2001 FORD EXPEDITION ECU

You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086–5120
1–800–428–3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
Customer assistance
262

Ford Multi-Purpose Cleaner*
Motorcraft Car Wash Concentrate
Motorcraft Carlite Glass Cleaner
Ford Spot and Stain Remover*
Ford Super Premium Tire and Trim Dressing
Ford Triple Clean
Ford Ultra-Clear Spray Glass Cleaner (not available in Canada)
* May be sold with the Motorcraft name
FORD ACCESSORIES FOR YOUR VEHICLE
A wide selection of Ford accessories are available for your vehicle
through your local authorized Ford, Lincoln Mercury or Ford of Canada
dealer. These quality accessories have been specifically engineered to
fulfill your automotive needs; they are custom designed to complement
the style and aerodynamic appearance of your vehicle. In addition, each
accessory is made from high quality materials and meets or exceeds
Ford’s rigid engineering and safety specifications. Ford accessories are
warranted for up to 12 months or 20 000 km (12 000 miles) on all cars
and light trucks and 12 months with unlimited distance on medium duty
trucks unless the accessory is installed on a new vehicle, then the
warranty becomes the balance of the new vehicle’s warranty or the
accessories warranty, whichever is greater. See your dealer for complete
warranty information and availability.
Not all accessories are available for all models.
Vehicle Security
Styled wheel protector locks
Vehicle security systems
Comfort and convenience
Battery warmer
Cabin air filter
Cargo nets
Cargo organizers
Cargo storage box
Cargo trays
Customer assistance
265

Protection and appearance equipment
Air bag anti-theft locks
Cargo liners, interior
Carpet floor mats
Door edge guards
Fender flares
Flat splash guards
Front end covers (full and sport)
Hood deflectors
Inside mirror with compass display
Inside mirror with compass and temperature display
Leather steering wheel
Locking gas cap
Molded splash guards
Molded vinyl floor mats
Moonroof deflector
Outside signal mirror (requires power mirrors)
Rear air deflectors
Side window air deflectors
Spare tire lock
Truck cover
Underbody security lighting
Carpeted floor mats
Wheels
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
compliance certification label). Consult your dealer for specific weight
information.
Customer assistance
267

IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle’s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 29 000 km (18 000 miles), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
Customer assistance
269

Power distribution box (see
Fuses) ........................................185
Power door locks ................89, 101
Power steering ..................155–156
fluid, checking and adding ....214
fluid, refill capacity ................248
fluid, specifications .........251, 254
Preparing to drive your vehicle 158
R
Radio ............................................27
Rear window defroster ...............23
Relays ................................181, 188
Remote entry system ...........96–97
illuminated entry ......................99
locking/unlocking doors .....96–97
panic alarm ...............................97
replacement/additional
transmitters ...............................98
replacing the batteries .............97
Reverse sensing system .............24
Roof rack ...................................177
S
Safety belts (see Safety
restraints) ...................15, 116–117,
119–120, 123
Safety defects, reporting ..........270
Safety restraints ...............116–117,
119–121, 123
belt minder .............................124
cleaning the safety belts .......127,
247
extension assembly ................123
for adults .................117, 119–120
for children .............................137lap belt ....................................122
warning light and
chime ...................12, 15, 123–124
Safety seats for children ..........138
Seat belts (see Safety
restraints) ..................................116
Seats ..........................................104
child safety seats ....................138
cleaning ...................................247
memory seat ...................100, 108
SecuriLock passive anti-theft
system ....................................93, 95
Servicing your vehicle ..............201
Snowplowing .................................5
Spark plugs,
specifications .....................248, 254
Special notice ................................5
ambulance conversions ..............5
utility-type vehicles ....................5
Specification chart,
lubricants ...........................251, 254
Speed control ..............................69
Speedometer ...............................17
Starting your vehicle ........147–149
jump starting ..........................194
Steering
speed sensitive .......................156
Steering wheel
tilting .........................................73
T
Tachometer .................................18
Tires ...........................188, 223–224
changing ..................188–189, 191
checking the pressure ............224
Index
276