on
page 5-51for proper rotation pattern and additional
information.(See footnote @.) (See footnote +.)
❑Replace engine air cleanerfilter. SeeEngine Air
Cleaner/Filter on page 5-15for more information.
An Emission Control Service.
37,500 Miles (62 500 km)
❑Rotate tires. SeeTire Inspection and Rotation on
page 5-51for proper rotation pattern and additional
information.(See footnote @.) (See footnote +.)
45,000 Miles (75 000 km)
❑Inspect engine air cleanerfilter. If necessary, replace
thefilter. If vehicle is driven in dusty/dirty conditions,
inspectfilter at every engine oil change. See
Engine Air Cleaner/Filter on page 5-15for more
information.An Emission Control Service. (See
footnote†.)
❑Rotate tires. SeeTire Inspection and Rotation on
page 5-51for proper rotation pattern and additional
information.(See footnote @.) (See footnote +.)
6-6
2003 - Rendezvous OM

Customer Assistance
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Buick. Normally, any concerns with
the sales transaction or the operation of your vehicle will
be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Buick Customer Assistance Center by calling
1-800-521-7300. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting Buick, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if you
have a concern.
STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satised with your new vehicle. However, if you continue
to remain unsatised after following the procedure
outlined in Steps One and Two, you should le with the
GM/BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to
your Warranty and Owner Assistance Information
booklet for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
7-2
2003 - Rendezvous OM