2002 GMC YUKON XL Owners Manual

7-24 USAGE FLUID/LUBRICANT
Front and
Rear Axle SAE 75W
- 90 Synthetic Axle
Lubricant (GM Part No. 12378261)
or equivalent meeting GM
Specification 9986115.
Transfer Case DEXRON

- III Automatic
Transmission Fluid.
Front Axle
Propshaft Spline Spline Lubricant, Special Lubricant
(GM Part No. 12345879) or
lubricant meeting requirements
of GM 9985830.
Hood Latch
Assembly,
Secondary Latch,
Pivots, Spring
Anchor and
Release Pawl Lubriplate

Lubricant Aerosol
(GM Part No. 12346293 or
equivalent) or lubricant meeting
requirements of NLGI # 2,
Category LB or GC
- LB. USAGE FLUID/LUBRICANT
Hood Hinges Multi
- Purpose Lubricant,
Superlube

(GM Part
No. 12346241 or equivalent).
Body Door
Hinge Pins,
Tailgate Hinge
and Linkage,
Folding Seat and
Fuel Door Hinge Multi
- Purpose Lubricant,
Superlube

(GM Part
No. 12346241 or equivalent).
Outer
Tailgate Handle
Pivot Points Multi
- Purpose Lubricant,
Superlube

(GM Part
No. 12346241 or equivalent).
Weatherstrip
Conditioning Dielectric Silicone Grease (GM
Part No. 12345579 or equivalent).
Weatherstrip
Squeaks Synthetic Grease with Teflon,
Superlube

(GM Part
No. 12371287 or equivalent).

7-25Part E: Maintenance Record After the scheduled services are performed, record the date, odometer reading and who performed the service in the
boxes provided after the maintenance interval. Any additional information from ªOwner Checks and Servicesº or
ªPeriodic Maintenanceº can be added on the following record pages. Also, you should retain all maintenance receipts.
Your owner information portfolio is a convenient place to store them.
Maintenance RecordDATE ODOMETER
READING SERVICED BY MAINTENANCE PERFORMED

7-26 Maintenance RecordDATE ODOMETER
READING SERVICED BY MAINTENANCE PERFORMED

8-
8-1Section 8 Customer Assistance InformationHere you will find out how to contact GMC if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.
8
- 2 Customer Satisfaction Procedure
8
- 4 Customer Assistance for Text Telephone
(TTY) Users
8
- 4 Customer Assistance Offices
8
- 5 GM Mobility Program for Persons
with Disabilities
8
- 6 Roadside Assistance
8
- 7 Canadian Roadside Assistance 8
- 8 Courtesy Transportation
8
- 10 Warranty Information
8
- 10 Reporting Safety Defects to the United
States Government
8
- 11 Reporting Safety Defects to the
Canadian Government
8
- 11 Reporting Safety Defects to General Motors

8-2Customer Satisfaction Procedure Your satisfaction and goodwill are important to your
dealer and to GMC. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer's sales or service departments.
Sometimes, however, despite the best intentions of
all concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or the
general manager.

8-3STEP TWO -- If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without further
help, contact the GMC Consumer Relations Manager by
calling 1-800-GMC-8782 (1-800-462-8782, Customer
Assistance prompt). In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:

Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
at the top left of the instrument panel and visible
through the windshield.)

Dealership name and location

Vehicle delivery date and present mileage
When contacting GMC, please remember that your
concern will likely be resolved at a dealer's facility.
That is why we suggest you follow Step One first if
you have a concern. STEP THREE -- Both General Motors and your
dealer are committed to making sure you are
completely satisfied with your new vehicle. However,
if you continue to remain unsatisfied after following
the procedure outlined in Steps One and Two, you
should file with the GM/BBB Auto Line Program to
enforce any additional rights you may have. Canadian
owners refer to your Warranty and Owner Assistance
Information booklet for information on the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to filing a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it
and proceed with any other venue for relief available
to you.

8-4 You may contact the BBB using the toll
- free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
- 1804
Telephone: 1
- 800
- 955
- 5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle
age, mileage and other factors. General Motors reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.
Customer Assistance for Text
Telephone (TTY) Users To assist customers who are deaf, hard of hearing,
or speech
- impaired and who use Text Telephones
(TTYs), GMC has TTY equipment available
at its Customer Assistance Center. Any TTY
user can communicate with GMC by dialing:
1
- 800
- GMC
- 8583 (462-8583). (TTY users in
Canada can dial 1
- 800
- 263
- 3830.) Customer Assistance Offices GMC encourages customers to call the toll-free number
for assistance. If a U.S. customer wishes to write to
GMC, the letter should be addressed to GMC's
Customer Assistance Center.
United States Pontiac-GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
1-800-GMC-8782 (462-8782)
1-800-GMC-8583 (462-8583)
(For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-GMC-8782 (462-8782)
From:
Puerto Rico: 1-800-496-9992 (English)
1-800-496-9993 (Spanish)
U.S. Virgin Islands: 1-800-496-9994
Fax Number: 313-381-0022

8-5Canada General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations Please contact the local General Motors Business Unit.
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico and
U.S. Virgin Islands) General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52 - 53 29 0 800 GM Mobility Program for Persons
with Disabilities This program, available to
qualified applicants, can
reimburse you up to $1,000
toward aftermarket driver
or passenger adaptive
equipment you may require
for your vehicle (hand
controls, wheelchair/scooter
lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1
- 800
- 323
- 9935.
Text telephone (TTY) users, call 1
- 800
- 833
- 9935.
GM of Canada also has a Mobility Program.
Call 1
- 800
- GM
- DRIVE (463
- 7483) for details.
When calling from outside Canada, please dial
1
- 905
- 644
- 3063. All TTY users call 1
- 800
- 263
- 3830.