1999 FORD F250 service

•sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle’s performance as
designed
•a request for reimbursement of consequential expenses unless a
service or product concern being reviewed
•items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
•alleged personal injury/property damage claims
•cases currently in litigation
•vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
•vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states of
eligibility is dependent upon the customer’s possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
•three consumer representatives
•a Ford or Lincoln/Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln-Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the DSB
brochure and mail it to the address provided on the application form.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•the file number assigned to your application
•the toll-free phone number of the DSB’s independent administrator
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Your dealership and a Ford Motor Company representative are asked to
submit statements at this time.
To properly review your case, the Board needs the following information:
•legible copies of all documents and maintenance or repair orders
relevant to the case
•the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
•the date of repair(s) and mileage at the time of occurrence(s)
•the current mileage
•the name of the dealer who sold or serviced the vehicle
•a brief description of your unresolved concern
•a brief summary of the action taken by the dealer(s) and Ford Motor
Company
•the names (if known) of all the people you contacted at the
dealership(s)
•a description of the action you expect to resolve your concern
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
#6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. Oral presentation may
be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take more than a month before the
Board can consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
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the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086–5120
1–800–428–3718
You may also contact the North American Customer Assistance Center at
1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952 or
by writing to the Center at the following address:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer assistance office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
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•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems - such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
•Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use or are not properly installed. When operated, such systems may
cause the engine to stumble or stall. In addition, such systems may be
damaged or their performance may be affected by operating your
vehicle. (Citizens band [CB] transceivers, garage door openers and
other transmitters with outputs of five watts or less will not ordinarily
affect your vehicle’s operation.)
•Ford cannot assume responsibility for any adverse effects or damage
that may result from the use of such equipment.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio in the United States:
Make checks payable to:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST,
for credit card holders only
To order the publications in this portfolio in Canada:
Make cheques payable to:
Ford Motor Company of Canada, Ltd.
Service Publications
P.O. Box 1580, Station B
Mississauga, Ontario, Canada L4Y 4G3
or order toll free: 1-800-387-4966
Monday-Friday 8:00 a.m. - 6:00 p.m. EST,
for credit card holder orders only
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Ford Extended Service Plan...224
Getting assistance outside the
U.S. and Canada .....................229
Getting roadside assistance ...223
Getting the service you need...225
Ordering additional owner’s
literature .................................234
The Dispute Settlement Board...226
Dipstick
engine oil .................................172
Doors
door ajar warning .....................13
Driveline universal joint and
slip yoke ....................................186
Driving under special
conditions ...........................130,131
sand .........................................131
snow and ice ...........................132
through water ..................131,134
Emergencies, roadside
jump-starting ..........................163
Emission control system ..........202
Engine ........................................217
check engine/service engine
soon light .................................8,9
coolant .....................................178
diesel ...........................................3
idle speed control ...................187
lubrication specifications...215,217
refill capacities ........................212
service points ..........................172
starting after a collision .........144
Engine block heater .................110
Engine oil ..................................172
checking and adding .......172,174
dipstick ....................................172
filter, specifications .........174,212
recommendations ...................174
refill capacities .................172,212
specifications .....172,174,215,217
Exhaust fumes ..........................110
Fail safe cooling ........................180Fluid capacities .........................212
Four-Wheel Drive vehicles ..12,125
control trac ...............................23
description ..............................128
driving off road .......................130
electronic shift ............23,125,128
indicator light ....................12,126
lever operated shift ................126
manual locking hubs ..............126
Fuel ............................................194
calculating fuel economy .......198
cap ...........................................197
capacity ...................................212
choosing the right fuel ...........196
comparisons with EPA fuel
economy estimates .................201
detergent in fuel .....................197
filling your vehicle
with fuel ....................194,197,199
filter, specifications .........198,212
fuel pump shut-off switch .....144
improving fuel economy ........198
low fuel warning light ................8
octane rating ....................196,217
quality ......................................197
running out of fuel .................197
safety information relating to
automotive fuels .....................194
Fuses ...................................145,146
Gas cap (see Fuel cap) ............197
Gas mileage (see Fuel
economy) ...................................198
Gauges .........................................14
battery voltage gauge ...............16
engine coolant temperature
gauge .........................................15
engine oil pressure gauge ........17
odometer ...................................15
speedometer .............................14
tachometer ................................16
trip odometer ............................16
Index
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GAWR
(Gross Axle Weight Rating) .....132
calculating ...............................134
definition .................................132
driving with a heavy load ......132
location ....................................132
GVWR (Gross Vehicle
Weight Rating) ..........................132
calculating ........................132,134
definition .................................132
driving with a heavy load ......132
location ....................................132
Hazard flashers .........................144
Headlamps ...................................22
aiming ......................................208
daytime running lights .............22
flash to pass .........................23,73
high beam .......................12,22,72
turning on and off ....................22
warning chime ..........................13
Heating ........................................24
heater only system ...................24
heating and air
conditioning system .................26
Hood ..........................................171
Ignition .......................................217
positions of the ignition ...........66
removing the key ....................124
Infant seats (see Safety seats)...102
Inspection/maintenance
(I/M) testing ..............................203
Instrument panel
cleaning ...................................210
lighting up panel and interior....23
location of components ..............8
Jump-starting your vehicle ......163
Keys
key in ignition chime ...............13
positions of the ignition ...........66
Lamps
autolamp system .....................203
cargo lamps ...............................23daytime running light ...............22
headlamps .................................22
headlamps, flash to pass .....23,73
instrument panel, dimming .....23
replacing
bulbs ............203,204,205,206,207
Lane change indicator
(see Turn signal) ........................66
Lights, warning and indicator ......8
air bag ........................................10
anti-lock brakes (ABS) .....11,113
brake ..........................................11
charging system ........................12
check coolant ............................13
door ajar ....................................13
engine oil pressure ...................13
high beam .................................12
low fuel ........................................8
safety belt .................................11
service engine soon .................8,9
turn signal indicator .................12
Load limits .................................132
GAWR ......................................132
GVWR ......................................132
trailer towing ..........................132
Lubricant specifications ....215,217
Lumbar support, seats ...............84
Manual transmission .................119
fluid capacities ........................212
lubricant specifications ..........217
Message center ...........................17
english/metric button ...............17
menu button .............................18
Mirrors
fold away ...................................76
side view mirrors (power) .......75
Motorcraft parts .................198,212
Octane rating ............................196
Odometer .....................................15
Overdrive .....................................73
Panic alarm feature,
remote entry system ..................78
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Item Information
Required fuel Unleaded fuel only - 87 octane
Fuel tank capacity Refer toRefill capacitiesin theCapacities
and specificationschapter.
Engine oil (includes
filter change)5.7L (6.0 quarts). Use Motorcraft 5W30 Super
Premium Motor Oil, Ford specification
WSS-M2C153-G.
Tire size and pressure Refer to the Certification Label inside of
driver’s door
Hood release Pull handle under the left side of the
instrument panel.
Coolant capacity Refer toRefill capacitiesin theCapacities
and specificationschapter.
Power steering fluid
capacityFill to line on reservoir. Use Motorcraft
MERCONAT F.
Manual transmission-5-
speed3.2L (3.4 quarts). Use Synthetic MERCON
AT F.
Manual transmission-6-
speed5.5L (5.8 quarts). Use Motorcraft MERCON
AT F.
Automatic
transmission fluid
capacity
1(with 20
plate oil-to-air cooler)16.1L (17.1 quarts). Use Motorcraft MERCON
AT F.
2
Automatic
transmission fluid
capacity
1(with 26
plate oil-to-air cooler)16.7L (17.7 quarts). Use Motorcraft MERCON
AT F.
2
1
Ensure the correct automatic transmission fluid is used. Transmission
fluid requirements are indicated on the dipstick or on the dipstick
handle. MERCONand MERCONV are not interchangeable. DO NOT
mix MERCONand MERCONV. Refer to your Scheduled Maintenance
Guide to determine the correct service interval.
2Indicates only approximate dry-fill capacity. Some applications may
vary based on cooler size and if equipped with in-tank cooler. The
transmission fluid level should be set by the indication on the dipstick.
Filling station information
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