2002 FORD EXPLORER SPORT light

THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
•an independent, third-party arbitration program for warranty disputes
•available free to owners and lessees of qualifying Ford Motor Company
vehicles
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance concerns as
on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light
trucks which are within the terms of any applicable written new vehicle
warranty are eligible for review, except those involving:
•a non-Ford product
•a non-Ford dealership
•sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle’s performance as
designed
•a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
•items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
•alleged personal injury/property damage claims
•cases currently in litigation
•vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
•vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer’s possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Customer Assistance
131

WASHING THE EXTERIOR
Wash your vehicle regularly with cool or lukewarm water and a neutral
Ph shampoo, such as Detail Wash (ZC-3–A), which is available from your
dealer.
•Never use strong household detergents or soap, such as dish washing
or laundry liquid. These products can discolor and spot painted
surfaces.
•Never wash a vehicle that is“hot to the touch”or during exposure to
strong, direct sunlight.
•Always use a clean sponge or carwash mitt with plenty of water for
best results.
•Dry the vehicle with a chamois or soft terry cloth towel in order to
eliminate water spotting.
•It is especially important to wash the vehicle regularly during the
winter months, as dirt and road salt are difficult to remove and cause
damage to the vehicle.
•Immediately remove items such as gasoline, diesel fuel, bird droppings
and insect deposits because they can cause damage to the vehicle’s
paintwork and trim over time.
•Remove any exterior accessories, such as antennas, before entering a
car wash.
•Suntan lotions and insect repellents can damage any painted
surface; if these substances come in contact with your vehicle,
wash off as soon as possible.
WAXING
Applying a polymer paint sealant to your vehicle every six months will
assist in reducing minor scratches and paint damage.
•Wash the vehicle first.
•Do not use waxes that contain abrasives.
•Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will“gray”or stain the parts over time.
Cleaning
137

PAINT CHIPS
Your dealer has touch-up paint and sprays to match your vehicle’s color.
Take your color code (printed on a sticker in the driver’s door jam) to
your dealer to ensure you get the correct color.
•Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
•Always read the instructions before using the products.
ALUMINUM WHEELS AND COVERS
Aluminum wheel rims or covers are coated with a clearcoat paint finish.
In order to maintain their shine:
•Clean with Motorcraft Wheel and Tire Cleaner (ZC-37–A), which is
available from your dealer.
•Never apply any cleaning chemical to hot or warm wheel rims or
covers.
•Some automatic car washes may cause damage to the finish on your
wheel rims or covers. Chemical-strength cleaners, or cleaning
chemicals, in combination with brush agitation to remove brake dust
and dirt, could wear away the clearcoat finish over time.
•Do not use hydrofluoric acid-based or high caustic-based wheel
cleaners, steel wool, fuels or strong household detergent.
•To remove tar and grease, use Ford Extra Strength Tar and Road Oil
Removal (B7A-19520–AA), available from your dealer.
ENGINE
Engines are more efficient when they are clean because grease and dirt
buildup keep the engine warmer than normal. When washing:
•Take care when using a power washer to clean the engine. The
high-pressure fluid could penetrate the sealed parts and cause
damage.
•Do not spray a hot engine with cold water to avoid cracking the
engine block or other engine components.
•Spray Motorcraft Engine Shampoo and Degreaser (ZC-20) on all parts
that require cleaning and pressure rinse clean.
•Cover the highlighted areas to prevent water damage when cleaning
the engine.
Cleaning
138

INSTRUMENT PANEL AND CLUSTER LENS
Clean the instrument panel with a damp cloth, then dry with a dry cloth.
•Avoid cleaners or polish that increase the gloss of the upper portion of
the instrument panel. The dull finish in this area helps protect the
driver from undesirable windshield reflection.
Do not use chemical solvents or strong detergents when cleaning
the steering wheel or instrument panel to avoid contamination of
the air bag system.
•Be certain to wash or wipe your hands clean if you have been in
contact with certain products such as insect repellent and suntan
lotion in order to avoid possible damage to the painted surfaces.
WOOD-TONE TRIM
•Clean the area with a damp cloth, then dry by wiping with a dry, soft,
clean cloth.
•Do not use household or glass cleaners as these may damage the
finish.
INTERIOR
For fabric, carpets, cloth seats, safety belts and seats equipped with side
air bags:
•Remove dust and loose dirt with a vacuum cleaner.
•Remove light stains and soil with Ford Extra Strength Upholstery
Cleaner (E8AZ-19523–AA).
•If grease or tar is present on the material, spot-clean the area first
with Motorcraft Spot and Stain Remover (ZC-14).
•Never saturate the seat covers with cleaning solution.
•Do not use household cleaning products or glass cleaners, which can
stain and discolor the fabric and affect the flame retardant abilities of
the seat materials.
Do not use cleaning solvents, bleach or dye on the vehicle’s
safety belts, as these actions may weaken the belt webbing.
Cleaning
140

SAE 5W-30 engine oil recommendation
Use only oils“Certified For Gasoline
Engines”by the American
Petroleum Institute (API). Use
Motorcraft (Part: XO-5W30–QSP
U.S.) or an equivalent oil meeting
Ford Motor Company specification
WSS-M2C205–A. It is also
recommended that you use the
appropriate Motorcraft oil filter or
an equivalent filter meeting the
Ford Motor Company specification for your engine.
Change your engine oil and filter according to theScheduled
Maintenance Guide.
BATTERY
Your vehicle has a Motorcraft
maintenance-free battery that
normally does not require additional
water.
Check the battery electrolyte level
under severe usage. Refer to the
Scheduled Maintenance Guide.
If the level is low, add plain tap
water. If possible, use distilled
water. If the battery needs water
often, have the charging system checked.
Note:The electrolyte level in each cell should be at the“level indicator.”
Do not overfill the battery cells.
Keep the top of the battery clean and dry. Also, make certain the battery
cables are always tightly fastened to the terminals. If your battery has a
cover/shield, make sure it is reinstalled after cleaning or battery
replacement.
Batteries normally produce explosive gases which can cause
personal injury. Do not allow flames, sparks or lighted substances
to come near the battery. When working near the battery, always shield
your face and protect your eyes. Always provide proper ventilation.
Maintenance and Specifications
147

The following signs could indicate a problem with your emission control
system:
•Fluid leaks
•Strange odors
•Smoke
•Loss of engine power
•Illumination of the charging system, temperature, or“Check Engine”
light in the instrument panel.
Exhaust leaks may result in harmful and potentially lethal fumes
entering the passenger compartment.
It is unlawful to intentionally remove an emission control device or
prevent it from working. Information about your vehicle’s emission
system is on the Vehicle Emission Control Information decal located on
or near the engine.
READINESS FOR INSPECTION/MAINTENANCE (I/M) TESTING
It may be a legal requirement in your area to pass an I/M test of the
on-board diagnostics system. If the system or battery has just been
serviced, the on-board diagnostic system is reset to a“not ready for I/M
test”condition. To ready the system, allow the vehicle to sit for at least
eight hours without starting. Then, start the engine and complete the
following driving cycle:
1. Drive on an expressway or highway for at least 10 minutes.
2. Drive in stop-and-go traffic for at least 20 minutes with a minimum of
four idle periods.
The engine must warm up to its normal operating temperature. Once
started, do not turn off the engine until the above drive cycle is
complete.
Note:If your“Check Engine”light is on, your vehicle may not pass an
I/M test.
Maintenance and Specifications
157

FORD ACCESSORIES FOR YOUR VEHICLE
A wide selection of genuine Ford accessories are available for your
vehicle through your local authorized Ford, Lincoln Mercury or Ford of
Canada dealer. These quality accessories have been specifically
engineered to fulfill your automotive needs; they are custom designed to
complement the style and aerodynamic appearance of your vehicle. In
addition, each accessory is made from high quality materials and meets
or exceeds Ford’s rigorous engineering and safety specifications. Ford
Motor Company will repair or replace any properly dealer-installed Ford
accessory found to be defective in factory-supplied materials or
workmanship during the warranty period, as well as any component
damaged by the defective accessory. The accessory will be warranted for
whichever provides you the greatest benefit:
•12 months or 20 000 km (12 000 miles) (whichever occurs first), or
•the remainder of your new vehicle limited warranty.
This means that genuine Ford accessories purchased along with your
new vehicle and installed by the dealer are covered for the full length of
your New Vehicle’s Limited Warranty—3 years or 60 000 km (36 000
miles) (whichever occurs first). Contact your dealer for details and a
copy of the warranty.
Not all accessories are available for all models.
Vehicle Security
Air bag anti-theft locks
Automatic headlamp system
Daytime running lights
Cargo shade
First aid kit
Fog lamps
Highway safety kits
Locking gas cap
Non-decorative wheel locks
Vehicle security systems
Accessories
175

A
Air bag supplemental restraint
system ..............................70–71, 74
and child safety seats ..............72
description ..........................71, 74
disposal ......................................77
driver air bag ......................73, 75
indicator light .....................74, 76
operation .............................73, 75
passenger air bag ...............73, 75
side air bag ................................74
Air cleaner filter .......................167
Anti-lock brake system
(see Brakes) ..........................90–91
Audio system (see Radio) ...14, 18
Automatic transmission
driving an automatic
overdrive ...................................94
fluid, refill capacities ..............167
fluid, specification ..................172
Auxiliary power point .................35
Axle
lubricant specifications...170, 172
refill capacities ........................167
traction lok ................................92
B
Battery
replacement, specifications ...167
BeltMinder ...................................66
Brakes ..........................................90
anti-lock ...............................90–91
anti-lock brake system (ABS)
warning light .............................90
fluid, refill capacities ..............167
fluid, specifications .........170, 172
lubricant specifications...170, 172
parking ......................................91shift interlock ............................93
C
Capacities for refilling fluids ....167
Cargo area shade ..................44–45
Cassette tape player ...................18
CD-single premium .....................14
Certification Label ....................174
Child safety restraints ................77
child safety belts ......................77
Child safety seats ........................80
attaching with tether straps ....84
in front seat ..............................81
in rear seat ................................81
Cleaning your vehicle
engine compartment ..............138
instrument panel ....................140
interior .....................................140
plastic parts ............................139
washing ....................................137
waxing .....................................137
wheels ......................................138
wiper blades ............................139
woodtone trim ........................140
Clutch
operation while driving ............96
recommended shift speeds ......96
Compass/temperature display ...42
Console ........................................34
floor ...........................................34
overhead ....................................34
rear ............................................36
Controls
power seat .................................56
Coolant
refill capacities ........................167
specifications ..................170, 172
Index
178