2002 SAAB 9-3 service

120 OnStar - TelematicsVirtual AdvisorOnce you have activated Personal Calling,
you can enjoy your time in your Saab even
more with the OnStar Virtual Advisor. This
service allows you to listen to your favorite
news and information topics, such as
weather reports, stock quotes and sports
scores. You can even listen to your e-mail,
whenever you want, without ever taking
your eyes off the road. Using simple voice
commands, you can browse your personal
topics and skip or listen to those you
choose. You can also search for additional
information on special topics that interest
you.
To find out how to set up a customized pro-
file, visit the OnStar subscriber website at
www.onstar.com, or turn to the OnStar sub-
scriber website section on page 31 of this
guide. If you do not have Internet access,
you can still take advantage of the OnStar
Virtual Advisor services as a default profile
will be set up for you.
Calling the Virtual Advisor
Getting Information from the Virtual
AdvisorThe OnStar Virtual Advisor will prompt you
for information you desire. These offerings
will change to provide you with services and
information that you and other subscribers
want and need. The prompts are very clear
and easy to understand and use.Information AvailableOnStar will continue to add new features
and categories to the Virtual Advisor. The
following general categories will give you an
overview of the types of information avail-
able to you. For complete up-to-date cate-
gories, you can go to the Saab Cars USA,
Inc. website at www.saabusa.com or the
OnStar website at www.onstar.com, and
then click on the link to the subscriber web-
site.
WeatherThe OnStar Virtual advisor will deliver an
up-to-date weather forecast for the current
location of the vehicle. The forecast
includes current temperature, daily
high/low, tomorrow’s high/low, precipitation
forecast, and unusual conditions.Stock QuotesThe OnStar Virtual advisor can provide you
with current quotes for the stocks you have
specified in your customized profile as well
as other requested stocks. All market data
is delayed by twenty minutes. If you have
not set your profile, you can still access the
stock quote feature through your default
profile and then request the stock of your
choice.Sports ScoresThe OnStar Virtual advisor can provide you
with scores for your favorite college and pro-
fessional teams with up-to-the- minute high-
lights, even if they are being broadcast on a
local station. See the team selection option
in your Mobile Profiler section of the sub-
scriber section of OnStar.com.
If you have not set your profile or are still
using the default profile, you can access the
sports option of the Virtual advisor and ask
for an update on your favorite sport. You
always have access to the options in the Vir-
tual Advisor. 1Press the
OnStar White
dot buttonOnStar will respond
”Ready”
2Say ”Virtual
Advisor”You will be connected
to Virtual Advisor
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121 OnStar - Telematics
News HeadlinesThe OnStar Virtual Advisor will provide cur-
rent headlines for many different catego-
ries, including:
 International News Headlines
 National News Headlines
 Technology Headlines
 Business Headlines
 Sports Headlines
 Entertainment HeadlinesE-mail ReaderThe OnStar Virtual Advisor allows you to lis-
ten, and soon respond, to your e-mails any
time you want. E-mail availability is based
on the address(es) you provide to OnStar.
Every Virtual Advisor enrollee will receive
an E-mail account.
OnStar Subscriber
WebsiteAs an OnStar subscriber, you have access
to the OnStar subscriber website. The sub-
scriber website will provide you with impor-
tant facts about your OnStar subscription
and allow you to customize your Virtual
Advisor Mobile Profile. All this allows you to
access up-to-the-minute information that
can make your driving experience safer and
more enjoyable.
The subscriber website was designed to
provide you with easy access to personal-
ized information, learn more about OnStar,
update your account information, plan your
travel, receive weather information and
interact with OnStar.
You can also act like an OnStar advisor and
pinpoint your Saab. To access the sub-
scriber website, simply go to
www.onstar.com, and then click on the
OnStar subscriber link. The OnStar Sub-
scriber website is a secured site that is
password protected. You will be required to
provide your OnStar account number and
personal identification number (PIN). If you
do not know your account number or PIN,
contact OnStar at 1-888-4-ONSTAR. For
security reasons, your PIN will be mailed to
your address on record.
LimitationsNot withstanding anything contained
herein, OnStar's nonperformance hereun-
der shall be excused if caused by act or
omission of a cellular carrier or a third-party
service provider, equipment failure, acts of
God, strikes, equipment or facility shortage,
or other causes beyond OnStar’s reason-
able control. In addition, the liability of
OnStar, if any, for any mistake, omission,
interruption, delay, error, defect or other fail-
ure in the service furnished, or in the equip-
ment used in furnishing service, shall in no
event exceed the amount of OnStar’s
charges to subscriber for said service
during the period so affected, provided that
no liability shall result for outages of 24
hours or less.
This manual includes the latest information
at the time it was printed. We reserve the
right to make changes to the products and
services without prior notification.
In order to provide you with excellent ser-
vice, any call to the OnStar Center may be
monitored or recorded.
All features may not be available on all mod-
els. Please consult your dealer for details.
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122 OnStar - TelematicsOnStar Operation:OnStar uses existing emergency service
providers and cellular and satellite technol-
ogies. OnStar requires cellular service to be
available and operating for features to func-
tion properly.Personal Calling:Existing OnStar service agreement
required. Additional usage charges apply
for Personal Calling. Interim 2001 model
year availability in select markets. For
system limitations and details, call
1-800-ONSTAR-7 or visit www.onstar.com.Virtual Advisor:Existing OnStar and Personal Calling ser-
vice agreement required. Additional usage
charges apply for Personal Calling. Interim
2001 model year availability in select mar-
kets. For system limitations and details, call
1-800-ONSTAR-7 or visit www.onstar.com.
Additional InformationWarranty
OnStar is warranted as part of the General
Motors new vehicle limited warranty.
A Note About Privacy
At OnStar, we know you want to protect your
privacy, and we take subscriber privacy
very seriously. We never provide your per-
sonal information to another company or
person unless you authorize it, or we are
required to by the legal process, or in such
cases where you have provided it for billing
purposes or you have requested a hotel res-
ervation, are sending flowers, etc. Having
this information on file with OnStar is a real
advantage and helps you avoid repeating
your credit card information over a cellular
connection. Your trust is what we most
value.Transferring OnStar
Because your OnStar 3-button system is an
integral part of your Saab, it cannot be trans-
ferred to another vehicle. Each OnStar
system stays with the original car or truck in
which it was installed.
The one-year OnStar prepaid subscription
applicable to new retail deliveries cannot be
transferred to another vehicle. However, if
you’ve purchased additional years of ser-
vice and decide to dispose of your Saab,
any remaining service will be refunded to
you. Or, if you choose, you can have it trans-
ferred to another vehicle on your account.
Any service that is refunded or transferred
will be prorated at the monthly rate in effect
at the time of transfer.
OnStar Subscription InformationTo renew your subscription or upgrade your
plan, just push the OnStar button, or call the
OnStar customer service department at
1-888-864-2801 between 8 am and 6 pm
EST.
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147 Starting and driving
If the car does not startIf the text "KEY NOT ACCEPTED" appears
on the SID when the engine refuses to start,
the trouble may be a fault in the transponder
of the key or in the receiver of the ignition
switch. Proceed as follows:
• Turn the key back to the LOCK position.
 Turn the key to the ON position.
 Press one of the buttons on the remote
control (the LED on top of the dash stops
flashing).
 Start the engine.
Try the other key. If it works, the trouble is in
the first key.
Call on an authorized Saab dealer for
inspection and correction.
Starting the engine
Do not run the starter motor for more than
25 seconds at a time. Wait 20-30 seconds
before running the starter again, to give the
battery time to recover.
Avoid racing the engine or putting a heavy
load on it before it has warmed up. Let the
engine idle for at least 10 seconds and then
drive away as long as the engine oil warning
light has gone out to enable the engine to
attain its normal temperature as quickly as
possible.
It is possible for air to enter the lubricating
system in conjunction with an oil or oil-filter
change, or if the car has been stored for
some time. This air can cause the hydraulic
cam followers to emit a ticking noise, which
can persist for up to 15 minutes after start-
ing. Although this is quite normal and does
not indicate any malfunction, it is advisable
not to exceed 3,000 rpm before the noise
has disappeared.
The hydraulic cam lifters are completely
service free; the valve clearance is set up at
the factory and will not need any subse-
quent adjustment.
WARNING
 Always remove the key before leaving
the car.
 Always apply the parking brake before
removing the ignition key.NOTETake care not to spill drinks or to drop
crumbs over the ignition switch. If dirt or
liquid gets into it, the switch may not
operate properly.
WARNING
 When starting the engine:
– Sit down in the driver’s seat.
– Depress the clutch pedal fully. If the
gear lever is not in the neutral posi-
tion, the clutch pedal must be fully
depressed or the car will jump
forwards or backwards, which may
cause a crash.
– Never start the car from outside the
vehicle, e.g. through a lowered
window. This could lead to serious
personal injury.
 Engage reverse (R) (position P for
automatic transmission) to remove the
ignition key. The key can only be
removed in this gear position.
 Carbon monoxide (CO) is a colorless,
odorless, poisonous gas. Be alert to
the danger of CO – always open the
garage doors before starting the
engine in the garage.
 There is also a danger of CO poison-
ing if the exhaust system is leaking.
 Do not rest or sleep in the car when
parked with the engine running. There
is a risk of depressing the accelerator
which could lead to engine damage.
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150 Starting and driving
Important considerations with cata-
lytic convertersThe catalytic converter is an emission-con-
trol device incorporated in the car’s exhaust
system. It consists of a metal canister with a
honeycomb insert, the cells of which have
walls coated in a catalytic layer (mixture of
precious metals).
To ensure that the catalytic converter con-
tinues to function properly, and also to avoid
damage to the converter and its associated
components, the following points must be
observed:
 Have the car serviced regularly in accor-
dance with the service program. The fuel
and ignition systems are particularly
important in this context.
 Always be alert to any misfiring of the
engine (not running on all cylinders) and
any loss of power or performance. At the
first sign of a malfunction, reduce speed
and take the car to an authorized Saab
dealer as soon as possible. If the engine fails to start (in very cold
weather or if the battery is dead), the car
can be push started (manual gearbox
only) or started using jumper cables to a
donor battery. However, as soon as you
have started the engine, it is important
that it runs on all cylinders. If it is misfiring,
allow it to idle for up to five minutes to give
it time to settle and run smoothly. If, after
this time, the engine still fails to run prop-
erly, turn off the engine and get in touch
with an authorized Saab dealer for
advice.
NOTEIf the CHECK ENGINE warning light
starts to flash, ease off the accelerator
slightly. If the light does not cease to flash
within 5 seconds, stop the car in a suita-
ble place as soon as possible and turn off
the engine. The car must be towed to an
authorized Saab dealer.
If the CHECK ENGINE warning light
flashes, it indicates that the engine is
misfiring which can result in damage to
the catalytic converter.
NOTEUse only unleaded gasoline. Leaded gas-
oline is detrimental to the catalyst and
oxygen sensor and will seriously impair
the function of the catalytic converter.
IB1315
Engine-management system with catalytic
converter 1 Engine control module
2 Oxygen sensor (lambda probe)
3 Catalytic converter
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153 Starting and driving
Other, less common, fuel additives used by
some gasoline dealers are also acceptable,
provided that the resultant gasoline is not
more than 2.7% oxygen by weight. In many
cases, you may not be able to determine the
exact type or percentage by volume of fuel
additive in the gasoline you purchase for
your car.
Some Canadian and U.S. gasolines contain
an octane enhancing additive called meth-
lycyclopentadienyl manganese tricarbonyl
(MMT). If such fuel is used, your emission
control system performance may deterio-
rate and the malfunction indicator lamp on
your instrument panel may turn on. If this
occurs, return to your authorized Saab
dealer for service.
However, these blended gasolines are reg-
ulated and should never exceed these rec-
ommended blend percentages and service
station operators should know if their gaso-
lines contain detergents and oxygenates,
and have been reformulated to reduce vehi-
cle emissions. Nevertheless, if you begin to
notice a problem with the way your car starts
or runs shortly after it has been refueled, try
a different brand of gasoline.
NOTEHigher concentrations of methanol than
listed above, or the use of methanol-
blended gasoline without suitable
co-solvents and corrosion inhibitors,
can damage your car’s fuel system,
leading to the need for repairs which are
not covered by Saab’s product warranty.
NOTEThe engine control module (ECM) mon-
itoring the engine parameters also
stores fault codes.
Under certain circumstances, this may
cause constant illumination of the
Engine malfunction (CHECK ENGINE)
lamp , thus indicating a fault that
must be checked by your Saab dealer,
see page 63.
NOTE: always observe the following two
measures:
 Make sure that the fuel filler cap is
screwed on correctly before the
engine is started. Screw on the fuel
filler cap until you hear three distinct
clicks.
 Avoid driving with the fuel low level
indicator illuminated. The symbol
illuminates when less than approxi-
mately 2.5 gallons (10 litres) of fuel
remains in the tank.
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154 Starting and drivingFuel (Gasoline Engine)Use regular unleaded gasoline rated at 87
octane or higher. It is recommended that the
gasoline meet specifications which were
developed by the American Automobile
Manufacturers Association (AAMA) and
endorsed by the Canadian Motor Vehicle
Manufacturers Association for better vehi-
cle performance and engine protection.
Gasolines meeting the AAMA specification
could provide improved driveability and
emission control system performance com-
pared to other gasolines.Canada Only
Be sure the posted octane is at least 87. If
the octane is less than 87, you may get a
heavy knocking noise when you drive. If it’s
bad enough, it can damage your engine. If
you’re using fuel rated at 87 octane or
higher and you hear heavy knocking, your
engine needs service. But don’t worry if you
hear a little pinging noise when you’re accel-
erating or driving up a hill. That’s normal,
and you don’t have to buy a higher octane
fuel to get rid of pinging. It’s the heavy, con-
stant knock that means you have a problem.
If your vehicle is certified to meet California
Emission Standards (indicated on the
underhood emission control label), it is
designed to operate on fuels that meet Cal-
ifornia specifications. If such fuels are not
available in states adopting California emis-
sions standards, your vehicle will operate
satisfactorily on fuels meeting federal spec-
ifications, but emission control system per-
formance may be affected. The malfunction
indicator lamp on your instrument panel
may turn on and/or your vehicle may fail a
smog-check test. See "Malfunction Indica-
tor Lamp" in the Index. If this occurs, return
to your authorized Saab dealer for diagno-
sis to determine the cause of failure. In the
event it is determined that the cause of the
condition is the type of fuels used, repairs
may not be covered by your warranty. Some gasolines that are not reformulated
for low emissions may contain an
octane-enhancing additive called methylcy-
clopentadienyl manganese tricarbonyl
(MMT); ask your service station operator
whether or not the fuel contains MMT. Saab
does not recommend the use of such gaso-
lines. If fuels containing MMT are used,
spark plug life may be reduced and your
emission control system performance may
be affected. The Engine malfunction
(CHECK ENGINE) light on your instrument
panel may turn on. If this occurs, return to
your authorized Saab dealer for service.
In Canada, look for the
"Auto Makers’ Choice" label
on the fuel pump.
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159 Starting and driving
Automatic transmission
fault indicator
If the symbol appears on the main instru-
ment panel, the system has detected a fault
in the automatic transmission or its control
module (see page 64).
This also means that the Limp-home mode
has been selected, to guard against further
damage being done to the transmission. In
this mode, the automatic transmission
starts in 4th gear, and gear changes (if nec-
essary) will have to be made manually.
It is not possible to select the SPORT or
WINTER mode when the Limp-home mode
is active.
You should have the automatic transmis-
sion checked as soon as possible by an
authorized Saab dealer.
The following gears will be engaged in the
respective selector positions when the auto-
matic transmission is in the Limp-home
mode:
Overheated transmission oilIf the transmission oil becomes overheated
while driving, the following message
appears on the SID: TRANSMISSION
OVERHEATING. In this event, stop the car
in a suitable place, switch off the engine,
open the hood and wait until the message
goes out. When driving subsequent to the
transmission oil overheating, select either
3rd gear or Drive, whichever will allow the
engine to run at 3,000 rpm and maintain the
speed of traffic or a safe speed.
The transmission oil can become very hot
when the car is driven with a heavy load; for
example, driving with a trailer on hilly roads
when the wrong gear has been selected,
resulting in many extra gear changes.
Select one of the positions 1, 2 or 3. A high
outside temperature or a defective oil cooler
can also cause the oil temperature to
increase. Contact an authorized Saab
dealer, see also page 173.
Driving in hilly country with a heavy
loadOverheating of the automatic-transmission
fluid can occur when the car is towing a
heavy load, such as a trailer in hilly country,
with the wrong gear selected, resulting in
abnormally frequent gear changing. To
avoid the transmission oil from overheating
always drive in Normal mode, then the
adaptive gear change pattern is active.
High ambient temperatures can also
increase the temperature of the transmis-
sion fluid or the oil cooler may be faulty. As
the transmission fluid temperature
increases, its useful service life is reduced.
Contact an authorized Saab dealer (see
also page 173).TowingTowing a car with automatic transmission,
see page 181. Position R D 3 2 1
Gear Reverse 4th 4th 3rd 3rd
NOTEIf the control module has actuated the
Limp-home function for the automatic
transmission, the car will remain in 4th
gear when D and 3 are selected, making
it very sluggish. To overcome this, move
the selector lever to position 1. The trans-
mission then starts in 3rd gear. When the
car is moving you can select position D
or 3.
WARNING
Remember to use engine-braking (selec-
tor position 1, 2, or 3) to spare the brakes
when you are driving on a long or steep
downhill slope.
Brake failure can result from overheated
brakes!
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