1999 FORD F250 service

AIMING THE HEADLAMPS
The alignment of your headlamps should be checked by a qualified
service technician if:
•Oncoming motorists frequently signal you to deactivate your high
beams, and your high beams are not activated.
•The headlamps do not seem to provide enough light for clear night
vision.
•The headlamp beams are pointed substantially away from a slightly
down and to the right position.
CLEANING AND CARING FOR YOUR VEHICLE
Refer to the Customer Assistance chapter for a list of Ford-approved
cleaners, polishes and waxes.
Washing your vehicle
Wash your vehicle regularly with
cold or lukewarm water. Never use
strong detergents or soap. If your
vehicle is particularly dirty, use a
quality car wash detergent. Always
use a clean sponge, washing glove
or similar device and plenty of water
for best results. To avoid spots,
avoid washing when the hood is still
warm, immediately after or during
exposure to strong sunlight.
During winter months, it is especially important to wash the vehicle on a
regular basis. Large quantities of dirt and road salt are difficult to
remove and also cause damage to the vehicle.
Remove any exterior accessories (such as antennas) and fold in the side
view mirrors before entering a car wash. If you have wax applied to the
vehicle at a commercial car wash, it is recommended that you clean the
wiper blades and windshield as described inCleaning the wiper blades
and windshield.
After washing, apply the brakes several times to dry them.
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MOTORCRAFT PART NUMBERS
Component* 5.4L V8 engine 6.8L V10 engine
Air filter element FA-1634 FA-1634
Fuel filter FG-986B FG-986B
Oil filter FL-820-S FL-820-S
PCV valve EV-233 EV-233
Battery (Standard) BXT-65-650 BXT-65-650
Battery (Optional) BXT-65-750 BXT-65-650
Spark plugs-platinum** AWSF-22E AWSF-22E
*Refer to the7.3 Liter Power Stroke Direct Injection Turbo Diesel
Owner’s Guide Supplementfor Motorcraft diesel engine service part
numbers.
**Refer to Vehicle Emissions Control Information (VECI) decal for spark
plug gap information.
REFILL CAPACITIES
Fluid Ford Part Name Application Capacity
Front axle Motorcraft SAE
75W90 Axle
LubricantF-250/350 Dana
50 axle1.8L (3.8 pints)
F-350/450/550
Dana 60 axle2.7L (5.8 pints)
Rear axle
1,2,3Motorcraft SAE
75W140 Synthetic
Rear Axle LubricantF-250 /350
(10.50 inch
axle)3.3L (6.9 pints)
Motorcraft SAE
75W90 Synthetic
Rear Axle LubricantF-350/450
Dana 803.9L (8.3 pints)
Motorcraft SAE
80W90 Premium
Rear Axle LubricantF-550 Dana 135 11.6L
(24.5 pints)
Brake fluid High Performance
DOT 3 Motor
Vehicle Brake FluidAll Fill to line on
reservoir
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Fluid Ford Part Name Application Capacity
Transmission
fluid
3Synthetic
MERCONAT F5-speed manual 3.2L
(3.4 quarts)
Motorcraft
MERCONAT F6-speed manual 5.5L
(5.8 quarts)
Automatic -
4R100 with
small cooler
(vehicles
equipped with
20 oil-to-air-
plate cooler)16.1L
(17.1 quarts)
4
Automatic -
4R100 with large
cooler (vehicles
equipped with
26 oil-to-air-
plate cooler)16.7L
(17.7 quarts)4
Windshield
washer fluidUltra-Clear
Windshield Washer
ConcentrateAll 4.0L
(4.25 quarts)
1Your vehicle’s rear axle(s) may be filled with a synthetic lubricant that may
require a lubricant change. Refer to the Scheduled Maintenance Guide. Axle
lubricant quantities should not need to be checked unless a leak is
suspected, service is required or the axle assembly has been submerged in
water. The axle lubricant should be changed any time the rear axle has been
submerged in water.
2Add 236 ml (8 oz.) of additive Friction Modifier C8AZ-19B546-A, Ford
Specification EST-M2C118-A for complete refill of Traction-Lok axles.
3Ensure the correct automatic transmission fluid is used. Transmission fluid
requirements are indicated on the dipstick or on the dipstick handle.
MERCONand MERCONV are not interchangeable. DO NOT mix
MERCONand MERCONV. Refer to your Scheduled Maintenance Guide to
determine the correct service interval.
4Indicates only approximate dry-fill capacity. Some applications may vary
based on cooler size and if equipped with an in-tank cooler. The amount of
transmission fluid and fluid level should be set by the indication on the
dipstick’s normal operating range.
5Use Ford Premium Engine Coolant (green in color). DO NOT USE Ford
Extended Life Engine Coolant (orange in color). Refer toAdding engine
coolant, in the Maintenance and Care chapter.
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ItemFord part
name or
equivalentFord part
numberFord
specification
Hinges, latches,
striker plates,
fuel filler door
hinge and seat
tracksMulti-Purpose
GreaseDOAZ-19584-AA
or F5AZ-
19G209-AAESB-M1C93-A
or
ESR-M1C159-A
Transmission
/steering/parking
brake linkages
and pivots,
brake and clutch
pedal shaft (if
equipped)Premium
Long-Life GreaseXG-1-C ESA-M1C75-B
Power steering
fluid and
transfer case
fluid (if
equipped)Motorcraft
MERCONAT FXT-2-BDX or
QDXMERCON
Manual
transmission
(5-speed)Synthetic
MERCONAT FE6AZ-19582-B MERCON
Manual
transmission
(6-speed)Motorcraft
MERCONAT FXT-2-QDX MERCON
Automatic
transmissionMotorcraft
MERCONAT FXT-2-QDX
MERCON
Windshield
washer fluidUltra-clear
windshield
washer
concentrateC9AZ-19550-AC ESR-M17P5-A
1Add 236 ml (8 oz.) of additive friction modifier C8AZ-19B546–A, Ford
specification EST-M2C118–A for complete refill of Traction-Lok axles.
Ford design rear axles contain a synthetic lubricant that does not require
changing unless the axle has been submerged in water. Dana rear axles
also contain a synthetic lubricant butdorequire a change. Refer to your
“Service Guide” for change intervals on Dana rear axles.
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GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern, Ford offers a
complimentary roadside assistance program. This program is separate
from the New Vehicle Limited Warranty. The service is available:
•24–hours, seven days a week
•for the Basic warranty period (Canada) or New Vehicle Limited
Warranty period (U.S.) of three years or 60,000 km (36,000 miles),
whichever comes first on Ford and Mercury vehicles, and four years or
80,000 km (50,000 miles) on Lincoln vehicles
In the United States, you may purchase additional roadside assistance
coverage beyond this period through the Ford Auto Club by contacting
your Ford or Lincoln-Mercury dealer.
Roadside assistance will cover:
•changing a flat tire
•jump-starts
•lock-out assistance
•fuel delivery
•towing to the nearest Ford of Canada or Ford Motor Company
dealership, or towing to your selling dealership if within 56 km
(35 miles). Even non-warranty related tows, like accidents or getting
stuck in the mud or snow, are covered (some exclusions apply, such
as impound towing or repossession).
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment in Ford vehicles and is
mailed to you if you own a Mercury or Lincoln. In Canada, it’s found in
the Roadside Assistance book in the glove compartment.
To receive roadside assistance in the United States for Ford or Mercury
vehicles, call 1-800-241-3673 or if you own a Lincoln vehicle, call
1–800–521–4140. In Canada call 1–800–665–2006.
Should you need to arrange assistance for yourself, Ford will reimburse a
reasonable amount. To obtain information about reimbursement, call
1-800-241-3673 in the United States for Ford or Mercury vehicles; or if
you own a Lincoln vehicle, call 1–800–521–4140. Call 1–800–665–2006 in
Canada.
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Ford extended service plan
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides:
•Protection against repair costs after your New Vehicle Limited
Warranty period expires;
and
•Other benefits during the warranty period (such as reimbursement for
rentals and towing.)
You may purchase Ford ESP from any participating Ford or
Lincoln-Mercury or Ford of Canada dealer. There are several plans
available in various time, distance and deductible combinations which
can be tailored to fit your own driving needs. Ford ESP also offers
reimbursement benefits for towing and rental coverage. (In Hawaii, rules
vary. See your dealer for details.)
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,200 participating Ford, Lincoln-Mercury and Ford of Canada
dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options.
Also, please be aware that some dealers offer service contracts that are
not backed by Ford Motor Company or Ford of Canada. On the surface,
many independent plans appear to be like Ford’s. The problem is that
they can often require the use of non-factory approved parts and have
much more complex and restrictive claims coverage terms than Ford.
At Ford Motor Company and Ford of Canada, we are dedicated to
providing Ford, Lincoln and Mercury vehicle owners with programs that
will enhance your ownership experience and protect you from
unexpected repair bills. Genuine Ford ESP is the only Extended Service
Plan that enables us to provide that service.
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Getting the service you need
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. When you need warranty repairs your selling dealer
would like you to return to it for that service, but you may also take your
vehicle to another Ford Motor Company dealership authorized for
warranty repairs. Certain warranty repairs require special training
though, so not all dealers are authorized to perform all warranty repairs.
That means that depending on the warranty repair needed, the vehicle
may need to be taken to another dealer. If a particular dealership can not
assist you, then contact the Customer Assistance Center.
If you are not satisfied with the service you receive at the dealership,
speak with the service manager. If you are still not satisfied, speak with
the owner or general manager of the dealership. In most cases, your
concern will be resolved at this level.
Ford Motor Company and Ford of Canada dealerships also carry genuine
Ford parts and accessories, providing you with original equipment
reliability.
Away from home
If you are away from home when your vehicle needs service, or if you
need more help than the dealership could provide, contact the Ford
Customer Assistance Center to find an authorized dealership to help you.
In the United States:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Assistance Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
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Please have the following information available when contacting Ford
Customer Assistance:
•Your telephone number (home and business)
•The name of the dealer and the city where the dealership is located
•The year and make of your vehicle
•The date of vehicle purchase
•The current odometer reading
•The vehicle identification number (VIN)
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.) or the
Mediation/Arbitration Program (Canada).
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
THE DISPUTE SETTLEMENT BOARD
The Dispute Settlement Board is:
•an independent, third-party arbitration program for warranty disputes
•available free to owners and lessees of qualifying Ford Motor Company
vehicles
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance as designed
concerns on Ford, Mercury and Lincoln cars and Ford or Mercury light
trucks which are within the terms of any applicable written new vehicle
warranty are eligible for review, except those involving:
•a non-Ford product
•a non-Ford dealership
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