2002 VOLKSWAGEN GOLF service

Warranty Coverage for Parts
Not
an emergency when an authorized Volk­
swagen dealer is not reasonably available
to perform a warranty the repair
may
be performed at any available service
establishment. or
by the owner. using any
replacement part. Volkswagen
reim­
burse the owner for expenses including
diagnosis not
to exceed Volkswagen's
suggested retail price for the warranted
part
and a labor charge based upon Volk­
swagen's recommended time
for the warranty repair multiplied by the la­
bor rate per hour appropriate for the area
where the warranty repair was per­
formed.
replaced parts and receipts and present
them to any authorized Volkswagen
in the event the servicing Volkswa­
gen dealer does not have replacement
parts
in order to perform
the warranty repair
or. if the servicing

Customer Relations
to
th e situation. they are in the best posit io n
to quickly resolve any concerns you may
have.
When to Notify the
Manufacturer
co ntact Volkswagen of America. .. immed iate­by
When you or please provide the
following information:
ing to your request for assistance. After
this review
is
inform you of any assista nce that we may be
occasionally monitor the
phone between our customers and
representatives . We hope you under­
stand our interes t in providing the best
p ossi
ble service.
23

Repairs Not Covered by
Warranty
of
America,
of
conduct from time to
notify you by
you have not changed
your address and
has your current address on you
you are concerned that you may not have
received notice concerning a
service action, check with your to determine whether your for any repair free of charge.
24
other instances
may offer assistance with a beyond warranty on a case-by-case basis.
you
gen of America. pay for in part
or in
you are not satisfied
with your decision, tact of America,
or in
ing. request
iden tification number of your car. the maintenance history and of why you that
pai r be performed free of charge. be accompanied by
cords which you have retained. A
view your request and advise you of our
decision.

888
Relations Rep­
resentative does not resolve your product
concern to your satisfaction or
if you do
not wish to present your concern to either
of them, you may take advantage of the
mediation and arbitration services of the
Better Business Bureau. This program is
BBB
miles and has not been
n use for more than 2 years . Not every
claim
is eligible; there are some age and mileage limitations. so please check with
your local Better Business Bureau
acceptable resolution. do not have to
participate in mediation if you would rath­er proceed immediately to arbitration . Ar­
bitration
is the other part of BBB
LINE. Arbitration is a process by which an impartial person makes a decision on your
claim. The arbitrators are not connected
with the automobi le industry and serve on
voluntary basis.
When you
The BBB on your complaint;
if it cannot be mediated, they will arrange
an arbitration hearing.
A decision
a de­
cision is made
then have the opportunity to accept or
reject the decision.
you reject the decision :
1 .
not have to com­
ply
with any part of the decision.
about
sumer Protection Laws booklet
which is presented to you by your
dealer when you take delivery of
your
new vehic le .
25

Product Service
Now you
can get these
Bulletins cover a wide variety of subjects:
the proper use and care of your costly
repairs, inexpensive repairs or ad jus t­
men ts
if done may avoid
cost ly future repairs.
of this information can also help a quali­
fied technician bette r service your ve­
Most number of
can order any or of these .. or look at the m at a Volkswage n dealer.
are published When
you order
an
perta ini ng to a par ­
ticular model
and model year may be pub­
l ished in a later year's index. To order an
use the Volkswagen Pro duct vice Publ ication
is free of charge.
How you can contact us
Telephone: 1
Fax: 1

What You
A list of Volkswagen bulletins for 1985
and later model
els.
Easy -to-understand highlights of
tins which describe repairs and
pairs. These highligh ts may also contain
owne r use and care information .
Ordering information on how to buy
specific bulletins .
Ordering and price informat ion for
Volkswagen Repai r Manuals on paper
Ordering and price information for
Volkswagen Electrical Wiring Diagrams.
Ordering and price information for crofilmed Product Service Information.
Order ing and price information for rent and past model year Owner's
Maintenance Manuals
Warranty Manuals
Radio Manuals
How to
Instead of buying all bulletins issued by
Volkswagen of America, Inc .. you can buy
bulletins for a particular model or model
year.
To do this you will first need the
for each
additional bulletin requested in that order.
Caution
These
nance can adversely affect the safety of your vehicle, possibly
leading to accident or injury. They may also impair the economy,

are, Service and
impair airbag
perfo rmance.
requirements for airbags
must
be obse rved to make sur e the effec­tiv ene ss of the system not be impa ired
and that discarded components do not
cause in jury or
th e environ ment.
--------------------29

AND
Organize your trips to include several errands and to avoid heavy
traffic.
course . there are some conditions that affect consumption that you can't
consumption increases in
the winter or under conditions (bad
r oads, towing a etc.) .
The
into your attention was paid to the environment. To
retain and make use of these characteris­
tics,
points :
gasoline engines.
Leaded causes damage to the converter and other components of
t he em ission system.
Booklet 1. 1.
Having your serviced by a VOLKSWAGEN and that it does
not disturb the environment, and that it has
a
service
Use the air conditioning only when really needed.
The air conditioning decreases engine
Check your tire pressure once a month.
Low tire pressure increases tion and tire wear, and impairs
accident.
Do not carry unnecessary items
in city traffic where you must
often
consumption.
Remove supplementary roof
sistance caused by the cross bars creases consumption .
ment when no longer needed.
The rear window defogger, ing consume a
of The more you
consume. the higher the
if you keep the rear window defogger on for 1 hours, your sumption increase by about 1 quart (1
16 ---------DRIVING AND ENVIRONMENT