Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
Customer assistance
216
low fuel warning light ..............10
octane rating ....................182,208
quality ......................................183
running out of fuel .................184
safety information relating to
automotive fuels .....................178
Fuses ...................................133,134
Gas cap (see Fuel cap) ............181
Gas mileage
(see Fuel economy) .................184
Gauges .........................................13
engine coolant
temperature gauge ...................14
fuel gauge ..................................15
odometer ...................................15
speedometer .............................13
tachometer ................................14
trip odometer ............................15
GAWR
(Gross Axle Weight Rating) .....123
definition .................................123
driving with a heavy load ......123
location ....................................123
GVWR (Gross
Vehicle Weight Rating) .............123
calculating ...............................123
definition .................................123
driving with a heavy load ......123
location ....................................123
Hazard flashers .........................131
Head restraints ...........................74
Headlamps ...................................16
aiming ......................................197
autolamp system .......................17
bulb specifications ..................196
daytime running lights .............16
flash to pass ..............................16
high beam ..............................8,16
replacing bulbs .......................190
turning on and off ....................16
warning chime ..........................13
Heating ........................................18heating and
air conditioning system ............18
Hood ..........................................149
Ignition ..................................43,208
Infant seats
(see Safety seats) .....................102
Inspection/
maintenance (I/M) testing .......189
Instrument panel
cleaning ...................................203
cluster ...................................8,203
lighting up
panel and interior .....................17
location of components ..............8
Jump-starting your vehicle ......142
Keyless entry system .................67
autolock .....................................69
keypad .......................................67
locking and unlocking doors ....68
programming entry code .........67
Keys
key in ignition chime ...............13
positions of the ignition ...........43
Lamps
autolamp system .......................17
bulb replacement
specifications chart ................196
cargo lamps ...............................17
daytime running light ...............16
headlamps .................................16
headlamps, flash to pass ..........16
instrument panel, dimming .....17
interior lamps ......................49,50
replacing
bulbs ............189,190,192,193,194
Lane change indicator
(see Turn signal) ........................47
Liftgate ...................................57,61
Lights, warning and indicator ......8
air bag ........................................12
anti-lock brakes (ABS) .....11,114
anti-theft ...................................11
Index
227
