2002 FORD WINDSTAR ECU

has been learned. The adaptive learning strategy is maintained by power
from the battery. When the battery is disconnected or a new battery is
installed, the transaxle must relearn its adaptive strategy. Optimal
shifting will resume within a few hundred kilometers (miles) of
operation.
P (Park)
Always come to a complete stop and
set the parking brake before shifting
into P (Park). Make sure the
gearshift lever is securely latched in
P (Park). This locks the transaxle
and prevent the front wheels from rotating.
Always set the parking brake fully and make sure the gearshift is
latched in P (Park). Turn off the ignition whenever you leave
your vehicle.
R (Reverse)
With the gearshift lever in R
(Reverse), the vehicle will move
backward. You should always come
to a complete stop before shifting
into and out of R (Reverse).
N (Neutral)
With the gearshift lever in the N
(Neutral) position, the vehicle can
be started and is free to roll. Hold
the brake pedal down while in this
position.
(Overdrive) Ð column mounted gearshift with O/D off switch
The(Overdrive) position with
the O/D OFF switchnotdepressed
is the normal driving position for
this automatic overdrive transaxle.
When your vehicle cruises at a
constant speed for any length of time, this fourth gear will increase your
fuel economy.
Driving
188

2 (Second)
Use 2 (Second) to accelerate from a
stop on slippery roads, or to give
you more engine braking to slow
your vehicle on downgrades.
1 (First)
Use 1 (First) when added engine
braking is desired while descending
steep hills. Manual downshifts to
1(first) can be obtained at speeds
below 15 mph.
The automatic transaxle will shift to the proper gear to ascend any grade
without any need to shift to 1 (First).
Do not go faster than 61 km/h (38 mph) when in this gear. You can
upshift from 1 (First) to overdrive at any time.
When parking, do not use the gearshift in place of the parking
brake. Always set the parking brake fully and make sure that the
gearshift is securely latched in Park (P). Turn off the ignition
whenever you leave your vehicle. Never leave your vehicle unattended
while it is running. If you do not take these precautions, your vehicle
may move unexpectedly and injure someone.
REVERSE SENSING SYSTEM (IF EQUIPPED)
The reverse sensing system (RSS) sounds a tone to warn the driver of
obstacles near the rear bumper when the reverse gear is selected.
To help avoid personal injury, please read and understand the
limitations on the reverse sensing system described below.
Reverse sensing is only an assist for some (generally large and fixed)
objects when moving in reverse on a flat surface at ªparking speedsº of
approximately 4.8 km/h (3 mph) or less. The weather may also affect
the function of RSS. RSS may have reduced performance, or be
activated in inclement weather. It is the driver's responsibility for
ensuring that their path is clear when operating the vehicle.
Driving
190

Fuse/Relay
LocationFuse Amp
RatingPassenger Compartment Fuse
Panel Description
26 10A Airbag Module, Passenger airbag
deactivated indicator, Passenger
Seat Weight Pressure sensor ECU
27 Ð Not Used
28 10A Cluster
29 Ð Not Used
Relay 1 Ð Switched System Power Relay #4
Relay 2 Ð Accessory Delay Relay
Relay 3 Ð Front Blower Motor Relay
Relay 4 Ð Switched System Power Relay #3
Relay 5 Ð Rear Defrost Relay
Relay 6 Ð Auxiliary Blower Motor Relay
Power distribution box
The power distribution box is located in the engine compartment. The
power distribution box contains high-current fuses that protect your
vehicle's main electrical systems from overloads.
Always disconnect the battery before servicing high current
fuses.
Always replace the cover to the power distribution box before
reconnecting the battery or refilling fluid reservoirs
If the battery has been disconnected and reconnected, refer to the
Batterysection of theMaintenance and specificationschapter.
Roadside Emergencies
208

GETTING THE SERVICES YOU NEED
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. It is preferred that you return to the Ford dealer
where your vehicle was purchased when warranty repairs are needed.
However, you may also take your vehicle to another Ford Motor
Company or Ford of Canada dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that
depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership can not assist you,
then contact the Customer Relationship Center.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
Customer Assistance
225

In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
²Your telephone number (home and business).
²The name of the dealer and the city where the dealership is located.
²The year and make of your vehicle.
²The date of vehicle purchase.
²The current odometer reading.
²The vehicle identification number (VIN).
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
Customer Assistance
226

You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board's decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086±5120
1±800±428±3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
Customer Assistance
230

IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle's applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 29 000 km (18 000 miles), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
Customer Assistance
233

SERVICE RECOMMENDATIONS
To help you service your vehicle:
²We highlight do-it-yourself items in the engine compartment for easy
location.
²We provide a scheduled maintenance guide which makes tracking
routine service easy.
If your vehicle requires professional service, your dealership can provide
the necessary parts and service. Check yourWarranty Guideto find out
which parts and services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraft parts are designed and built to
provide the best performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE
Be especially careful when inspecting or servicing your vehicle.
²Do not work on a hot engine.
²When the engine is running, make sure that loose clothing, jewelry or
long hair does not get caught up in moving parts.
²Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
²Keep all lit cigarettes, open flames and other lit material away from
the battery and all fuel related parts.
If you disconnect the battery, the engine must ªrelearnº its idle
conditions before your vehicle will drive properly, as explained inBattery
in this chapter.
Working with the engine off
1. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
2. Turn off the engine and remove the key.
3. Block the wheels to prevent the vehicle from moving unexpectedly.
Working with the engine on
1. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
2. Block the wheels to prevent the vehicle from moving unexpectedly.
Maintenance and Specifications
242