2000 FORD MUSTANG service

²the name of the dealer(s) who sold or serviced
the vehicle
²a brief description of your unresolved concern
²a brief summary of the action taken by the
dealer(s) and Ford Motor Company
²the names (if known) of all the people you
contacted at the dealership(s)
²a description of the action you expect to resolve
your concern
You will receive a letter of explanation if your
application does not qualify for Board review.
Oral presentations
If you would like to make an oral presentation,
indicate YES to question #6 on the application.
While it is your right to make an oral presentation
before the Board, this is not a requirement and the
Board will decide the case whether or not an oral
presentation is made. Oral presentation may be
requested by the Board as well.
Making a decision
Board members review all available information
related to each complaint, including oral
presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any
time by either party.
Every effort is made to decide the case within 40
days of the date that all requested information is
received by the Board. Since the Board generally
meets once a month, it may take longer for the
Board to consider some cases.
After a case is reviewed, the Board mails you a
decision letter and a form on which to accept or
reject the Board's decision. The decisions of the
Board are binding on Ford (and, in some cases, on
the dealer) but not on consumers who are free to
pursue other remedies available to them under state
or federal law.
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203

To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or
write/call to the Board at the following
address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086±5120
1±800±428±3718
You may also contact the North American Customer
Assistance Center at 1-800-392-3673 (Ford), TDD
for the hearing impaired: 1-800-232-5952 or by
writing to the Center at the following address:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
In those cases where you continue to feel that the
efforts by Ford and the dealer to resolve a
factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an
impartial third party mediation/arbitration program
administered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and
relatively speedy alternative to resolve a
disagreement when all other efforts to produce a
settlement have failed. This procedure is without
cost to you and is designed to eliminate the need for
lengthy and expensive legal proceedings.
In the CAMVAP program, impartial third-party
arbitrators conduct hearings at mutually convenient
times and places in an informal environment. These
impartial arbitrators review the positions of the
parties, make decisions and, when appropriate,
render awards to resolve disputes. CAMVAP
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204

decisions are fast, fair, and final; the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and
provinces, except Quebec. For more information,
without charge or obligation, call your CAMVAP
Provincial Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign country,
contact the appropriate foreign embassy or
consulate. These officials can inform you of local
vehicle registration regulations and where to find
unleaded fuel.
If you cannot find unleaded fuel or can only get fuel
with an anti-knock index lower than is
recommended for your vehicle, contact a district or
owner relations/customer assistance office.
The use of leaded fuel in your vehicle without
proper conversion may damage the effectiveness of
your emission control system and may cause engine
knocking or serious engine damage. Ford Motor
Company/Ford of Canada is not responsible for any
damage caused by use of improper fuel.
In the United States, using leaded fuel may also
result in difficulty importing your vehicle back into
the U.S.
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205

If your vehicle must be serviced while you are
traveling or living in Central or South America, the
Caribbean, or the Middle East, contact the nearest
Ford dealership. If the dealership cannot help you,
write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the
nearest Ford dealership. If the dealership employees
cannot help you, they can direct you to the nearest
Ford affiliate office.
If you buy your vehicle in North America and then
relocate outside of the U.S. or Canada, register your
vehicle identification number (VIN) and new address
with Ford Motor Company Worldwide Direct Market
Operations.
FORD CAR CARE PRODUCTS FOR YOUR
VEHICLE
Ford has many quality products available from your
dealer to clean your vehicle and protect its finishes.
These quality products have been specifically
engineered to fulfill your automotive needs; they are
custom designed to complement the style and
appearance of your vehicle. Each product is made
from high quality materials and that meet or exceed
Ford's rigid specifications. For best results, use the
following or products of equivalent quality:
Ford Custom Clearcoat Polish*
Ford Custom Silicone Gloss Polish
Ford Custom Vinyl Protectant* (not available in
Canada)
Motorcraft Vinyl Conditioner (Canada only)
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206

Cleaners, waxes and polishes
Flat splash guards
Front end covers (full and mini)
Lubricants and oils
Molded splash guards
Molded vinyl floor mats
Seat belt extenders
Tonneau covers (mini)
Touch-up paint
Universal floor mats
For maximum vehicle performance, keep the
following information in mind when adding
accessories or equipment to your vehicle:
²When adding accessories, equipment, passengers
and luggage to your vehicle, do not exceed the
total weight capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as indicated on the
Safety compliance certification label). Consult
your dealer for specific weight information.
²The Federal Communications Commission (FCC)
and Canadian Radio Telecommunications
Commission (CRTC) regulate the use of mobile
communications systems - such as two-way
radios, telephones and theft alarms - that are
equipped with radio transmitters. Any such
equipment installed in your vehicle should comply
with FCC or CRTC regulations and should be
installed only by a qualified service technician.
²Mobile communications systems may harm the
operation of your vehicle, particularly if they are
not properly designed for automotive use or are
not properly installed. When operated, such
systems may cause the engine to stumble or stall.
In addition, such systems may be damaged or
their performance may be affected by operating
your vehicle. (Citizens band [CB] transceivers,
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209

garage door openers and other transmitters with
outputs of five watts or less will not ordinarily
affect your vehicle's operation.)
²Ford cannot assume responsibility for any adverse
effects or damage that may result from the use of
such equipment.
ORDERING ADDITIONAL OWNER'S
LITERATURE
To order the publications in this portfolio:
Make checks payable to:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
For a free publication catalog, order toll free:
1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST,
for credit card holders only
Obtaining a French owner's guide
French Owner's Guides can be obtained from your
dealer or by writing to Ford Motor Company of
Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
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Cleaning
your vehicle ............. 184
engine
compartment ......... 187
exterior ........... 185,186
exterior lamps ....... 186
instrument panel .. 188
instrument
panel lens .............. 188
interior ............ 189,190
mirrors ................... 186
plastic parts .......... 186
safety belts ............ 189
washing .................. 184
waxing ................... 185
wheels .................... 186
windows ................ 189
wiper blades .......... 187
woodtone trim ...... 189
Climate control
(see Air conditioning
or Heating) ................ 20
Clock .......................... 34
Clutch
adjusting ................ 142
operation
while driving ......... 106
recommended
shift speeds ........... 107
Console ...................... 47
Controls
power seat ............... 63
Convertible ................ 48
cleaning ................. 187
installation
of the boot .............. 49
lowering the
convertible top ........ 48
raising the
convertible top ........ 51Coolant
checking
and adding ............ 143
low coolant light ..... 12
refill
capacities ........ 150,191
specifications.. 193,194
Cruise control (see
Speed control) .......... 42
Customer
Assistance ................ 116
Ford accessories for
your vehicle .......... 206
Ford Extended
Service Plan .......... 197
Getting assistance
outside the U.S.
and Canada ........... 205
Getting roadside
assistance .............. 116
Getting the service
you need ............... 198
Ordering
additional owner's
literature ............... 210
The Dispute
Settlement
Board ..................... 200
Utilizing the
Mediation/
Arbitration
Program ................. 204
Daytime running
lamps (see Lamps) ... 18
Defrost
rear window ............ 19
Dipstick
automatic
transmission fluid... 153
engine oil ............... 137
Index
213

Doors
lubricant
specifications ........ 193
Driving under special
conditions
through water ....... 115
Emergencies, roadside
jump-starting ........ 128
Emission
control system ......... 175
Engine ...................... 194
check engine/service
engine soon light ...... 9
cleaning ................. 187
coolant ................... 143
idle speed
control ................... 157
lubrication
specifications.. 193,194
refill capacities ...... 191
service points.. 136,137
starting after a
collision ................. 117
Engine block heater... 93
Engine oil ................ 137
checking
and adding ............ 137
dipstick .................. 137
filter,
specifications.. 140,191
recommendations... 140
refill capacities ...... 191
specifications.. 193,194
Exhaust fumes .......... 93
Floor mats ................. 53
Fluid capacities ....... 191
Foglamps ................... 48
Fuel .......................... 165
calculating fuel
economy ................ 171
cap ......................... 168
capacity ................. 191choosing
the right fuel ......... 169
comparisons with
EPA fuel economy
estimates ............... 175
detergent in fuel ... 170
filling your vehicle
with fuel .. 165,168,171
filter,
specifications.. 171,191
fuel pump shut-off
switch .................... 117
gauge ....................... 14
improving fuel
economy ................ 171
low fuel
warning light ........... 11
octane rating .. 169,194
quality .................... 170
running
out of fuel ............. 170
safety information
relating to
automotive fuels ... 165
Fuses ................. 118,119
Gas cap
(see Fuel cap) ......... 168
Gas mileage (see
Fuel economy) ........ 171
Gauges .................. 13,14
battery
voltage gauge .......... 16
engine coolant
temperature
gauge ....................... 14
engine oil
pressure gauge ....... 17
fuel gauge ................ 14
odometer ................. 15
speedometer ........... 15
tachometer .............. 15
trip odometer .......... 16
Index
214