Page 299 of 361
6-50
CAUTION:
Rust or dirt on the wheel, or on the parts to
which it is fastened, can make the wheel nuts
become loose after a time. The wheel could come
off and cause an accident. When you change a
wheel, remove any rust or dirt from the places
where the wheel attaches to the vehicle. In an
emergency, you can use a cloth or paper towel to
do this; but be sure to use a scraper or wire brush
later, if you need to, to get all the rust or dirt off.
CAUTION:
Never use oil or grease on studs or nuts. If you
do, the nuts might come loose. Your wheel could
fall off, causing a serious accident.
CAUTION:
Incorrect wheel nuts or improperly tightened
wheel nuts can cause the wheel to become loose
and even come off. This could lead to an accident.
Be sure to use the correct wheel nuts. If you have
to replace them, be sure to get new GM original
equipment wheel nuts.
NOTICE:
Improperly tightened wheel nuts can lead to
brake pulsation and rotor damage. To avoid
expensive brake repairs, evenly tighten the wheel
nuts in the proper sequence and to the proper
torque specification.
Page 309 of 361
6-60
Cleaning the Outside of Your Vehicle
The paint finish on your vehicle provides beauty, depth
of color, gloss retention and durability.
Washing Your Vehicle
The best way to preserve your vehicle's finish is to
keep it clean by washing it often with lukewarm or
cold water.
Don't wash your vehicle in the direct rays of the sun.
Use a car washing soap. Don't use strong soaps or
chemical detergents. Be sure to rinse the vehicle well,
removing all soap residue completely. You can get
GM
-approved cleaning products from your dealer.
(See ªAppearance Care and Materialsº in the Index.)
Don't use cleaning agents that are petroleum based,
or that contain acid or abrasives. All cleaning agents
should be flushed promptly and not allowed to dry on
the surface, or they could stain. Dry the finish with a
soft, clean chamois or an all
-cotton towel to avoid
surface scratches and water spotting.
High pressure car washes may cause water to enter
your vehicle.
NOTICE:
Conveyor systems on some automatic car washes
may damage your vehicle. They may not have
enough clearance for the undercarriage or for the
wide rear tires.
Check with the manager before using a car wash.
Cleaning Exterior Lamps/Lenses
Use lukewarm or cold water, a soft cloth and a car
washing soap to clean exterior lamps and lenses. Follow
instructions under ªWashing Your Vehicle.º
Finish Care
Occasional waxing or mild polishing of your vehicle by
hand may be necessary to remove residue from the paint
finish. You can get GM
-approved cleaning products
from your dealer. (See ªAppearance Care and Materialsº
in the Index.)
Your vehicle has a ªbasecoat/clearcoatº paint finish.
The clearcoat gives more depth and gloss to the
colored basecoat. Always use waxes and polishes that
are non
-abrasive and made for a basecoat/clearcoat
paint finish.
Page 311 of 361
6-62
Cleaning Aluminum Wheels
Keep your wheels clean using a soft clean cloth with
mild soap and water. Rinse with clean water.
After rinsing thoroughly, dry with a soft clean towel.
A wax may then be applied.
The surface of these wheels is similar to the painted
surface of your vehicle. Don't use strong soaps,
chemicals, abrasive polishes, abrasive cleaners, cleaners
with acid or abrasive cleaning brushes on them because
you could damage the surface. Do not use chrome polish
on aluminum wheels.
Don't take your vehicle through an automatic car wash
that has silicon carbide tire cleaning brushes. These
brushes can also damage the surface of these wheels.
Cleaning Tires
To clean your tires, use a stiff brush with a tire cleaner.
NOTICE:
When applying a tire dressing always take care to
wipe off any overspray or splash from all painted
surfaces on the body or wheels of the vehicle.
Petroleum
-based products may damage the paint
finish and tires.
Finish Damage
Any stone chips, fractures or deep scratches in the finish
should be repaired right away.
Minor chips and scratches can be repaired with touch
-up
materials available from your dealer or other service
outlets. Larger areas of finish damage can be corrected
in your dealer's body and paint shop.
Page 352 of 361
8-5 Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
GMODC - Customer Communication Centre
169-007
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 905-644-4112
Fax: 905-644-4866
Caribbean Numbers
1-800-496-9992 (English) Puerto Rico
1-800-496-9993 (Spanish) Puerto Rico
1-800-751-4135 (English) Dominican Republic
1-800-751-4136 (Spanish) Dominican Republic
1-800-496-9994 U.S. Virgin Islands
1-800-389-0009 Bahamas
1-800-534-0122 Bermuda, Barbados, Antigua & B.V.I.If toll free service is not available in the Caribbean,
call Puerto Rico 1-787-763-1315.
GM Mobility Program for Persons
with Disabilities
This program, available to
qualified applicants, can
reimburse you up to $1,000
toward aftermarket driver
or passenger adaptive
equipment you may require
for your vehicle (hand
controls, wheelchair/scooter
lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1
-800-323-9935.
Text telephone (TTY) users, call 1
-800-833-9935.
GM of Canada also has a Mobility Program.
Call 1
-800-GM-DRIVE (463-7483) for details.
When calling from outside Canada, please dial
1
-905-644-3063. All TTY users call 1-800-263-3830.
Page 353 of 361
8-6
Chevrolet Roadside Assistance Program
To enhance Chevrolet's strong commitment to customer
satisfaction, Chevrolet is excited to announce the
establishment of the Chevrolet Roadside Assistance
Center. As the owner of a 2000 Chevrolet, membership
in Roadside Assistance is free.
Roadside Assistance is available 24 hours a day,
365 days a year, by calling 1
-800-CHEV-USA (243-8872).
This toll-free number will provide you over
-the-phone
roadside assistance with minor mechanical problems. If your problem cannot be resolved over the
phone, our advisors have access to a nationwide network
of dealer recommended service providers. Roadside
membership is free; however some services may incur costs.
Roadside offers two levels of service to the customer,
Basic Care and Courtesy Care:
Toll
-free number, 1-800-CHEV-USA (243-8872)
Free towing for warranty repairs
Basic over
-the-phone technical advice
Available dealer services at reasonable costs (i.e.,
wrecker services, locksmith/key service, glass
repair, etc.)
ROADSIDE Courtesy Care PROVIDES:
Roadside Basic Care services (as outlined previously)
Plus:
FREE Non
-Warranty Towing (to the closest dealer
from a legal roadway)
FREE Locksmith/Key Service (when keys are lost
on the road or locked inside)
FREE Jump Start (at home or on the road)
FREE Fuel Delivery ($5 of fuel delivered on
the road)
Page 357 of 361
8-10
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll
-free at 1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the hotline.
REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
330 Sparks Street
Tower C
Ottawa, Ontario K1A 0N5