212 Maintenance and owner assistanceMaintenance scheduleThe Maintenance Schedule prescribes a
service program to the purchaser/operator
of a Saab that is reasonable and necessary
to ensure the proper emission control sys-
tems function, safety and reliability of the
Saab automobile in normal use. Additional
maintenance is recommended for specific
components when the car is operated under
certain severe conditions. Proper mainte-
nance is always a good practice!
Authorized Saab dealers are equipped and
trained to meet your Saab’s service needs.
They regularly receive up-to-date Saab ser-
vice manuals and parts and technical ser-
vice bulletins from Saab and are able,
through their franchise agreement, to attend
Saab service schools, obtain Saab special
tools and technical assistance and pur-
chase original equipment service and
replacement parts.
Today’s complex automobiles should only
be entrusted to the most knowledgeable
service professionals. A Saab dealer is your
best choice.
Service intervalsThe maintenance schedule is comprised of
a "First Service" at 1,000 miles (1,600 km),
followed by services at every 10,000 miles
(16,000 km) thereafter (20,000,
30,000 miles/32,000, 48,000 km etc.).
Engine oil and filter changesChanging the engine oil and filter is required
at every service point. Use only a Saab
approved long-life oil filter and engine oils
meeting the SAE viscosity ratings and API
service classifications stated in the “Techni-
cal data” section of this Owner’s Manual.
The use of extra additives in the oil is not
necessary and is not recommended, and
may be harmful to turbochargers.
More frequent oil changes are recom-
mended if your vehicle is operated under
any of the following conditions:
Most trips are less than 5-10 miles (8-16
km). This is particularly important when
outside temperatures are below freezing.
Most trips include extensive idling (fre-
quent stop-and-go traffic).
Most trips are through dusty areas (such
as construction zones).
If the vehicle is used for delivery service,
police, taxi or other commercial applica-
tions.
If your driving habits match this description,
have the engine oil and filter changed in-
between normal services at 5,000 mile
(8,000 km) intervals. These conditions
cause the engine oil to break down faster.
The Warranties and Service Record Book-
let has provisions to record extra oil
changes.
NOTEThe "First Service" will be done by your
Saab dealer at no charge and should be
done as close as possible to the sched-
uled mileage (1,000 miles/1,600 km).
The engine oil and filter must be changed
at this service.
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213 Maintenance and owner assistance
Service record retentionService instruction coupons and record
stubs are provided in the Saab Warranties
and Service Record Booklet which accom-
panies this Owner’s Manual. The coupons
are arranged in the order that normal ser-
vice should be performed. The edge of each
coupon is shaded to correspond to the type
of service point:
Striped - "First Service".
Blue - Oil change/inspection service.
Black - Major service.
Note that in Canada a combined service
and warranty book is used, but not service
coupons.
When scheduled services are performed,
your dealer will tear out the applicable
coupon and use it to check off the opera-
tions performed and enter it into the service
file at the dealership. The servicing dealer’s
stamp, along with the date and mileage at
which the service was done, should be
entered on the corresponding stub which
remains in your booklet. The booklet is your
permanent record of the services per-
formed. It also includes a log sheet for
unscheduled repairs.
It is advisable to retain receipts and, if pos-
sible, copies of shop work orders for all ser-
vice and repair work, wherever performed.
Service costsDealer pricing practices and labor for ser-
vice work vary. Saab’s recommended ser-
vice times for each service point do not
include the labor required to replace wear
items, such as wiper blades, brake pads or
tires. Nor is labor to perform other service or
repairs found to be necessary as a result of
the inspections included in these times.
Additional labor and parts will be charged
for such work when necessary, except as
covered under an applicable Saab warranty
or any optional extended service contract.
Transmission fluid changes or suspension
alignment, when necessary, are also addi-
tional.
Dealer charges for general shop material,
regulated hazardous waste removal, recy-
cling expenses or other operation costs may
also be applied to service and repair
invoices and are apt to vary by dealer and
location.
Owner assistanceWarranties and service problem
assistanceFor complete information about all applica-
ble warranties, including the New Car War-
ranty, Perforation Warranty, Vehicle Emis-
sion Warranty and Emission Perforation
Warranty, consult the Warranties and Ser-
vice Record Booklet which accompanies
this Owner’s Manual. It also contains owner
assistance information including Saab
Roadside Assistance. If the booklet is lost or
misplaced, a new one may be ordered
through a Saab dealer or by contacting
Saab.
In the U.S. there is a national Customer
Assistance Center at Saab Cars USA, Inc.
The toll-free number to call from all 50 states
is 1-800-955-9007.
In Canada, please call the Saab Customer
Assistance Centre at 1-800-263-1999.
A list of authorized Saab sales and service
dealers is available for those planning to
travel in the United States and Canada.
Canadian or U.S. travelers may call the
Customer Assistance Center in the country
in which they are traveling.
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