2002 FORD WINDSTAR phone

BREAKING-IN YOUR VEHICLE
There are no particular guidelines for breaking-in your vehicle. During
the first 1 600 km (1 000 miles) of driving, vary speeds frequently. This is
recommended to give the moving parts a chance to break in.
SPECIAL NOTICES
Emission warranty
The New Vehicle Limited Warranty includes Bumper-to-Bumper
Coverage, Safety Restraint Coverage, Corrosion Coverage, and 7.3L
Power Stroke Diesel Engine Coverage. In addition, your vehicle is eligible
for Emissions Defect and Emissions Performance Warranties. For a
detailed description of what is covered and what is not covered, refer to
theWarranty Guidethat is provided to you along with your Owner's
Guide.
Special instructions
For your safety, your vehicle is fitted with sophisticated electronic
controls.
By operating other electronic equipment (e.g. mobile telephone
without exterior aerial) electromagnetic fields can occur which
can cause malfunctions of the vehicle electronics. Therefore you should
observe the instructions of the equipment manufacturers.
Please read the sectionAir bagin theSeating and safety
restraintschapter. Failure to follow the specific warnings and
instructions could result in personal injury.
Rear facing child or baby seats shouldNEVERbe used in front
of a passenger side air bag.
Introduction
6

Rear seat controls (if equipped)
The Rear Seat Controls (RSC) allow
the rear seat passengers to operate
the radio, tape, CD, or CD changer
(if equipped).
To turn on the rear seat controls, press the memory preset controls 3
and 5 at the same time. The
will appear in the radio display.
Pressing 3 and 5 at the same time again will turn the rear seat controls
off.
If there is a discrepancy between the rear seat and the front audio
controls, (i.e, both trying to listen to the same playing media), the front
audio system will receive the desired selection.
Adjusting the volume
Press the + control to increase
volume.
Press the Ð control to decrease
volume.
From the RSC controls, the speaker
volume can not be set higher than
the current volume radio setting. Once in headphone mode, the RSC
volume controls will only change volume in the headphones to a desired
level and will have no effect on the front speakers (muting the speakers
will not mute the headphones).
VOLUME MEDIA
MEMSEEK
REW FF SIDE 1-2 COMP SHUFFLE
12 3456
VOLUME MEDIA
MEMSEEK
Entertainment Systems
42

Using headphones/Personal Audio System
The Personal Audio System allows
the rear seat passengers to listen to
one media source (radio, tape, CD,
or CD changer if equipped) while
the front seat passengers listen to
another. However, front and rear seat passengers can not listen to two
different radio stations simultaneously.
Plug a 3.5 mm headphone (not included) into either one of the two
jacks. Press the/control to operate the headphones.
The rear speakers will cut out once the speaker on/off control is pressed.
A soft audible sound may be heard from the rear speakers. The front
speaker will remain playing for the front passengers. Press the
/
control again to deactivate the headphones (Personal Audio System).
Media select
Push the MEDIA control to toggle
between AM, FM1, FM2, tape, CD,
or CD changer (if equipped).
Memory preset control
Push the MEM control successively
to allow rear seat passengers to
scroll through the six memory
presets in AM, FM1, or FM2.
Push the MEM control in CD
changer mode (if equipped) to
advance to the next disc.
VOLUME MEDIA
MEMSEEK
VOLUME MEDIA
MEMSEEK
VOLUME MEDIA
MEMSEEK
Entertainment Systems
43

To return to normal overdrive mode,
press the Transmission Control
Switch again. The O/D OFF
indicator light will no longer be
illuminated.
When you shut off and re-start your vehicle, the transaxle will
automatically return to normal
(Overdrive) mode.
For additional information about the gearshift lever and the transmission
control switch operation refer to theAutomatic Transaxle Operation
section of theDrivingchapter.
CENTER CONSOLE (IF EQUIPPED)
Your vehicle may be equipped with a variety of console features. These
include:
²Utility compartment
²Compact disc changer (if equipped)
²AutovisiontEntertainment System (if equipped)
AutovisionTEntertainment System (if equipped)
Your vehicle may be equipped with an Autovision Entertainment System.
This system offers the rear passengers a VHS video cassette player, a
6.4º LCD video screen, video game inputs and is integrated into the
vehicle audio system. Refer to the Autovision Entertainment System User
Manual for operating instructions or call 1-877±848±6434 for product
assistance.
CELL PHONE HANDS-FREE SYSTEM (IF EQUIPPED)
The Cellport 3000±VR (voice recognition) allows for hands-free voice
activated communication while in your vehicle. With your cell phone
docked in the pocket adapter, located on the center console, incoming
calls will ring through the audio system speakers.
O/D
ON/OFF
Driver Controls
94

The radio will display the word
ªCALLº when you are on the phone.
With this system, you will hear and
control the volume of the person
you are talking to through your car's
audio system. Your voice is picked up through the microphone mounted
above the rear view mirror allowing you to talk on the phone. The
volume setting in your phone will effect the volume through the audio
system. You may have to reset the volume of your phone when using the
Cellport 3000±VR.
You will need a pocket adapter that
is compatible with your cellphone.
The adapter will plug into the
center console.
To order your phone specific Pocket
Adapter Kit, which includes the
pocket adapter, Owner's manual and
Audio Guide, call 1(888) 801±2355
or visit Cellport at
www.cellport.com/pockets.
Distribution is provided by:
Cellport Systems
4999 Pearl East Circle, Suite 300
Boulder, Colorado 80301
To install your pocket adapter, refer to yourCellport Owner's Manual.
Check and obey the laws and regulations on the use of wireless
telephones in the areas where you drive.
Before driving, familiarize yourself with the operation and
location of the Cellport 3000±VR System.
To avoid potential distraction and increased risk of injury or
accident, Ford recommends you do not use the phone while
driving.
Please pull off the road and park before making or answering a call.
To prevent damage to the antenna or your car, remove the cellular phone
antenna mast before using an automatic car wash.
Driver Controls
95

In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
²Your telephone number (home and business).
²The name of the dealer and the city where the dealership is located.
²The year and make of your vehicle.
²The date of vehicle purchase.
²The current odometer reading.
²The vehicle identification number (VIN).
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
Customer Assistance
226

Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²The file number assigned to your application.
²The toll-free phone number of the DSB's independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²Legible copies of all documents and maintenance or repair orders
relevant to the case.
²The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
²The date of repair(s) and mileage at the time of occurrence(s).
²The current mileage.
²The name of the dealer(s) who sold or serviced the vehicle.
²A brief description of your unresolved concern.
²A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
²The names (if known) of all the people you contacted at the
dealership(s).
²A description of the action you expect to resolve your concern.
Customer Assistance
229

You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board's decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086±5120
1±800±428±3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
Customer Assistance
230