Page 249 of 317
Owne
r Assistanc e
Customer Relation s
Informatio n ........... . 24 6
U.S . Zon e Offic e Ma p .... . 24 7
Warrant y Coverage s ..... . 24 8
Reportin g Safet y Defect s . . . 24 9
Emission s Control s ...... . 24 9
DO T Unifor m Tir e Qualit y
Gradin g .............. . 25 1
Authorize d Manual s ..... . 25 3
Owne r Assistanc e
Page 250 of 317

Custome
r Relation s Informatio n
You r satisfactio n an d goodwil l ar e
importan t t o you r Hond a deale r
an d t o us , America n Hond a Moto r
Co. , Inc . Hond a dealershi p
personne l ar e traine d
professionals . The y shoul d b e
abl e t o answe r al l you r questions .
I f yo u encounte r a proble m tha t
you r dealershi p doe s no t solv e t o
you r satisfaction , pleas e discus s i t
wit h th e dealership' s
management . Th e Servic e
Manage r o r Genera l Manage r ca n
help . Almos t al l problem s ar e
solve d i n thi s way . I
f yo u ar e dissatisfie d wit h th e
decisio n mad e b y th e dealership' s
management , contac t you r Hond a
Custome r Relation s Zon e Office .
Refe r t o th e U.S . Zon e Offic e ma p
o n th e followin g page . Whe
n yo u cal l o r write , pleas e
giv e u s thi s information :
1 . You r name , addres s an d
telephon e numbe r
2 . Vehicl e Identificatio n Numbe :
(see page 232 )
3 . Th e nam e an d addres s o f th e
deale r wh o service s you r
vehicl e
4 . Dat e o f purchas e
5 . Mileag e o n you r vehicl e
6 . Nam e an d addres s o f th e
deale r wh o sol d yo u th e
vehicl e
7 . A detaile d descriptio n o f th e
proble m
Owne r Assistanc e
Page 251 of 317

U.S
. Zoe e Offic e Ma p
Western Zon e P.O
. Bo x 226 0
Torrance , Californi a
90501-149 0
(310)781-456 5
Northwester n Zon e P.O
. Bo x 2018 6
1243 9 N.E . Airpor t Wa y
Portland , Orego n 9723 0
(503 ) 256-094 3
(als o include s Alask a
an d Hawaii )
Sout h Centra l Zon e 452
9 Roya l Lan e
Irving , Texa s 7506 3
(972 ) 929-548 1
Centra l Zon e
10 1 Sout h Stanfiel d Roa d
Troy , Ohi o 4537 3
(937 ) 332-625 0
Mid-Atlanti
c Zon e 90
2 Win d Rive r Ln. , Suit e 20 0
Gaithcrsburg , Marylan d 2087 8
(301)990-202 0
Southeaster n Zon e 150
0 Morriso n Parkwa y
P.O . Bo x 160 6
Alpharetta , Georgi a 30009-160 6
(770 ) 442-204 5
Nort h Centra l Zon e
60 1 Campu s Drive , Suit e A- 9
Arlingto n Heights , Illinoi s 6000 4
(847 ) 870-560 0
Ne w Englan d Zon e
55 5 Ol d Count y Roa d
Windso r Locks , Connecticu t 0609 6
(860)623-331 0
Se e Zon e 5 for : NY C Metr o are a
an d Fairfiel d County , C T are a
Northeaster n Zon e 11
5 Gaithc r Driv e
Ml . Laurel , Ne w Jerse y OS05 4
(856 ) 235-553 3
Includes : NY C Metr o are a an d
Fairfiel d County , C T are a Wes
t Centra l Zon e
160 0 Sout h Abilen e Street , Suit e D
Aurora , Colorad o 8001 2
(303 ) 696-393 5
Puert o Ric o an d U.S . V.I .
Bell a Internationa l
P.O.Bo x 19081 6
Sa n Juan , P R 00919-081 6
(787)250-431 8
Th e abov e addresse s an d telephon e number s ar e subjec t t o change . I f yo u canno t reac h you r Zon e office , as k
you r Hond a deale r fo r th e curren t information .
Owner Assistanc e
Page 252 of 317

You
r ne w Hond a is covere d b y
thes e warranties :
New Vehicle Limited Warranty —
Cover s your ne w vehicle , excep t
fo r th e battery , emission s contro l
system s an d accessories , agains t
defect s i n material s an d
workmanship .
Emission Control Systems
Defects Warranty and Emissions
Performance Warranty — Thes e
tw o warrantie s cove r you r
vehicle' s emissio n contro l
systems . Time , mileage , an d
coverag e ar e conditional . Pleas e
rea d th e warrant y manua l fo r
exac t information .
Original Equipment Battery
Limited Warranty — Thi s
warrant y give s u p to 100 % credi t
towar d a replacemen t battery .
Seat
Belt Limited Warranty —
A sea t bel t tha t fail s t o functio n
properl y i s covere d fo r th e usefu l
lif e o f th e vehicle .
Rust Perforation Limited
Warranty - Al l exterio r bod y
panel s ar e covere d fo r rust-throug h
fro m th e insid e fo r th e specifie d
tim e perio d wit h n o mileag e limit .
Accessory Limited Warranty —
Genuin e Hond a Accessorie s ar e
covere d unde r thi s warranty . Tim e
an d mileag e limit s depen d o n th e
typ e o f accessor y an d othe r
factors . Pleas e rea d you r warrant y
manua l fo r details .
Replacement Parts Limited
Warranty — Cover s al l Genuin e
Hond a replacemen t part s agains t
defect s i n material s an d
workmanship .
Replacement
Battery Limited
Warranty — Provide s prorate d
coverag e fo r a replacemen t
batter y purchase d fro m a Hond a
dealer .
Replacement Muffler Lifetime
Limited Warranty — Provide s
coverag e fo r a s lon g a s th e
purchase r o f th e muffle r own s
th e vehicle .
Restriction s an d exclusion s appl y
t o al l thes e warranties . Pleas e rea d
th e 200 1 Hond a Warrant y bookle t
tha t cam e wit h you r vehicl e fo r
precis e informatio n o n warrant y
coverages . You r Honda' s origina l
tire s ar e covere d b y thei r
manufacturer . Tir e warrant y
informatio n is i n a separat e
booklet .
Owne r Assistanc e
Warrant
y Coverage s
Page 253 of 317

I
f yo u believ e tha t you r vehicl e
ha s a defec t whic h coul d caus e a
cras h o r coul d caus e injur y o r
death , yo u shoul d immediatel y
infor m th e Nationa l Highwa y
Traffi c Safet y Administratio n
(NHTSA ) i n additio n t o notifyin g
America n Hond a Moto r Co. , Inc .
I f NHTS A receive s simila r
complaints , i t ma y ope n a n
investigation , an d i f i t find s tha t a
safet y defec t exist s i n a grou p o f
vehicles , i t ma y orde r a recal l an d
remed y campaign . However ,
NHTS A canno t becom e involve d
i n individua l problem s betwee n
you , you r dealer , o r America n
Hond a Moto r Co. , Inc . T
o contac t NHTSA , yo u ma y
eithe r cal l th e Aut o Safet y Hotlin e
tol l fre e a t 1-800-424-939 3 (o r
202-366-012 3 i n th e Washington ,
D.C . area ) o r writ e to :
NHTS A
U.S . Departmen t o f Transportatio n
Washington , D.C . 2059 0
Yo u ca n als o obtai n othe r
informatio n abou t moto r vehicl e
safet y fro m th e Hotline . Th
e burnin g o f gasolin e i n you r
vehicle' s engin e produce s severa l
by-products . Som e o f thes e ar e
carbo n monoxid e (CO) , oxide s o f
nitroge n (NOx) , an d hydrocarbon s
(HC) . Gasolin e evaporatin g fro m
th e tan k als o produce s
hydrocarbons . Controllin g th e
productio n o f NOx , CO , an d H C is
importan t t o th e environment .
Unde r certai n condition s o f
sunligh t an d climate , NO x and HC
reac t t o for m photochemica l
"smog. " Carbo n monoxid e doe s
no t contribut e t o smo g creation ,
bu t i t i s a poisonou s gas .
Th e Clea n Ai r Ac t
Th e Unite d State s Clea n Ai r Ac t
set s standard s fo r automobil e
emissions . I t als o require s tha t
automobil e manufacturer s explai n
t o owner s ho w thei r emission s
control s wor k an d wha t t o d o t o
Owne r Assistanc e
Reportin
g Safet y Defect s
Emissions Control s
Page 254 of 317

maintai
n them . Thi s sectio n
summarize s ho w th e emission s
control s work . Schedule d
maintenanc e is o n pag e 204 .
Crankcas e Emission s
Contro l Syste m
You r vehicl e ha s a Positiv e
Crankcas e Ventilatio n System .
Thi s keep s gasse s tha t buil d u p in
th e engine' s Crankcas e fro m goin g
int o th e atmosphere . Th e Positiv e
Crankcas e Ventilatio n valv e route s
the m fro m th e crankcas e bac k t o
th e intak e manifold . The y ar e the n
draw n int o th e engin e an d burned .
Evaporativ e Emission s
Contro l Syste m
A s gasolin e evaporate s i n th e fue l
tank , a n evaporativ e emissio n
contro l caniste r fille d wit h
charcoa l adsorb s th e vapor . I t i s
store d in thi s caniste r whil e th e engin
e i s off . Afte r th e engin e is
starte d an d warme d up , th e vapo r
i s draw n int o th e engin e an d
burne d durin g driving .
Onboar d Refuelin g Vapo r
Recover y
Th e Onboar d Refuelin g Vapo r
Recover y (ORVR ) syste m capture s
th e fue l vapor s durin g refueling .
Th e vapor s ar e adsorbe d in a
caniste r fille d wit h activate d
carbon . Whil e driving , th e fue l
vapor s ar e draw n int o th e engin e
an d burne d off .
Exhaus t Emission s Control s
Th e exhaus t emissio n control s
includ e fou r systems : Fue l
Injection , Ignitio n Timin g Control ,
Exhaus t Ga s Recirculation , an d
Three-Wa y Catalyti c Converter .
Thes e fou r system s wor k togethe r
t o contro l th e engine' s combustio nan
d minimiz e th e amoun t o f HC ,
CO , an d NO x tha t come s ou t th e
tailpipe . Th e exhaus t emissio n
contro l system s ar e separat e fro m
th e crankcase and evaporativ e
emissio n contro l systems .
Fuel Injection System
Th e Fue l Injectio n Syste m use s
sequentia l multipor t fue l injection .
I t ha s thre e subsystems : Ai r
Intake , Engin e Control , an d Fue l
Control . Th e Engin e Contro l
Modul e (ECM ) use s variou s
sensor s t o determin e ho w muc h
ai r i s goin g int o th e engine . I t the n
control s ho w muc h fue l t o injec t
unde r al l operatin g conditions .
Ignition Timing Control System
Thi s syste m constantl y adjust s th e
ignitio n timing , reducin g th e amoun t
o f HC , C O an d NO x produced .
Owne r Assistanc e
Page 255 of 317

Exhaust
Gas Recirculation (EGR)
System
Th e Exhaus t Ga s Recirculatio n
(EGR ) syste m take s som e o f th e
exhaus t ga s an d route s i t bac k int o
th e intak e manifold . Addin g
exhaus t ga s t o th e air/fue l mixtur e
reduce s th e amoun t o f NO x
produce d whe n th e fue l i s burned .
Three-Way Catalytic Converter
Th e Three-Wa y Catalyti c
Converte r i s i n th e exhaus t
system . Throug h chemica l
reactions , i t convert s HC , CO , an d
NO x i n th e engine' s exhaus t t o
carbo n dioxid e (CO 2), dinitroge n
(N 2), an d wate r vapor . Replacemen
t Part s
Th e emission s contro l system s ar e
designe d an d certifie d t o wor k
togethe r i n reducin g emission s t o
level s tha t compl y wit h th e Clea n
Ai r Act . T o mak e sur e th e
emission s remai n low , yo u shoul d
us e onl y ne w Genuin e Hond a
replacemen t part s o r thei r
equivalen t fo r repairs . Usin g
lowe r qualit y part s ma y increas e
th e emission s fro m you r vehicle .
Th e emission s contro l system s ar e
covere d b y warrantie s separat e
fro m th e res t o f you r vehicle .
Rea d you r warrant y manua l fo r
mor e information . Th
e tire s o n you r vehicl e mee t al l
U.S . Federa l Safet y
Requirements . Al l tire s ar e als o
grade d fo r treadwear , traction , an d
temperatur e performanc e
accordin g to Departmen t o f
Transportatio n (DOT ) standards .
Th e followin g explain s thes e
gradings .
Unifor m Tir e Qualit y
Gradin g
Qualit y grade s ca n b e foun d
wher e applicabl e o n th e tir e
sidewal l betwee n th e trea d
shoulde r an d th e maximu m
sectio n width . Fo r example :
Treadwea r 20 0
Tractio n A A
Temperatur e A
Al l passenge r ca r tire s mus t
confor m to Federa l Safet y
Requirement s in additio n to thes e
grades .
Owne r Assistanc e
DO
T Tir e
Qualit y Gradin g
Page 256 of 317

Treadwea
r
Th e treadwea r grad e is a
comparativ e ratin g base d o n th e
wea r rat e o f th e tir e whe n teste d
unde r controlle d condition s o n a
specifie d governmen t tes t course .
Fo r example , a tir e grade d 15 0
woul d wea r one-and-a-hal f
(1-1/2 ) time s a s wel l o n th e
governmen t cours e a s a tir e
grade d 100 . Th e relativ e
performanc e o f tire s depend s
upo n th e actua l condition s o f thei r
use , however , an d ma y depar t
significantl y fro m th e nor m du e t o
variatio n in drivin g habits , servic e
practice s an d difference s i n roa d
characteristic s an d climate .
Tractio n - AA , A , B , C
Th e tractio n grade s fro m highes t
t o lowes t ar e AA , A , B , an d C .
Thos e grade s represen t th e tire' s
abilit
y t o sto p o n we t pavemen t a s
measure d unde r controlle d
condition s o n specifie d
governmen t tes t surface s o f
asphal t an d concrete . A tir e
marke d C ma y hav e poo r tractio n
performance .
Warning : Th e tractio n grad e
assigne d to thi s tir e is base d o n
straight-ahea d brakin g tractio n
tests , and does no t includ e
acceleration , cornering ,
hydroplaning , o r pea k tractio n
characteristics .
Temperatur e - A , B , C
Th e temperatur e grade s ar e A (th e
highest) , B an d C , representin g
th e tire' s resistanc e t o th e
generatio n o f hea t an d it s abilit y
t o dissipat e hea t whe n teste d
unde r controlle d condition s o n a specifie
d indoo r laborator y tes t
wheel . Sustaine d hig h temperatur e
ca n caus e th e materia l o f th e tir e
t o degenerat e an d reduc e tir e lif e
an d excessiv e temperatur e ca n
lea d t o sudde n tir e failure . Th e
grad e C correspond s t o a leve l o f
performanc e whic h al l vehicl e
tire s mus t mee t unde r th e Federa l
Moto r Vehicl e Safet y Standar d
No . 109 . Grade s B an d A
represen t highe r level s o f
performanc e o n th e laborator y tes t
whee l tha n th e minimu m require d
b y law .
Warning : Th e temperatur e grad e
fo r thi s tir e i s establishe d fo r a tir e
tha t i s properl y inflate d an d no t
overloaded . Excessiv e speed ,
underinflation , o r excessiv e
loadin g eithe r separatel y o r i n
combination , ca n caus e hea t
build-u p an d possibl e tir e failure .
Owne r Assistanc e