Work FlowNBBT0024
SBT842
CUSTOMER INTERVIEWNBBT0024S01Interview the customer, if possible, to determine the conditions that exist when the noise occurs. Use the
Diagnostic Worksheet during the interview to document the facts and conditions when the noise occurs and
any customer's comments; refer to BT-8. This information is necessary to duplicate the conditions that exist
when the noise occurs.
IThe customer may not be able to provide a detailed description or the location of the noise. Attempt to
obtain all the facts and conditions that exist when the noise occurs (or does not occur).
IIf there is more than one noise in the vehicle, be sure to diagnose and repair the noise that the customer
is concerned about. This can be accomplished by test driving the vehicle with the customer.
IAfter identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteris-
tics are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.
ISqueak Ð (Like tennis shoes on a clean floor)
Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard sur-
faces = higher pitch noise/softer surfaces = lower pitch noises/edge to surface = chirping
ICreak Ð (Like walking on an old wooden floor)
Creak characteristics include firm contact/slow movement/twisting with a rotational movement/pitch depen-
dent on materials/often brought on by activity.
IRattle Ð (Like shaking a baby rattle)
Rattle characteristics include the fast repeated contact/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.
IKnock Ð (Like a knock on a door)
Knock characteristics include hollow sounding/sometimes repeating/often brought on by driver action.
ITick Ð (Like a clock second hand)
Tick characteristics include gentle contacting of light materials/loose components/can be caused by driver
action or road conditions.
IThump Ð (Heavy, muffled knock noise)
Thump characteristics include softer knock/dead sound often brought on by activity.
IBuzz Ð (Like a bumble bee)
Buzz characteristics include high frequency rattle/firm contact.
IOften the degree of acceptable noise level will vary depending upon the person. A noise that you may judge
as acceptable may be very irritating to the customer.
IWeather conditions, especially humidity and temperature, may have a great effect on noise level.
SQUEAK AND RATTLE TROUBLE DIAGNOSES
Work Flow
BT-4
