1999 FORD TAURUS phone

CENTER CONSOLE
Your vehicle may be equipped with a variety of
console features. These include:
²utility compartment
²cupholders
²coin holder slots
²cellular phone (if equipped)
Use only soft cups in the cupholder. Hard
objects can injure you in a collision.
If your vehicle is equipped with the column shift and
a bench seat, it has a center console in the center
front seating position.
The center console has the same features as the full
console. To open the storage compartment, raise the
armrest and pull the strap on the seat up and
toward the front of the vehicle. The cupholders in
the center console can be removed for cleaning.
Cellular phone
Refer to the ªCellular phone guideº for instructions
on operation.
POSITIVE RETENTION FLOOR MAT
Position the floor mat so
that the eyelet is over the
pointed end of the
retention post and rotate
forward to lock in. Make
sure that the mat does not
interfere with the operation
of the accelerator or the
brake pedal. To remove the
floor mat, reverse the installation procedure.
Controls and features
56

Fuse/Relay
LocationFuse Amp
RatingDescription
12 5A Instrument Cluster,
Autolamps,
Transmission Control
Switch, ICP, GEM
13 5A Electronic Crash Unit
(ECU), Blower Motor,
EATC
14 5A Semi-Active Ride
Control Module
15 10A Multifunction Switch
(Turn Signal)
16 Ð Not Used
17 30A Front Wiper/Washer
18 5A Headlamp Switch
19 15A Rear Wiper/Washer
20 5A ICP, RAP, Phone, GEM
21 20A Cigar Lighter
22 5A Power Mirrors, Power
Antenna, Luggage
Compartment Lamp,
Autolamp
23 5A GEM, RAP, PATS
24 5A ICP, RCC, Speedometer
25 10A Data Link Connector
(DLC)
26 15A Luggage Compartment
27 10A Battery Saver Relay
28 15A Speed Control, Brake
Lamp
29 15A Multifunction Switch,
(Hazard)
30 15A High Beams, Daytime
Running Lamps,
Instrument Cluster
Roadside emergencies
128

general manager of the dealership. In most cases,
your concern will be resolved at this level.
Ford Motor Company and Ford of Canada
dealerships also carry genuine Ford parts and
accessories, providing you with original equipment
reliability.
Away from home
If you are away from home when your vehicle needs
service, or if you need more help than the dealership
could provide, contact the Ford Customer Assistance
Center to find an authorized dealership to help you.
In the United States:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Assistance Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
Please have the following information available when
contacting Ford Customer Assistance:
²Your telephone number (home and business)
²The name of the dealer and the city where the
dealership is located
²The year and make of your vehicle
²The date of vehicle purchase
²The current odometer reading
²The vehicle identification number (VIN)
If you still have a complaint involving a warranty
dispute, you may wish to contact the Dispute
Customer assistance
203

What the Board needs
To have your case reviewed you must complete the
application in the DSB brochure and mail it to the
address provided on the application form.
Your application is reviewed and, if it is determined
to be eligible, you will receive an acknowledgment
indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's
independent administrator
Your dealership and a Ford Motor Company
representative are asked to submit statements at
this time.
To properly review your case, the Board needs the
following information:
²legible copies of all documents and maintenance
or repair orders relevant to the case
²the year, make, model, and Vehicle Identification
Number (VIN) listed on your vehicle ownership
license
²the date of repair(s) and mileage at the time of
occurrence(s)
²the current mileage
²the name of the dealer who sold or serviced the
vehicle
²a brief description of your unresolved concern
²a brief summary of the action taken by the
dealer(s) and Ford Motor Company
²the names (if known) of all the people you
contacted at the dealership(s)
²a description of the action you expect to resolve
your concern
You will receive a letter of explanation if your
application does not qualify for Board review.
Customer assistance
206

Oral presentations
If you would like to make an oral presentation,
indicate YES to question #6 on the application.
While it is your right to make an oral presentation
before the Board, this is not a requirement and the
Board will decide the case whether or not an oral
presentation is made. Oral presentation may be
requested by the Board as well.
Making a decision
Board members review all available information
related to each complaint, including oral
presentations, and arrive at a fair and impartial
decision.
Every effort is made to decide the case within 40
days of the date that all requested information is
received by the Board. Since the Board generally
meets once a month, it may take more than a month
before the Board can consider some cases.
After a case is reviewed, the Board mails you a
decision letter and a form on which to accept or
reject the Board's decision. The decisions of the
Board are binding on Ford (and, in some cases, on
the dealer) but not on consumers who are free to
pursue other remedies available to them under state
or federal law.
To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or
write/call to the Board at the following
address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086±5120
1±800±428±3718
You may also contact the North American Customer
Assistance Center at 1-800-392-3673 (Ford), TDD
for the hearing impaired: 1-800-232-5952 or by
writing to the Center at the following address:
Customer assistance
207

Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
GETTING ASSISTANCE OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign country,
contact the appropriate foreign embassy or
consulate. These officials can inform you of local
vehicle registration regulations and where to find
unleaded fuel.
If you cannot find unleaded fuel or can only get fuel
with an anti-knock index lower than is
recommended for your vehicle, contact a district or
owner relations/customer assistance office.
The use of leaded fuel in your vehicle without
proper conversion may damage the effectiveness of
your emission control system and may cause engine
knocking or serious engine damage. Ford Motor
Company/Ford of Canada is not responsible for any
damage caused by use of improper fuel.
In the United States, using leaded fuel may also
result in difficulty importing your vehicle back into
the U.S.
If your vehicle must be serviced while you are
traveling or living in Central or South America, the
Caribbean, or the Middle East, contact the nearest
Ford dealership. If the dealership cannot help you,
write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
Customer assistance
208

²The Federal Communications Commission (FCC)
and Canadian Radio Telecommunications
Commission (CRTC) regulate the use of mobile
communications systems - such as two-way
radios, telephones and theft alarms - that are
equipped with radio transmitters. Any such
equipment installed in your vehicle should comply
with FCC or CRTC regulations and should be
installed only by a qualified service technician.
²Mobile communications systems may harm the
operation of your vehicle, particularly if they are
not properly designed for automotive use or are
not properly installed. When operated, such
systems may cause the engine to stumble or stall.
In addition, such systems may be damaged or
their performance may be affected by operating
your vehicle. (Citizens band [CB] transceivers,
garage door openers and other transmitters with
outputs of five watts or less will not ordinarily
affect your vehicle's operation.)
²Ford cannot assume responsibility for any adverse
effects or damage that may result from the use of
such equipment.
Customer assistance
213

Accessory delay ........ 54
Air bag supplemental
restraint system ... 88,89
and child
safety seats ............. 90
description .............. 89
disposal .................... 93
driver air bag .......... 91
indicator light .... 11,93
operation ................. 91
passenger air bag ... 91
Air cleaner filter ..... 190
Air conditioning ........ 18
automatic temperature
control system ........ 22
Anti-theft
system ......... 64,70,71,72
arming the system .. 64
disarming a
triggered system ..... 66
warning light ............. 9
Automatic
transaxle .................. 111
driving with ........... 113
fluid,
refill capacities ...... 191
fluid,
specification .......... 194
Battery ..................... 157
acid, treating
emergencies .......... 157
charging system
warning light ........... 10
jumping a disabled
battery ................... 135
maintenance-free .. 157
replacement,
specifications ........ 190
servicing ................ 157
Brakes ...................... 107
anti-lock .......... 107,108anti-lock brake
system (ABS)
warning light ...... 9,108
brake
warning light ........... 10
fluid, checking and
adding .................... 148
fluid,
refill capacities ...... 191
fluid,
specifications.. 193,194
lubricant
specifications.. 193,194
parking .................. 109
shift interlock ........ 111
Break-in period ........... 2
Capacities for
refilling fluids .......... 191
Cargo area shade ...... 59
Cargo cover ............... 59
Cargo net ................... 58
CD changer ............... 41
Cellular telephone
(see your Cellular
Phone Guide) ............ 56
Child safety
restraints ................... 94
child safety belts .... 94
child safety
seats .................... 95,96
Child safety seats.. 95,96
attaching with
tether straps ......... 100
built-in child seat ... 95
in front seat ............ 97
in rear seat ......... 97,99
tether anchorage
hardware ............... 100
Cleaning
your vehicle ............. 183
engine
compartment ......... 185
Index
216