2003 BUICK CENTURY phone

OnStaržPersonal Calling
With OnStaržPersonal Calling, you have a safer way to
stay connected while driving. It's a hands-free wireless
phone that's integrated into your vehicle. You can place
calls nationwide using voice-activated dialing with no
contracts, no roaming charges and no access fees. To
®nd out more about OnStar
žPersonal Calling, refer
to the OnStaržuser's guide in your vehicle's glove box,
or call OnStaržat 1-888-4-ONSTAR (1-888-466-7827).
OnStaržVirtual Advisor
With OnStaržVirtual Advisor you can listen to the news,
entertainment and informative topics, such as traffic
and weather reports. You are able to listen and reply to
your e-mail through your vehicle's speakers.
A completed Subscription Service Agreement is required
prior to delivery of OnStar
žservices and prepaid
calling minutes are also required for OnStaržPersonal
Calling and OnStaržVirtual Advisor use. Terms and
conditions of the Subscription Service Agreement can be
found at www.onstar.com.
Storage Areas
Glove Box
Use the door key to lock and unlock the glove box.
To open, lift the latch.
Convenience Net
Your vehicle has a convenience net located on the back
wall of the trunk.
Put small loads, like grocery bags, behind the net. It can
help keep them from falling over.
The net isn't for larger, heavier loads. Store those in the
trunk as far forward as you can.
You can unhook the net so that it will lie ¯at when
you're not using it.
2-35

Audio System(s)
Notice:Before you add any sound equipment to
your vehicle ± like a tape player, CB radio, mobile
telephone or two-way radio ± be sure you can
add what you want. If you can, it's very important to
do it properly. Added sound equipment may
interfere with the operation of your vehicle's engine,
radio or other systems, and even damage them.
Your vehicle's systems may interfere with the
operation of sound equipment that has been added
improperly.
So, before adding sound equipment, check with
your dealer and be sure to check federal rules
covering mobile radio and telephone units.
Your audio system has been designed to operate easily
and to give years of listening pleasure. You will get
the most enjoyment out of it if you acquaint yourself with
it ®rst. Figure out which radio you have in your vehicle,®nd out what your audio system can do and how to
operate all of its controls to be sure you're getting the
most out of the advanced engineering that went into it.
Your vehicle has a feature called Retained Accessory
Power (RAP). With RAP, you can play your audio
system even after the ignition is turned off. See
ªRetained Accessory Power (RAP)º under
Ignition
Positions on page 2-19.
Setting the Time
Press and hold HRS until the correct hour appears on
the display. Press and hold MIN until the correct minute
also appears.
You may set the time with the ignition off if you push
RECALL ®rst.
3-39

Your Driving, the Road, and
Your Vehicle
Defensive Driving
The best advice anyone can give about driving is:
Drive defensively.
Please start with a very important safety device in your
vehicle: Buckle up. See
Safety Belts: They Are for
Everyone on page 1-7.
Defensive driving really means ªbe ready for anything.º
On city streets, rural roads or freeways, it means
ªalways expect the unexpected.º
Assume that pedestrians or other drivers are going to
be careless and make mistakes. Anticipate what
they might do. Be ready for their mistakes.Rear-end collisions are about the most preventable of
accidents. Yet they are common. Allow enough following
distance. It's the best defensive driving maneuver, in both
city and rural driving. You never know when the vehicle in
front of you is going to brake or turn suddenly.
Defensive driving requires that a driver concentrate on
the driving task. Anything that distracts from the
driving task Ð such as concentrating on a cellular
telephone call, reading, or reaching for something on
the ¯oor Ð makes proper defensive driving more difficult
and can even cause a collision, with resulting injury.
Ask a passenger to help do things like this, or pull off the
road in a safe place to do them yourself. These simple
defensive driving techniques could save your life.
4-2

Driving too fast through large water puddles or even
going through some car washes can cause problems,
too. The water may affect your brakes. Try to avoid
puddles. But if you can't, try to slow down before
you hit them.
{CAUTION:
Wet brakes can cause accidents. They won't
work as well in a quick stop and may cause
pulling to one side. You could lose control of
the vehicle.
After driving through a large puddle of water
or a car wash, apply your brake pedal lightly
until your brakes work normally.
Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the water.
This can happen if the road is wet enough and you're
going fast enough. When your vehicle is hydroplaning,
it has little or no contact with the road.
Hydroplaning doesn't happen often. But it can if your tires
do not have much tread or if the pressure in one or more
is low. It can happen if a lot of water is standing on the
road. If you can see re¯ections from trees, telephone
poles or other vehicles, and raindrops ªdimpleº the
water's surface, there could be hydroplaning.
Hydroplaning usually happens at higher speeds. There
just isn't a hard and fast rule about hydroplaning. The
best advice is to slow down when it is raining.
4-19

Customer Assistance Information......................7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-4
Customer Assistance for Text Telephone
(TTY) Users...............................................7-4
Customer Assistance Offices............................7-4
GM Mobility Program for Persons
with Disabilities...........................................7-6
Roadside Assistance Program..........................7-6
Courtesy Transportation...................................7-8Reporting Safety Defects................................7-10
Reporting Safety Defects to the United States
Government..............................................7-10
Reporting Safety Defects to the Canadian
Government..............................................7-10
Reporting Safety Defects to General Motors.....7-11
Service Publications Ordering Information.........7-11
Section 7 Customer Assistance Information
7-1

STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satis®ed with your new vehicle. However, if you continue
to remain unsatis®ed after following the procedure
outlined in Steps One and Two, you should ®le with the
GM/BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to
your Warranty and Owner Assistance Information
booklet for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
®ling a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
7-3

Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You can ®nd your speci®c vehicle information
all in one place.
The Owner Center allows you to:
·Get e-mail service reminders.
·Access information about your speci®c vehicle,
including tips and videos and an electronic
version of this owner's manual. (United States only)
·Keep track of your vehicle's service history and
maintenance schedule.
·Find GM dealers for service nationwide.
·Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Buick has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Buick by dialing: 1-800-83-BUICK.
(TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Buick encourages customers to call the toll-free number
for assistance. If a U.S. customer wishes to write to
Buick, the letter should be addressed to Buick's
Customer Assistance Center.
7-4

United States ± Customer Assistance
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
1-800-521-7300
1-800-832-8425 (For Text Telephone devices
(TTYs))
Roadside Assistance: 1-800-252-1112
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands
1-800-496-9994
Fax Number: 313-381-0022
Canada ± Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-268-6800
Overseas ± Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico
and U.S. Virgin Islands) ± Customer
Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
7-5