2000 GMC ENVOY Owners Manual

7-48
Part D: Recommended Fluids
and Lubricants
NOTE: Fluids and lubricants identified below by name,
part number or specification may be obtained from
your dealer.
USAGE
FLUID/LUBRICANT
Engine OilEngine Oil with the American
Petroleum Institute Certified
For Gasoline Engines starburst
symbol of the proper viscosity. To
determine the preferred viscosity
for your vehicle's engine, see
ªEngine Oilº in the Index.
Engine Coolant50/50 mixture of clean, drinkable
water and use only GM
Goodwrench

DEX-COOL
or
Havoline
DEX-COOL

Coolant. See ªEngine Coolantº
in the Index.
USAGEFLUID/LUBRICANT
Hydraulic Brake
SystemDelco Supreme 11
Brake Fluid
(GM Part No. 12377967 or
equivalent DOT
-3 Brake Fluid).
Windshield
Washer SolventGM Optikleen
Washer Solvent
(GM Part No. 1051515)
or equivalent.
Parking Brake
Cable GuidesChassis Lubricant (GM Part
No. 12377985 or equivalent) or
lubricant meeting requirements
of NLGI # 2, Category LB
or GC
-LB.
Power Steering
SystemGM Power Steering Fluid
(GM Part No. 1052884
- 1 pint,
1050017
- 1 quart, or equivalent).
Automatic
TransmissionDEXRON
-III Automatic
Transmission Fluid.
Key Lock
CylindersMulti-Purpose Lubricant,
Superlube
(GM Part
No. 12346241 or equivalent).
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USAGEFLUID/LUBRICANT
Chassis
LubricationChassis Lubricant (GM Part
No. 12377985 or equivalent) or
lubricant meeting requirements
of NLGI # 2, Category LB
or GC
-LB.
Front AxleSAE 80W-90 Axle Lubricant (GM
Part No. 1052271 or equivalent).
Rear Axle
(Locking
Differential)Axle Lubricant; use only GM
Part No. 1052271. Do not add
friction modifier.
Automatic
Transfer CaseAutomatic Transfer Case Fluid
(GM Part No. 12378396).
Rear Driveline
Center Spline
and Universal
JointsChassis Lubricant (GM Part
No. 12377985 or equivalent) or
lubricant meeting requirements
of NLGI # 2, Category LB
or GC
-LB.
Constant
Velocity
Universal JointChassis Lubricant (GM Part
No. 12377985 or equivalent) or
lubricant meeting requirements
of NLGI # 2, Category LB
or GC
-LB.
USAGEFLUID/LUBRICANT
Hood Latch
Assembly,
Secondary Latch,
Pivots, Spring
Anchor and
Release PawlLubriplate
Lubricant Aerosol
(GM Part No. 12346293 or
equivalent) or lubricant meeting
requirements of NLGI # 2,
Category LB or GC
-LB.
Hood and Door
HingesMulti-Purpose Lubricant,
Superlube
(GM Part
No. 12346241 or equivalent).
Outer Liftgate
Handle Pivot
Points and
HingesMulti-Purpose Lubricant,
Superlube
(GM Part
No. 12346241 or equivalent).
Weatherstrip
ConditioningDielectric Silicone Grease (GM
Part No. 12345579 or equivalent).
Weatherstrip
SqueaksSynthetic Grease with Teflon,
Superlube
(GM Part
No. 12371287 or equivalent).
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7-50
Part E: Maintenance Record
After the scheduled services are performed, record the date, odometer reading and who performed the service in the
boxes provided after the maintenance interval. Any additional information from ªOwner Checks and Servicesº or
ªPeriodic Maintenanceº can be added on the following record pages. Also, you should retain all maintenance receipts.
Your owner information portfolio is a convenient place to store them.
Maintenance Record
DATEODOMETER
READINGSERVICED BYMAINTENANCE PERFORMED
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Maintenance Record
DATEODOMETER
READINGSERVICED BYMAINTENANCE PERFORMED
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7-52
Maintenance Record
DATEODOMETER
READINGSERVICED BYMAINTENANCE PERFORMED
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8-
8-1
Section 8 Customer Assistance Information
Here you will find out how to contact GMC if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.
8
-2 Customer Satisfaction Procedure
8
-4 Customer Assistance for Text Telephone
(TTY) Users
8
-4 Customer Assistance Offices
8
-5 GM Mobility Program for Persons
with Disabilities
8
-6 Roadside Assistance
8
-7 Canadian Roadside Assistance
8
-8 Courtesy Transportation8
-9 Warranty Information
8
-10 Reporting Safety Defects to the United
States Government
8
-10 Reporting Safety Defects to the
Canadian Government
8
-11 Reporting Safety Defects to General Motors
8
-11 Ordering Owner Publications in Canada
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8-2
Customer Satisfaction ProcedureYour satisfaction and goodwill are important to your
dealer and to GMC. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer's sales or service departments.
Sometimes, however, despite the best intentions of
all concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:
STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the
general manager.
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8-3
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot be
resolved by the dealership without further help, contact
the GMC Consumer Relations Manager by calling
1-800-GMC-8782 (1-800-462-8782, Customer Assistance
prompt). In Canada, contact GM of Canada Customer
Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:

Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
at the top left of the instrument panel and visible
through the windshield.)

Dealership name and location

Vehicle delivery date and present mileageWhen contacting GMC, please remember that your
concern will likely be resolved at a dealer's facility. That
is why we suggest you follow Step One first if you have
a concern.
STEP THREE -- Both General Motors and your dealer
are committed to making sure you are completely
satisfied with your new vehicle. However, if you
continue to remain unsatisfied after following the
procedure outlined in Steps One and Two, file with the
GM/BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
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