2002 MAZDA MODEL MILLENIA ECO mode

9-2
Customer Information
Form No. 8Q47-EA-01F
Customer Assistance
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.

STEP 2: Call the Mazda National Customer Assistance Center #800
If for any reason you feel the need for further assistance after contacting your dealership
management, call Mazda North American Operations’ Customer Assistance Center toll-
free at:1 (800) 222-5500.
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver’s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer’s name and location
6. Your question(s)
If you would like to write a letter, please address it to the following, Attn: Customer
Assistance, which corresponds with your state:
This way, we can be sure to respond to you as efficiently as possible. That is our goal.
If you live outside the U.S.A., please contact your nearest Mazda Distributor.
Customer Assistance (U.S.A.)
REGIONAL OFFICE AREAS COVERED
Mazda North American Operations
7755 Irvine Center Drive Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734All states
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9-4
Customer Information
Customer Assistance
Form No. 8Q47-EA-01F

STEP 3 Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 305 Milner Avenue, Suite 400 Scarborough, Ontario M1B 3V4 Canada
TEL:1 (800) 263-4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the "Vehicle Identification Labels" page
of section 10 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer’s name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer’s service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence therefore for most effective results.

Mediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazda’s Customer
Satisfaction Program. If after exhausting the procedures in this manual your concern is still
not resolved, you have another option.
Mazda Canada Inc. participates in an arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your
concern may be reviewed and resolved by an independent third party through binding
arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda’s participation in CAMVAP makes a valuable contribution to our achieving that
goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the
award is binding on both you and Mazda Canada Inc.
J76Y.book Page 4 Wednesday, March 27, 2002 5:04 PM

9-6
Customer Information
Customer Assistance
Form No. 8Q47-EA-01F
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.

STEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area’s Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver’s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer’s name and location
6. Your question(s)
Customer Assistance (Puerto Rico)
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10-4
Form No. 8Q47-EA-01F
Specifications

Engine

Electrical System

Lubricant Quality
* Refer to the recommended SAE viscosity numbers on page 8-10.
Specifications
ItemModel
2.5 liter V6 DOHC Miller Cycle Engine V6 DOHC
Bore×Stroke 84.5 × 74.2 mm (3.33 × 2.92 in) 80.3 × 74.2 mm (3.16 × 2.92 in)
Displacement 2,496 ml (2,496 cc, 152.3 cu in) 2,254 ml (2,254 cc, 137.5 cu in)
Compression ratio 9.2 10.0
ItemModel
2.5 liter V6 DOHC Miller Cycle Engine V6 DOHC
BatteryMaintenance-free,
12V-48AH/5HR,
52AH/5HR (Cold areas)Maintenance-free,
12V-52AH/5HR,
55AH/5HR (Cold areas)
Alternator 12V-110 A
Starter 12V-1.6 kW 12V-2.0 kW
Spark-plug
numberNGK ZFR5F-11, ZFR6F-11 PZFR5F, PZFR6F
DENSO—PKJ16CR8, PKJ20CR8
CHAMPION—RC8PMPA, RC10PMPA
Spark-plug gap 1.0—1.1 mm (0.040—0.043 in) 0.7—0.8 mm (0.028—0.031 in)
LubricantClassification
API Service ILSAC
Engine oil
*
SG (Energy Conserving II)—
SH (Energy Conserving II) GF-I
SJ GF-II
SL GF-III
Lubricant Classification
Automatic transaxle fluid
ATF M-III or equivalent (e.g. Dexron
® III)
Power steering fluid
ATF M-III or equivalent (e.g. Dexron® III)
Brake fluid SAE J1703 or FMVSS116 DOT-3
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