2002 FORD EXPLORER SPORT TRAC service

If the parking brake is fully released, but the brake warning lamp
remains illuminated, the brakes may not be working properly.
See your dealer or a qualified service technician.
Driving with a 5–speed automatic transmission (if equipped)
Your transmission is equipped with an adaptive learning strategy found in
the vehicle computer. This feature is designed to increase durability, and
provide consistent shift feel over the life of the vehicle. A new vehicle or
transmission may have firm and/or soft shifts. This operation is
considered normal and will not affect function or durability of the
transmission. Over time, the adaptive learning process will fully update
transmission operation. Additionally, whenever the battery is
disconnected or a new battery is installed, the strategy must relearn.
P (Park)
This position locks the transmission and prevents the rear wheels from
turning.
To put your vehicle in gear:
•Start the engine
•Depress the brake pedal
•Move the gearshift lever into the desired gear
To put your vehicle in P (Park):
•Come to a complete stop
•Move the gearshift lever and securely latch it in P (Park)
Always set the parking brake fully and make sure the gearshift is
latched in P (Park). Turn the ignition to the LOCK position and
remove the key whenever you leave your vehicle.
R (Reverse)
With the gearshift lever in R (Reverse), the vehicle will move backward.
Always come to a complete stop before shifting into and out of R
(Reverse).
Driving
107

If you must drive through high
water, drive slowly. Traction or
braking ability may be reduced.
Also, if the ignition system gets wet,
the vehicle may stall.
Once you’re through the water, always dry the brakes by moving your
vehicle slowly while applying light pressure on the brake pedal. Wet
brakes do not stop the vehicle as quickly as dry brakes.
When driving through mud, be cautious of sudden changes in vehicle
speed or direction. Even 4WD vehicles can lose traction in slick mud.
Apply the accelerator slowly and avoid spinning your wheels. If the
vehicle does slide, steer in the direction of the slide until you regain
control of the vehicle. If the transmission, transfer case or either axle
become submerged in mud or water, their fluids should be checked and
changed, if necessary. After driving through mud, clean off residue stuck
to rotating driveshafts and tires. Excess mud stuck on tires and rotating
driveshafts could damage driveline components.
“Tread Lightly”is an educational
program designed to increase public
awareness of land-use regulations
and responsibilities in our nations
wilderness areas. Ford joins the U.S.
Forest Service and the Bureau of Land Management in encouraging you
to help preserve our national forest and other public and private lands by
“treading lightly.”
Driving on hilly or sloping terrain
Avoid driving crosswise or turning on steep slopes or hills. Your vehicle
may lose traction and slip sideways and possibly roll over. Do not drive
in reverse over a hill without the aid of an observer.
Driving
114

Follow these guidelines to ensure safe towing procedure:
•Stay within your vehicle’s load limits.
•Thoroughly prepare your vehicle for towing. Refer toPreparing to
towin this chapter.
•Use extra caution when driving while trailer towing. Refer toDriving
while you towin this chapter.
•Service your vehicle more frequently if you tow a trailer. Refer to the
severe duty schedule in the scheduled maintenance guide.
•Do not tow a trailer until your vehicle has been driven at least 800 km
(500 miles).
•Refer to the instructions included with towing accessories for the
proper installation and adjustment specifications.
Do not exceed the maximum loads listed on the Safety Compliance
Certification label. For load specification terms found on the label, refer
toVehicle loadingin this chapter. Remember to figure in the tongue
load of your loaded vehicle when figuring the total weight.
4x2 w/automatic transmission
GCWR (Gross Combined Weight Rating)/Trailer weights
EngineRear
axle
ratioMaximum
GCWR-kg
(lbs.)Trailer Weight
Range-kg
(lbs.)
0-MaximumMaximum
frontal area of
trailer-m
2(ft2)
4.0L
SOHCAll 4354 (9600)0-2395
(0-5280)4.64 (50)
Notes:For high altitude operation, reduce GCW by 2% per 300 meters
(1000 ft) elevation. For definition of terms and instructions on
calculating your vehicle’s load, refer toVehicle loadingin this chapter.
Maximum trailer weights shown. The combined weight of the
completed towing vehicle and the loaded trailer must not exceed the
GCWR.
Towing a trailer over 1588 kg (3500 lbs.) requires a weight distributing
hitch.
Driving
119

Trailer brakes
Electric brakes and manual, automatic or surge-type trailer brakes are
safe if installed properly and adjusted to the manufacturer’s
specifications.
Do not connect a trailer’s hydraulic brake system directly to your
vehicle’s brake system. Your vehicle may not have enough
braking power and your chances of having a collision greatly increase.
The braking system of the towing vehicle is rated for operation at the
GVWR not GCWR.
Trailer lamps
Make sure your trailer lamps conform to local and Federal regulations.
See your dealer or trailer rental agency for proper instructions and
equipment for hooking up trailer lamps.
Never connect any trailer lighting to the vehicle’s taillamp
circuits, because it may damage the electrical system resulting in
fire. Contact your local Ford dealership for assistance in proper trailer
tow wiring installation. Additional electrical equipment may be
required.
Using a step bumper
The rear bumper is equipped with an integral hitch and requires only a
ball with a 19 mm (3/4 inch) shank diameter. The bumper has a 1,590 kg
(3,500 lb.) trailer weight and 159 kg (350 lb.) tongue weight capability.
Use a frame-mounted weight distributing hitch for trailers over 1,590 kg
(3,500 lb).
Driving while you tow
When towing a trailer:
•Turn off your speed control. The speed control may shut off
automatically when you are towing on long, steep grades.
•Consult your local motor vehicle speed regulations for towing a trailer.
•Use a lower gear when towing up or down steep hills.
•Anticipate stops and brake gradually.
Servicing after towing
If you tow a trailer for long distances, your vehicle will require more
frequent service intervals. Refer to your scheduled maintenance guide for
more information.
Driving
122

GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the New Vehicle Limited Warranty period of three years or 60 000
km (36 000 miles), whichever occurs first on Ford and Mercury
vehicles, and four years or 80 000 km (50 000 miles) on Lincoln
vehicles*.
Roadside assistance will cover:
•changing a flat tire
•jump-starts
•lock-out assistance
•limited fuel delivery*
•towing of your disabled vehicle to the nearest Ford Motor Company
dealership, or your selling dealer if within 25 kms (15.5 miles) of the
nearest Ford Motor Company dealership (one tow per disablement).
Even non-warranty related tows, like accidents or getting stuck in the
mud or snow, are covered (some exclusions apply, such as impound
towing or repossession).
* Canadian customers refer to your Owner Information Guide for exact
fuel amounts.
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment in Ford vehicles and is
mailed to you if you own a Mercury or Lincoln. In Canada, the card is
found in the Roadside Assistance book in the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140.
Canadian customers who require roadside assistance, call
1–800–665–2006.
Roadside Emergencies
125

WRECKER TOWING
For towing, contact a professional towing service or your roadside
assistance center.
Ford recommends your vehicle be towed with a wheel lift or flatbed. Do
not tow with a slingbelt. Ford Motor Company has not approved a
slingbelt towing procedure.
Roadside Emergencies
143

GETTING THE SERVICES YOU NEED
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. It is preferred that you return to the Ford dealer
where your vehicle was purchased when warranty repairs are needed.
However, you may also take your vehicle to another Ford Motor
Company or Ford of Canada dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that
depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership can not assist you,
then contact the Customer Relationship Center.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
Customer Assistance
144

In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
•Your telephone number (home and business).
•The name of the dealer and the city where the dealership is located.
•The year and make of your vehicle.
•The date of vehicle purchase.
•The current odometer reading.
•The vehicle identification number (VIN).
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
Customer Assistance
145