2002 SAAB 9-3 service

102 Saab 9-3 Audio SystemCD changer (accessory)Important! Always keep the sliding cover
closed to keep dust out of the CD changer,
so that it will continue to provide satisfactory
service for a long time.
To load the CD changer, which is installed
in the trunk and can accommodate six CDs,
proceed as follows:
1 Slide the cover back.
2 The CD magazine will automatically
eject after it has retrieved all discs.
3 Press the catch on the magazine to one
side.
4 Withdraw one CD tray at a time and
swap or load the CD (label side up).
Slide the tray back into the magazine.
Note the position of the magazine for load-
ing (see picture).
Insert the entire magazine carefully inside
the CD changer and slide the cover closed
again.
To select the CD changer  If the Audio System is in the RADIO
mode, touch the CD/RDM button twice.
 If the CD player is active, touch the
CD/RDM button once.
If the CDs in the magazine have not been
changed, the system will restart playback
from where it left off.
If there is no magazine in the CD changer,
the following will appear on the display: If the magazine in the CD changer is empty,
the following will appear on the display:
NOTEDo not use writable CDs in your audio
system, as in certain cases these types of
CD are only suitable for home use and
can therefore cause operational prob-
lems (overheating).
IB383
4
3
IB799
CD changer in trunk
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109 Saab 9-3 Audio System
Fault codesThe Audio System has a built-in diagnostics
function. If a fault is detected, a fault code is
generated to help dealer technicians to
diagnose the fault. Below is an example of
a fault code that you might be able to rectify
yourself.
Adjusting the frequency steps
North America/Europe If the car is taken from Europe to North
America, the radio’s frequency steps will
need to be adjusted.
 With the radio off, press and hold
(mid-segment) and switch the
radio on at the same time.
The station presets will be cancelled and
replaced by preset frequencies.
NOTEGreat care should be exercised in trying
to rectify a fault. If you are at all unsure,
contact an authorized Saab dealer.
Fault code Possible cause
CD/CDC
ERROR
12/17/19 CD is dirty, loaded the
wrong side up or defec-
tive.
WARNING
The CD player/CD changer is classified
as Class 1 laser equipment.
 Service and repair work must only be
carried out by authorized technicians.
 If the casing is damaged, hazardous
laser radiation can occur.
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111 OnStar - Telematics
OnStar - Telematics
Using OnStar................... 112OnStar is Easy............................ 112
OnStar Services Button .............. 112
Emergency button ...................... 113
White dot button ......................... 113
System status light ..................... 113The OnStar Center .......... 114Connecting to the OnStar center 114
Your personal identification number
(PIN) ........................................... 114

The OnStar Safety and
Security Plan................. 114
Automatic notification of air bag
deployment ................................. 114
Emergency services ................... 114
Roadside assistance................... 115
Stolen vehicle tracking ................ 115
Accident Assist™ ........................ 115
OnStar Med-Net.......................... 115
Hands-free communication ......... 115The OnStar Premium
Services Plan * ............. 115Route support ............................. 115
Ride Assist .................................. 115
Information and Convenience ser-
vices ........................................... 115
Concierge services ..................... 116
Additional Services......... 116Personal Calling: ........................ 116Virtual Advisor: ............... 120
OnStar Subscriber
Website .......................... 121
Limitations ....................... 121
Additional Information.... 122Warranty .................................... 122
A Note About Privacy ................. 122
Transferring OnStar .................... 122
OnStar Subscription Information 122
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112 OnStar - TelematicsYour new vehicle comes equipped with
advanced telematics hardware and one full
year of Onstar Premium Service. Saab
Telematics is a sophisticated in-vehicle
system allowing convergence of wireless
communications, GPS (Global Positioning
System) satellites and advanced vehicle
electronics.
You must activate immediately to ensure
you receive your full year of service, as your
prepaid subscription begins at the time of
delivery.
Here’s how to activate your OnStar ser-
vice:
1 Push the blue OnStar button located in
your Saab. After a prerecorded mes-
sage explaining the benefits of onStar,
you will be greeted by a live OnStar advi-
sor. The advisor will activate your
OnStar service.
2 Provide the information requested by
the advisor to activate your account and
set up your personal profile. This will
take approximately 10-15 minutes.
Using OnStarWelcome to OnStar. This section gives you
all the information you need to get started
using OnStar, including descriptions of all
OnStar services. It also introduces the
added services of Personal Calling, Virtual
advisor, and the Onstar Subscriber website.
For a complete explanation of these addi-
tional services, please see pages 116, 120
and 121.
NOTE: In order for OnStar to operate, the
car audio system must be switched on.OnStar is EasyIt’s easy to start using your OnStar system.
In fact, pressing the OnStar button is usually
all you need to do. Once you are connected,
an OnStar advisor will help you with the ser-
vices in your plan.
Inoperative if battery is discharge or dis-
connected.
OnStar is powered by your vehicle´s battery
and will not operate if the battery is dis-
charged or disconnected.
Potentially inoperative if vehicle is in a
crash
If your vehicle is in a crash, some compo-
nents could be damaged or disconnected,
potentially rendering OnStar inoperative.Your onboard OnStar System consists of
three buttons:
OnStar Services Button
Press this button, and you are
connected to an OnStar advi-
sor. You will hear a chime, fol-
lowed by the words
”Connecting to OnStar.” Allow
20-30 seconds for initial con-
nection to the OnStar Call Cen-
ter. An advisor will then help
you with any of the services
included in your OnStar plan.
If cellular service is unavail-
able, OnStar will generate a
fast busy tone. The OnStar sys-
tem will retry calls a number of
times before returning to the
ready mode. To cancel the
automatic dialing, press the
White dot button.
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113 OnStar - Telematics
System status lightSolid Green — Indicates the OnStar
system in the vehicle is powered ON and
ready to make calls or receive calls from the
OnStar Center.
Blinking Green — The light blinks green to
indicate a call is being connected or in
progress. If you notice this light blinking
while you are not on a call, press the White
dot button.
Red — This signals that your OnStar
system may not be functioning properly.
Press the OnStar button to attempt to con-
tact an OnStar advisor. If the connection is
made, the advisor will assist you in making
sure your OnStar system is operating prop-
erly. If you cannot contact the OnStar Cen-
ter, please take your car to the nearest Saab
dealer for diagnosis and service.The OnStar Center is the heart of your ser-
vice — staffed 24 hours a day, 7 days a
week with knowledgeable OnStar advisors.
Even on weekends and holidays, there is
always someone ready to help.
OnStar uses sophisticated Global Position-
ing System (GPS) satellites to locate your
Saab, and wireless technology to provide
the communications link and seamless inte-
gration into your Saab. This system allows
the OnStar advisors to pinpoint your Saab´s
location precisely. This way, advisors can
provide you with a range of helpful services
to protect you and your Saab. Plus, with the
Premium Services Plan* included for 12
months with your Saab, advisors can also
access an extensive database to assist you
with directions, making reservations and
other convenience services.
*) New retail deliveries only.
Emergency button
In an emergency, press this
button to connect with an
OnStar advisor. Your call will be
given the highest priority, and
you will hear a tone followed by
the words ”Connecting to
OnStar Emergency.” An advi-
sor will locate your Saab, find
out what kind of assistance you
require, and contact the near-
est emergency services pro-
vider who can dispatch
ambulance, fire, police or other
emergency services. Please
use this button only for true
emergencies.
White dot button
Press this button at the end of a
call. You’ll hear the words
”OnStar Request Ended.” Also,
press this button to answer a
call from the OnStar Center, or
cancel a call if one of the other
buttons is accidentally
pressed. This button is also
used to access OnStar Per-
sonal Calling services which
are described on page 116.
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114 OnStar - TelematicsThe OnStar CenterConnecting to the OnStar centerIn addition to using the 3-button system
found in your Saab, there are two other
ways to connect to the OnStar Center.
Toll-Free Call
To take advantage of your OnStar services
from outside your Saab, you can call OnStar
toll-free at 1-888-4-OnStar
(1-888-466-7827). Remember to have your
Personal Identification Number (PIN)
handy.
Automatic Notification
A priority signal will be sent to the OnStar
Center with your exact location if an airbag
deploys.(Vehicle electrical system and cellular service
must be operable.)
Your personal identification number
(PIN)When you signed up with OnStar, you were
asked to provide a Personal Identification
Number (PIN). You’ll need your PIN to
access many of OnStar’s services. If, for
example, your vehicle has been stolen, an
OnStar advisor will ask for your PIN in order
to provide assistance.
Changing your PIN is easy. Call the OnStar
Center and provide the advisor with your
current number, and he or she will assist
you in setting up a new number. If you have
forgotten your PIN, just call the OnStar Cen-
ter. For security reasons, we will send your
PIN to you in the mail.
The OnStar Safety and
Security PlanThe OnStar Safety and Security Plan is part
of the Premium Services Plan that comes
with your vehicle.* With it, you have access
to a complete range of services providing
you with an unsurpassed level of safety and
security — 24 hours a day, 7 days a week.
And you have it all at the touch of a button.
So whether you’re on a lonesome country
road or stuck in highway traffic, you have at
your disposal a complete range of services
providing you with unsurpassed security.
And you have it all at the touch of a button.Automatic notification of air bag
deploymentShould your front air bags deploy, a priority
signal will be sent to the OnStar Center with
your Saab´s location (as long as cellular
service and the vehicle’s electrical system
are operable). An advisor will attempt to
contact you to assess the nature of your
emergency, and then notify the appropriate
emergency services provider.Emergency servicesShould you require emergency assistance,
press the red emergency button and OnStar
or an advisor will contact the nearest emer-
gency services provider with your exact
location and your request for help.* New retail deliveries only.
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115 OnStar - Telematics
Roadside assistance**There’s nothing worse than being stranded
on the road with car trouble. No matter what
the problem is (flat tire, out of gas, or engine
trouble), just call OnStar. They will contact
the help you need to get you quickly back on
the road.Stolen vehicle trackingOnStar doesn’t just protect you, it protects
your Saab, too. If your vehicle is ever stolen,
just contact OnStar by calling
1-888-4-ONSTAR. They will put you in
touch with the authorities and aid them in
locating your Saab. Ask your insurance car-
rier about possible premium discounts.Accident Assist™Accident Assist™ provides step-by-step
guidance about what to do in case of a
crash. Working with leading insurance com-
panies On Star has developed a ”best prac-
tices” list to assist you through most acci-
dent situations. OnStar Accident Assist™
can make the process of completing a
police report and/or insurance claim less
stressful.
OnStar Med-Net***OnStar MED-NET securely stores your per-
sonal medical information (e.g., physician’s
name, emergency contacts, medications,
chronic conditions) and, in an emergency,
can quickly send it to a medical facility. This
important information can help assist with
diagnosis and treatment. ******There will be no charge for Roadside Assistance as
long as your vehicle is under warranty.
***Requires activation and additional fee.
****Availability in Canada was undetermined at time of
pulbication. Please contact your local dealer in Canada.Hands-free communicationTalking to an OnStar advisor is easy and
hands-free. Simply press the OnStar but-
ton, and a small microphone picks up your
voice while the OnStar advisor talks to you
through your stereo speakers. Note: Audio
system must be switched on. You can even
adjust the volume to your liking with the
steering wheel controls or the radio volume
knob. Your hands remain on the steering
wheel, while your eyes remain on the road.Being safe on the road is important, but
there’s more to life than security. There’s liv-
ing. That’s why we have created the OnStar
Premium Services Plan. It gives you not
only the important protections of the Safety
and Security Plan, but also a whole range of
services which truly change driving from a
chore to a luxury. All new Saab models
come with one full year of the OnStar Pre-
mium Services Plan.* * New retail deliveries only.
The OnStar Premium
Services Plan *Route supportWith OnStar Route Support, an advisor can
help you find your way, no matter how far off
course you are. You can get exact street
directions, or guidance to nearby gas sta-
tions, restaurants, hotels or ATMs.Ride AssistIf you need a lift, anytime of the day or night,
just call OnStar. They’ll contact transporta-
tion and send it right to you.Information and Convenience ser-
vicesOnStar advisors have access to over five
million service listings including hotels, res-
taurants, gas stations, dealerships, hospi-
tals, ATMs and airports — more than 250
service categories in all. OnStar advisors
can even assist you with hotel and restau-
rant reservations.*All Saab models come with one full year of Premium
Service. New retail deliveries only.
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116 OnStar - TelematicsConcierge servicesFrom the simple to the extraordinary,
OnStar Concierge is always ready to help.
Whether it’s tickets to that ”hard-to-get”
play, or even complete planning of your next
vacation, OnStar Concierge can make all
the arrangements you need — at home or
on the road. There is no additional cost to
you for the efforts of the OnStar Concierge.
You will not pay more than retail value for
goods and services, or current market value
for tickets, specialty items or unique ser-
vices. For your convenience, they will bill
your credit card for any purchases and/or
shipping you authorize.
Additional ServicesPersonal CallingAs an OnStar Safety and Security Plan or
Premium Services Plan subscriber, you
have access to OnStar Personal Calling.
OnStar Personal Calling provides you with
a nationwide wireless phone service in your
Saab that you can activate simply by press-
ing a button and using your voice. You can
use Personal Calling in your Saab to place
or to receive calls. The voice-activated
system will dial the number. Your party will
answer through your stereo speakers.
With OnStar Personal Calling, you can
enjoy the simplicity of a one-touch wireless
connection. Whether you are placing or
receiving a call, once you press the button,
you never have to take your hands off the
wheel or your eyes off the road. The ease of
the hands-free communication service
allows you to enjoy an even greater level of
safety, security and convenience while driv-
ing.
This new service is not yet available in all
areas. Complete availability in the U.S. is
anticipated in 2001*. For system limitations
and details, call OnStar at
1-800-ONSTAR-7.* Availability in Canada was undetermined at time of
publication. Please contact your local dealer in Canada.
Signing Up for Personal CallingAs an OnStar subscriber, the Personal Call-
ing capability is already built into your
Saab’s OnStar hardware. In order to use
this service, an OnStar advisor must set up
your cellular account. You must also pro-
vide a credit card in order to establish your
prepaid cellular account. Usage charges
will be deducted from this prepaid account
of ”units.” Units are easily replenished using
the credit card on file at OnStar. Once you
sign up for OnStar Personal Calling, you will
be given your own personal phone number
that others can use to call into your Saab. To sign up for Personal Calling,
simply Press the OnStar button in your Saab.
 Inform the advisor that you would like to
sign up for Personal Calling.
 The advisor will set up your account.
You will need to provide account and
credit card information.
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