1999 CADILLAC CATERA phone

yellowblue
7-3
When contacting Cadillac, please remember that your
concern will likely be resolved at a dealer's facility. That
is why we suggest you follow Step One first if you have
a concern.
STEP THREE -- Both General Motors and your dealer
are committed to making sure you are completely
satisfied with your new vehicle. However, if you
continue to remain unsatisfied after following the
procedure outlined in Steps One and Two, you must file
with the GM/BBB Auto Line Program to enforce any
additional rights you may have. Canadian owners refer
to your Warranty and Owner Assistance Information
booklet for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus to
settle automotive disputes regarding vehicle repairs or the
interpretation of the New Vehicle Limited Warranty.
Although you are required to resort to this informal dispute
resolution program prior to filing any court action, use of
the program is free of charge and your case will generally
be heard within 40 days. If you do not agree with the
decision given in your case, you may reject it and proceed
with any other venue for relief available to you.You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
-1804
Telephone: 1
-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech
-impaired and who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Cadillac by dialing: 1
-800-833-CMCC (2622).
(TTY users in Canada can dial 1
-800-263-3830.)

yellowblue
7-4
Customer Assistance Offices
Cadillac encourages customers to call the toll-free number
for assistance. If a U.S. customer wishes to write to
Cadillac, the letter should be addressed to Cadillac's
Customer Assistance Center.
United States
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 436004
Pontiac, MI 48343-6004
1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
All Overseas Locations
GMODC - Customer Communication Centre
169-007
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 905-644-4112
Fax: 905-644-4866
Caribbean Numbers
1-800-496-9992 (English) Puerto Rico
1-800-496-9993 (Spanish) Puerto Rico
1-800-751-4135 (English) Dominican Republic
1-800-751-4136 (Spanish) Dominican Republic
1-800-496-9994 U.S. Virgin Islands
1-800-389-0009 Bahamas
1-800-534-0122 Bermuda, Barbados, Antigua & B.V.I.
If toll free service is not available in the Caribbean,
call Puerto Rico 1-787-763-1315.

yellowblue
7-5
GM Mobility Program for Persons
with Disabilities
This program, available to
qualified applicants, can
reimburse you up to $1,000
toward aftermarket driver or
passenger adaptive
equipment you may require
for your vehicle (hand
controls, wheelchair/scooter
lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1
-800-323-9935.
Text telephone (TTY) users, call 1
-800-833-9935.
GM of Canada also has a Mobility Program. Call
1
-800-GM-DRIVE (463-7483) for details. When
calling from outside Canada, please dial 1
-905-644-3063.
TTY users call 1
-800-263-3830.
Roadside Service
Cadillac's exceptional Roadside Service is more than an
auto club or towing service. It provides every Catera
owner with the advantage of contacting a Cadillac
advisor and, when appropriate, a Catera trained dealer
technician who can provide on
-site service.

yellowblue
7-7 Roadside Service Availability
Wherever you drive in the United States or Canada,
an advisor is available to assist you over the phone.
A dealer technician, if available, can travel to your
location within a 30 mile (50 km) radius of a
participating Catera dealership. If beyond this radius,
we will arrange to have your car towed to the nearest
Catera dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number:
1
-800-882-1112. An experienced Roadside
Service Advisor will assist you and request the
following information:

A description of the problem

Name, home address, home telephone number

Location of your Catera and number you are
calling from

The model year, Vehicle Identification Number (VIN),
mileage and date of deliveryRoadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties or are speech impaired. Cadillac has
installed special telecommunication devices called Text
Telephone (TTY) in the Roadside Service Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or Canada
1
-800-833-CMCC (2622) -- daily, 24 hours.

yellowblue
7-11
REPORTING SAFETY DEFECTS
TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
330 Sparks Street
Tower C
Ottawa, Ontario K1A 0N5
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you'll notify
us. Please call us at 1
-800-458-8006, or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 436004
Pontiac, MI 48343
-6004In Canada, please call us at 1
-800-263-3777 (English)
or 1
-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner's manuals and other service
literature are available for purchase for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.

yellowblue
7-13
PUBLICATION FORM
NUMBEROrders will be mailed within 10 days of receipt. Please allow adequate time for postal
service. If further information is needed, write to the address shown below or call
1-800-551-4123. Material cannot be returned for credit without packing slip with return
information within 30 days of delivery. On returns, a re-stocking fee may be applied
against the original order. ORDER TOLL FREE
(NOTE: For Credit Card Holders Only)1-800-551-4123(Monday-Friday 8:00 AM ± 6:00 PM EST)
FAX Orders Only 1-313-865-5927
Service Manual
NOTE: Dealers and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
HELM, INCORPORATED
P.O. Box 07130
Detroit, MI 48207
For purchases outside U.S.A. please write to the above address for quotation.
1999$90.00
1999
$50.00
1999
$15.00
TOTAL MATERIAL
Michigan Purchasers
U.S. Order Processing$6.00
Canadian Postage
GRAND TOTAL
add 6% sales tax
(See Note Below)
GM-CAD-ORD99 *(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents
are to make checks payable in U.S. funds. To cover Canadian postage, add $11.50 plus the
U.S. order processing.
(CUSTOMER'S NAME) (ATTENTION)
(STREET ADDRESSÐNO P.O. BOX NUMBERS)
(CITY) (ZIP CODE)
DAYTIME TELEPHONE NO.(STATE)
AREA CODE
( )P
Check or Money
Order payable to
Helm, Inc. (USA funds
only Ð
do not send cash.)
VISA
Discover
Account
Number:
Expiration
Date mo/yr:
CUSTOMER SIGNATURE
S
ITEM DESCRIPTIONNAME YEAR VEHICLE MODEL
QTY.PRICE
EACH*TOTAL
PRICE1
9
9
9
G
M
H
I
P

T
OA
Y
M
E
N
T
Owner's Manual Car & Light Truck
Transmission Unit Repair
MasterCard
Check here if your billing address
is different from your shipping
address shown.
PUBLICATION FORM
NUMBER

yellowblue
8-2
Brake
Adjustment 6-28 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fluid 6-26 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Master Cylinder 6-26 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pad Wear Indicator Light 2-76 . . . . . . . . . . . . . . . . . . . . . . .
Parking 2-25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pedal Travel 6-28 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing System Parts 6-29 . . . . . . . . . . . . . . . . . . . . . . . .
System Warning Light 2-66 . . . . . . . . . . . . . . . . . . . . . . . . .
To Shift Light 2-73 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transmission Shift Interlock (BTSI) 2-28 . . . . . . . . . . . . . .
Wear 6-27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Brakes 6-26 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Anti-Lock 4-7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Trailer 4-34 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Braking 4-6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Braking in Emergencies 4-10 . . . . . . . . . . . . . . . . . . . . . . . . . .
Break-In, New Vehicle 2-16 . . . . . . . . . . . . . . . . . . . . . . . . . .
Brightness Control 2-46 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bulb Replacement 6-30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Capacities and Specifications 6-62 . . . . . . . . . . . . . . . . . . . .
Carbon Monoxide 2-11, 2-30, 2-31, 4-28 . . . . . . . . . . . . . . .
Care of Your Cassette Tape Player 3-29 . . . . . . . . . . . . . . . . . .
Care of Your Compact Disc Player 3-31 . . . . . . . . . . . . . . . . .
Care of Your Compact Discs 3-30 . . . . . . . . . . . . . . . . . . . . . .
Carpet Cleaning 6-46 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cassette Tape Player Errors 3-11, 3-19 . . . . . . . . . . . . . . . . . .
CD Adapter Kits 3-23 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CD Changer 3-23 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cellular Telephone 2
-52 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Center Console Storage Area 2-50 . . . . . . . . . . . . . . . . . . . . . .
Center High-Mounted Stoplamp (CHMSL),
Bulb Replacement 6-34 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Central Door Unlocking System 2-4 . . . . . . . . . . . . . . . . . . . .
Certification Label 4-29 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chains, Safety 4-34 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chains, Tire 6-45 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing a Flat Tire 5-18 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Charging System Indicator Light 2-65 . . . . . . . . . . . . . . . . . . .
Check Engine Light 2-70 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Check Oil Light 2-73 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking Things Under the Hood 6-8 . . . . . . . . . . . . . . . . . . .
Checking Your Restraint Systems 1-52 . . . . . . . . . . . . . . . . . .
Chemical Paint Spotting 6-52 . . . . . . . . . . . . . . . . . . . . . . . . . .
Child Restraints 1-39 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Securing in a Rear Seat Position 1-44 . . . . . . . . . . . . . . . . .
Securing in the Right Front Seat Position 1-46 . . . . . . . . . .
Top Strap 1-44 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Where to Put 1-43 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Children (Safety Belts) 1-36 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chrome-Plated Wheels, Cleaning 6-51 . . . . . . . . . . . . . . . . . .
Cigarette Lighter 2-50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaner, Air 6-15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning
Aluminum or Chrome
-Plated Wheels 6-51 . . . . . . . . . . . . .
Exterior Lamps/Lenses 6-50 . . . . . . . . . . . . . . . . . . . . . . . .
Fabric/Carpet 6-46 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Glass Surfaces 6-48 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Inside of Your Vehicle 6-46 . . . . . . . . . . . . . . . . . . . . . . . . .
Interior Plastic Components 6-48 . . . . . . . . . . . . . . . . . . . . .

yellowblue
8-3
Leather 6-47 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Outside of the Windshield and Wiper Blades 6-48 . . . . . . .
Outside of Your Vehicle 6-49 . . . . . . . . . . . . . . . . . . . . . . . .
Speaker Covers 6-48 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tires 6-51 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Top of the Instrument Panel 6-47 . . . . . . . . . . . . . . . . . . . . .
Vinyl 6-47 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wheels 6-51 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Climate Control System 3-2 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clock, Setting the 3-9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cluster, Instrument Panel 2-62 . . . . . . . . . . . . . . . . . . . . . . . . .
Comfort Controls 3-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Comfort Controls and Audio Systems 3-1 . . . . . . . . . . . . . . . .
Compact Disc Changer Errors 3-26 . . . . . . . . . . . . . . . . . . . . .
Compartments, Storage 2-49 . . . . . . . . . . . . . . . . . . . . . . . . . .
Console Shift Lever 2-27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Console Storage 2-50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control of a Vehicle 4-6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Convenience Net 2-50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Convex Outside Mirror 2-49 . . . . . . . . . . . . . . . . . . . . . . . . . .
Coolant 6-20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adding 6-23 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking 6-22 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Heater, Engine 2-19 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to Add to the Coolant Surge Tank 5-13 . . . . . . . . . . . .
Surge Tank 5-11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
What to Use 6-21 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cooling System 5-11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cornering Lamps 2-44 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Courtesy Transportation 7-8 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cruise Control 2-37 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cruise Control Light 2-74 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customer Assistance
Information 7
-1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Offices 7-4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Text Telephone (TTY) Users 7-3 . . . . . . . . . . . . . . . . . . . . .
Customer Satisfaction Procedure 7-2 . . . . . . . . . . . . . . . . . . . .
Damage, Finish 6-52 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Damage, Sheet Metal 6-51 . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Daytime Running Lamps (DRL) 2-42 . . . . . . . . . . . . . . . . . . .
Dead Battery 5-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Defects, Reporting Safety 7-10, 7-11 . . . . . . . . . . . . . . . . . . .
Defensive Driving 4-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Defogger, Rear Window 3-7 . . . . . . . . . . . . . . . . . . . . . . . . . .
Defrosting 3-6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dimensions, Vehicle 6-63 . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dolby Noise Reduction 3-13, 3-20 . . . . . . . . . . . . . . . . . . . . .
Door
Central Unlocking System 2
-4 . . . . . . . . . . . . . . . . . . . . . . .
Locks 2-4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DRIVE (D), Automatic Transmission 2-23 . . . . . . . . . . . . . . .
Driver Position 1-16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Driver's Side Instrument Panel Fuse Block 6-57 . . . . . . . . . . .
Driver's Side Temperature Knob 3-2 . . . . . . . . . . . . . . . . . . . .
Driving
City 4
-19 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Defensive 4-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Drunken 4-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Freeway 4-20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
In a Blizzard 4-27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
In Foreign Countries 6-5 . . . . . . . . . . . . . . . . . . . . . . . . . . .
In Rain and on Wet Roads 4-17 . . . . . . . . . . . . . . . . . . . . . .