2000 SAAB 9-5 Owners Manual

217 Maintenance and owner assistance
Maintenance and
owner assistanceMaintenance schedule..... 218
Owner assistance ............ 219
Reporting Safety Defects
(U.S.A.) ............................ 220
Reporting Safety Defects
to the Canadian
government .................... 220
Saab Original Service
Program M2000 USA,
Canada, 9-5 Models) ...... 221
IB1131
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218 Maintenance and owner assistanceMaintenance scheduleThe Maintenance Schedule prescribes a
service program to the purchaser/operator
of a Saab that is reasonable and necessary
to ensure the proper emission control sys-
tems function, safety and reliability of the
Saab automobile in normal use. Additional
maintenance is recommended for specific
components when the car is operated under
certain severe conditions. Proper mainte-
nance is always good advice!
Authorized Saab dealers are equipped and
trained to meet your Saab’s service needs.
They regularly receive up-to-date Saab ser-
vice manuals and parts and technical ser-
vice bulletins from Saab and are able,
through their franchise agreement, to attend
Saab service schools, obtain Saab special
tools and technical assistance and pur-
chase original equipment service and
replacement parts.
Today’s complex automobiles should only
be entrusted to the most knowledgeable
service professionals. A Saab dealer is your
best choice.
Service intervalsThe maintenance schedule is comprised of
a "First Service" at 1,000 miles (1,600 km),
followed by services at every 10,000 miles
(16,000 km) thereafter (10,000, 20,000,
30,000 miles/ 16,000, 32,000, 48,000 km,
etc.).
Engine oil and filter changesChanging the engine oil and filter is required
at every service point. Use only a Saab
approved long-life oil filter and engine oils
meeting the SAE viscosity ratings and API
service classifications stated in the Specifi-
cation section of this Owner’s Manual. The
use of extra additives in the oil is not neces-
sary and is not recommended, and may be
harmful to turbochargers.
More frequent oil changes are recom-
mended if your vehicle is operated under
the following conditions:
 Extensive idling
 Stop-and-go driving
 Driving in cold climates over repeated
short trips without sufficient engine
warm-up, see page 172.
If your driving habits match this description,
have the engine oil and filter changed in-
between normal services at 5,000 mile
(8,000 km) intervals. The Warranties and
Service Record Booklet has provisions to
record extra oil changes.
NOTEThe "First Service" will be done by your
Saab dealer at no charge and should be
done as close as possible to the sched-
uled mileage (1,000 miles/1,600 km).
The engine oil and filter must be changed
at this service.
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219 Maintenance and owner assistance
Service record retentionService instruction coupons and record
stubs are provided in the Saab Warranties
and Service Record Booklet which accom-
panies this Owner’s Manual. The coupons
are arranged in the order that normal ser-
vice should be performed. The edge of each
coupon is shaded to correspond to the type
of service point:
 Striped - "First Service"
 Blue - Oil change/inspection service
 Black - Major service
Note that in Canada a combined service
and warranty book is used, but not service
coupons.
When scheduled services are performed,
your dealer will tear out the applicable
coupon and use it to check off the opera-
tions performed and enter it into the service
file at the dealership. The servicing dealer’s
stamp, along with the date and mileage at
which the service was done, should be
entered on the corresponding stub which
remains in your booklet. The booklet is your
permanent record of the services per-
formed. It also includes a log sheet for
unscheduled repairs.
It is advisable to retain receipts and, if pos-
sible, copies of shop work orders for all ser-
vice and repair work, wherever performed.
Service costsDealer pricing practices and labor for ser-
vice work vary. Saab’s recommended ser-
vice times for each service point do not
include the labor required to replace wear
items, such as wiper blades, brake pads or
tires. Nor is labor to perform other service or
repairs found to be necessary as a result of
the inspections included in these times.
Additional labor and parts will be charged
for such work when necessary, except as
covered under an applicable Saab warranty
or any optional extended service contract.
Transmission fluid changes or suspension
alignment, when necessary, are also addi-
tional.
Dealer charges for general shop material,
regulated hazardous waste removal, recy-
cling expenses or other operation costs may
also be applied to service and repair
invoices and are apt to vary by dealer and
locality.
Owner assistanceWarranties and service problem
assistanceFor complete information about all applica-
ble warranties, including the New Car War-
ranty, Perforation Warranty, Vehicle Emis-
sion Warranty and Emission Perforation
Warranty, consult the Warranties and Ser-
vice Record Booklet which accompanies
this Owner’s Manual. It also contains owner
assistance information including Saab
Roadside Assistance. If the booklet is lost or
misplaced, a new one may be ordered
through a Saab dealer or by contacting
Saab.
In the U.S. there is a national Customer
Assistance Center at Saab Cars USA, Inc.
The toll-free number to call from all 50 states
is 1-800-955-9007.
In Canada, please call the Saab Customer
Assistance Centre at 1-800-263-1999.
A list of authorized Saab sales and service
dealers is available for those planning to
travel in the United States and Canada.
Canadian or U.S. travelers may call the
Customer Assistance Center in the country
in which they are traveling.
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220 Maintenance and owner assistanceChange of Address Notification
(U.S.)Two change of address cards are provided
at the end of the Warranties and Service
Record Booklet. Knowing your current
address allows Saab to contact you in the
event of a recall or service campaign.
Please help us keep our records up to date
for your own peace of mind.Service informationFactory Service Manuals for the Saab 9-3
and 9-5 car lines can be ordered through the
dealer. These are comprehensive manuals
comprised of several sections in multiple
ring-type binders, geared to use by profes-
sional technicians.
Sections may be ordered individually. Con-
sult your Saab dealer for prices and for a list-
ing of available sections for your model.
Reporting Safety
Defects (U.S.A.)If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to noti-
fying Saab Cars USA, Inc.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds that
a safety defect exists in a group of vehicles,
it may order a recall and remedy campaign.
However, NHTSA cannot become involved
in individual problems between you, your
dealer, or Saab Cars USA, Inc.
To contact NHTSA, you may either call the
Auto Safety Hotline toll-free at 1-800-424-
9393 (or 202/366-0123 in Washington D.C.
area) or write to: NHTSA, U.S. Department
of Transportation, Washington, D.C. 20590.
You can also obtain other information about
motor vehicle safety from the Hotline.
Reporting Safety
Defects to the Canadian
governmentIf you live in Canada, and believe that your
vehicle has a safety defect, you should
immediately notify Transport Canada, in
addition to notifying General Motors of
Canada Limited.
You may write to Transport Canada at Box
8880, Ottawa, Ontario, K1G 3J2.
In addition to notifying Transport Canada in
a situation like this, we certainly hope you
will notify us. In Canada, please call our
Saab Customer Assistance Centre at
1-800-263- 1999.
Or write:
General Motors of Canada Limited
Customer Assistance Centre,
1908 Colonel Sam Drive,
Oshawa, Ontario, L1H 8P7.
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221 Maintenance and owner assistance
Saab Original Service Program M2000 USA, Canada, 9-5 Models)* These are the minimum required Emission Control System maintenance steps. Saab urges that all recommended maintenance procedures be performed
according to this program.
(a.) Engine oil and filter should be changed at least once a year. Intermediate oil and filter changes (halfway between indicated intervals) suggested for
cars primarily used for driving in dense city traffic or for repeated short trip operation without sufficient warm up.
*** Camshaft drive belt replacements (V6) prior to 100,000 miles will be performed at no charge by an authorized U.S. or Canadian Saab dealer.
** Service intervals:
Refer to the Warranties & Service Record Book for service intervals beyond 100,000 miles (160,000 km).Service Intervals **
Miles = U.S. Cars
Kilometers = Canadian Cars
1,000
(1,600 km)
10,000
(16,000 km)
20,000
(32,000 km)
30,000
(48,000 km)
40,000
(64,000 km)
50,000
(80,000 km)
60,000
(96,000 km)
70,000
(112,000 km)
80,000
(128,000 km)
90,000
(144,000 km)
100,000
(160,000 km)
Service #
1234567891011
Engine and engine compartment
E Engine oil and filter (a.)!!!!!!!!!!!
R Engine coolant freezing point and level""" "" "" "
R Engine coolant flush and replace (max. 3-year intervals)!!!
R Engine coolant system, hoses and cap" """""""""
R Drive belt, condition""""" ! """"
R Camshaft drive belt (V6) ***!
E Spark plugs!
*
!*
!*
Application/type of service (col. 1) Service Procedure
E = emission service"= Check - top up, adjust or replace if necessary
R = regular maintenance!= Replace
#= Lubricate
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222 Maintenance and owner assistance* These are the minimum required Emission Control System maintenance steps. Saab urges that all recommended maintenance procedures be performed
according to this program.
(b.) Change automatic transmission fluid at more frequent intervals (20,000; 50,000; 80,000 miles, etc.) if car is driven in dense city traffic where the outside
temperature regularly reach 90°F or higher, or if car is used in a mountainous/high altitude area or for trailer towing.
Service Intervals **
Miles = U.S. Cars
Kilometers = Canadian Cars
1,000
(1,600 km)
10,000
(16,000 km)
20,000
(32,000 km)
30,000
(48,000 km)
40,000
(64,000 km)
50,000
(80,000 km)
60,000
(96,000 km)
70,000
(112,000 km)
80,000
(128,000 km)
90,000
(144,000 km)
100,000
(160,000 km)
Service #
1234567891011
Engine and engine compartment (cont.)
E Evaporative emission system including filler cap, vapor
lines, EVAP canister and canister purge valve"
R Fuel system: leaks and damage""""""""""
E Fuel filter!
E Engine air cleaner element!
*
!*
!*
R Exhaust system and mountings; leaks and condition""""""""""
Electrical
R Battery: state of charge and electrolyte level; clean termi-
nals if necessary"""""""""""
R Head, fog, brake, tail, turn signal, warning lights instru-
ment panel, backup and marker lamps"""""""""""
Transmission
R Automatic transmission fluid change (b.)!!!
R Automatic gearbox oil level"""""""""""
R Manual gearbox oil level"""
R Outer and inner driver joint boots""""""""""
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223 Maintenance and owner assistance
(c.) Check wheel alignment if irregular or premature tire wear is apparent.
Service Intervals **
Miles = U.S. Cars
Kilometers = Canadian Cars
1,000
(1,600 km)
10,000
(16,000 km)
20,000
(32,000 km)
30,000
(48,000 km)
40,000
(64,000 km)
50,000
(80,000 km)
60,000
(96,000 km)
70,000
(112,000 km)
80,000
(128,000 km)
90,000
(144,000 km)
100,000
(160,000 km)
Service #
1234567891011
Chassis
R Ball joint clearance, outer and inner steering joints and
rubber boots""""""""""
R Front suspension, rear axle mountings; retighten"
R Shock absorbers and bushes; tightness and condition"""
R Tire pressure, tread depth and wear (c.)"""""""""""
R Rotate tires, front to rear""""""""""
R Brake pads and discs; wear and condition""""""""""
R Brake lines and hoses"""""""""""
R Brake fluid level and renewal (max. 2-year intervals)""" ! "" ! "" ! "
R Check handbrake function"""""""""""
R Power steering fluid level"""""""""""
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224 Maintenance and owner assistance
Service Intervals **
Miles = U.S. Cars
Kilometers = Canadian Cars
1,000
(1,600 km)
10,000
(16,000 km)
20,000
(32,000 km)
30,000
(48,000 km)
40,000
(64,000 km)
50,000
(80,000 km)
60,000
(96,000 km)
70,000
(112,000 km)
80,000
(128,000 km)
90,000
(144,000 km)
100,000
(160,000 km)
Service #
1234567891011
Chassis (cont.)
RToe-in"""
R Cabin air filter!!!
R Cabin air absorptive filter!
R Door hinges, stops and locks###
R Airbag system, SRS warning lamps, visual inspection"""""""""""
R Safety belts; operation and visual inspection of belt for
tears and fraying"""""""""""
RWipers"""""""""""
R Washer system: check and top-up"""""""""""
R Reset service indicator""""""""""
Customer programming
R Carry out systems programming per customer request"
Road test
R Check performance of drive train, steering and brakes
and verify tire balance.
Check function of instruments and controls, including
horn, windshield wipers, cruise control and climate sys-
tem.
Note any noises or problems for correction."""""""""""
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