2002 MAZDA MODEL TRIBUTE Owners Manual (in English)

3. Remove the jumper cable from the positive (+) terminal of the
booster vehicle's battery.
4. Remove the jumper cable from the positive (+) terminal of the
disabled vehicle's battery.
After the disabled vehicle has been started and the jumper cables
removed, allow it to idle for several minutes so the engine computer can
relearnits idle conditions.
+–+–
+–+–
Roadside Emergencies
185

WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member, your roadside assistance center.
It is recommended that your vehicle be towed with a wheel lift and
dollies or flatbed equipment. Do not tow with a slingbelt. Mazda has not
approved a slingbelt towing procedure.
If your vehicle is to be towed from the rear using wheel lift equipment, it
is recommended that the front wheels (drive wheels) be placed on a
dolly to prevent damage to the transaxle.
On 4x4 vehicles, it is recommended that your vehicle be towed with a
wheel lift and dollies or flatbed equipment with all the wheels off the
ground.
If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
Roadside Emergencies
186

In case of a roadside emergency with a disabled vehicle (without access
to wheel dollies, car hauling trailer or flatbed transport vehicle) your
vehicle (regardless of powertrain configuration) can be flat towed (all
wheels on the ground) under the following conditions:
²Place the transmission in N (Neutral).
²Maximum speed is 56 km/h (35 mph).
²Maximum distance is 80 km (50 miles).
Roadside Emergencies
187

CUSTOMER ASSISTANCE (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to
serve you. All Authorized Mazda Dealers have the knowledge and the
tools to keep your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement
regarding the service of your Mazda vehicle or servicing by Mazda Dealer
personnel, we recommend that you take the following steps:
STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest
and best way to address the issue. If your concern has not been resolved
by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS
MANAGER, then please contact the GENERAL MANAGER of the
dealership or the OWNER.
STEP 2: Call the Mazda National Customer Assistance Center
If for any reason you feel the need for further assistance after contacting
your dealership management, call Mazda North American Operations'
Customer Assistance Center toll-free at:1 (800) 222±5500
In order to serve you efficiently and effectively, please help us by
providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration
or title or located on the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
If you would like to write a letter, please address it to the following,
Attn: Customer Assistance.
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618±2922
P.O. Box 19734
Irvine, CA 92623±9734
This way, we can be sure to respond to you as efficiently as possible.
That is our goal.
If you live outside the U.S.A., please contact your nearest Mazda
Distributor.
Customer Assistance
188

CUSTOMER ASSISTANCE (CANADA)
Your complete and permanent satisfaction is our business. We are here to
serve you. All Authorized Mazda Dealers have the knowledge and the
tools to keep your Mazda vehicle in top condition.
In our experience, any questions, problems or complaints regarding the
operation of your Mazda or any other general service transactions are
most effectively resolved by your dealer. If the cause of your
dissatifaction cannot adequately be addressed by normal dealership
procedures, we recommend that you take the following steps:
STEP 1: Contact Your Mazda Dealer
Discuss the matter with a member of dealership management. If the
Service Manager has already reviewed your concerns, contact the owner
of the dealership or its General Manager
STEP 2: Call the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service
Manager to arrange for you to meet the local Mazda Service
Representative. If more expedient, contact Mazda Canada Inc. Regional
Office nearest you for such arrangements.
STEP 2: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations
Department, Mazda Canada Inc., 305 Milner Avenue, Suite 400
Scarborough, Ontario M1B 3V4 Canada TEL: 1 (800) 263±4680.
Provide the Department with the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the ªVehicle
Identification Labelsº page of section 10 of this manual for the
location of the VIN.
4. Purchase date.
5. Present odometer reading.
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction.
The Department, in cooperation with the local Mazda Service
Representative, will review the case to determine if everything possible
has been done to ensure your satisfaction.
Customer Assistance
189

Please recognize that the resolution of service problems in most cases
requires the use of your Mazda dealer's service facilities. personnel and
equipment. We urge you to follow the above three steps in sequence
therefore for most effective results.
MEDIATION/ARBITRATION PROGRAM
Occasionally a customer concern cannot be resolved through Mazda's
Customer Satisfaction Program. If after exhausting procedures in this
manual, your concern is still not resolved, you have another option.
Mazda Canada Inc. participates in an arbitration program administered
by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will
advise you about how your concern may be reviewed and resolved by an
independent third party through binding arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our
dealers. Mazda's participation in CAMVAP makes a valuable contribution
to our achieving that goal. There is no charge for using CAMVAP.
CAMVAP results are fast, fair and final as the award is binding on both
you and Mazda Canada Inc.
CANADIAN MOTOR VEHICLE ARBITRATION PLAN (CAMVAP)
If a specific item of concern arises, where a solution cannot be reached
between an owner, Mazda, and/or one of it's dealers (that all parties
cannot agree upon), the owner may wish to use the services offered by
the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist
consumers in scheduling and preparing for their arbitration hearings.
However, before you can proceed with CAMVAP you must follow your
Mazda dispute resolution process as outlined previously.
CAMVAP is fully implemented in all provinces and territories. Consumers
wishing to obtain further information about the Program can obtain an
information booklet from their dealer, the Provincial Administrator of the
Canadian Motor Vehicle Arbitration Plan Office at the following address
or telephone number.
Canadian Motor Vehicle Arbitration Office
235 Yorkland Boulevard, Suite 300
North York, Ontario
M2J 4Y8
1 (800) 207±0685
Customer Assistance
190

Provincial Administrators may be reached locally as listed below:
Province/Territory CAMVAP Number
British Columbia & Yukon
Territories(604) 681±0312
Alberta & Northwest Territories (403) 426±0650
Saskatchewan (306) 352±9259
Manitoba (204) 942±7166
Ontario (416) 596±8824
Atlantic Canada (902) 422±5413
Quebec (418) 649±1330
REGIONAL OFFICES
Regional Offices Areas Covered
Mazda Canada Inc.
Western Region
8171 Ackroyd Road
Suite 2000
Richmond, B.C.
V6X 3K1
(604) 303±5670Alberta,
British Columbia,
Manitoba,
Saskatchewan,
Yukon
Mazda Canada Inc.
Central/Atlantic Region
305 Milner Avenue
Suite 400
Scarborough, Ontario.
M1B 3V4
1 (800) 263±4680Ontario,
New Brunswick,
Nova Scotia,
Prince Edward Island,
Newfoundland
Mazda Canada Inc.
Quebec Region
6111 Route Trans
Canadienne
Pointe Claire, Quebec
H9R 5A5
(514) 694±6390Quebec
Customer Assistance
191

CUSTOMER ASSISTANCE (PUERTO RICO)
Your complete and permanent satisfaction is our business. That is why all
Authorized Mazda Dealers have the knowledge and the tools to keep
your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement
regarding the service of your Mazda vehicle or servicing by Mazda Dealer
personnel, we recommend that you take the following steps:
STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest
and best way to address the issue. If your concern has not been resolved
by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS
MANAGER, then please contact the GENERAL MANAGER of the
dealership or the OWNER.
STEP 2
If, after following STEP 1, you feel the need for further assistance, please
contact your area's Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration
or title or located on the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
If you would like to write a letter, please address it to the following,
Attn: Customer Assistance
Plaza Motors Corp.
Mazda de Puerto Rico
P.O. Box 362722
San Juan, Puerto Rico
00936±2722
Tel: (787) 788±9300
This way, we can be sure to respond to you as efficiently as possible.
That is our goal.
If you live outside the U.S.A., please contact your nearest Mazda
Distributor.
Customer Assistance
192