1998 FORD WINDSTAR fuel

331
Customer Assistance
%*
[HS00205(ALL)05/96]
Roadside Assistance
*
[HS00210(ALL)11/95]
Ford Motor Company has set up a 24-hour, seven-day-a-week
hotline with trained operators who put you in touch with the
help you need if you experience a problem with your vehicle.
This complimentary service is provided to you throughout your
warranty period of 3 years or 36,000 miles (60,000 km),
whichever comes first. To purchase Roadside Assistance
coverages beyond this period (available through Ford Auto Club
in the United States or Ford and Lincoln-Mercury dealers in
Canada), contact your Ford or Lincoln-Mercury dealer.
Additional Roadside Assistance coverage is unavailable in
Puerto Rico and the Virgin Islands.
*
[HS00215(ALL)06/94]
Roadside Assistance will cover the following:
*
[HS00220(ALL)06/94]
n
Mount your spare if you have a flat tire.
*
[HS00225(ALL)06/94]
n
Jump-start your battery if it is dead.
*
[HS00230(ALL)06/94]
n
Unlock your vehicle if you are locked out.
*
[HS00235(ALL)06/94]
n
Bring you fuel if you run out.
*
[HS00240(ALL)06/94]
n
Tow your vehicle if you are stranded. Even non-warranty
related tows, like accidents or getting stuck in mud or snow,
are covered (some exclusions apply, such as impound towing
and repossession).
*
[HS00245(ALL)06/94]
How to use Roadside Assistance
*
[HS00250(ALL)06/94]
Your Roadside Assistance identification card can be found in the
Owner Guide portfolio in your glove compartment. Complete
the card and place it in your wallet for quick reference.
*
[HS00255(ALL)04/95]
To receive roadside assistance in the United States call
1-800-241-FORD (in Canada call 1-800-665-2006).
*
[HS00260(ALL)04/95]
Should you need to arrange for roadside assistance yourself,
Ford Motor Company will reimburse the reasonable cost. To
obtain information about reimbursement call 1-800-241-FORD (in
Canada call 1-800-665-2006).
File:14wnhss.ex
Update:Mon Oct 7 11:50:03 1996

Customer Assistance
337
*
[HS06600(ALL)05/96]
To review your case properly, the Board needs the following
information:
*
[HS06700(ALL)05/96]
n
legible copies of all documents and maintenance or repair
orders relevant to the case
[HS06800(ALL)02/95]
n
the year, make, model, and Vehicle Identification Number
*
[HS06900(ALL)05/96]
n
the date you bought your vehicle
*
[HS07000(ALL)05/96]
n
the date of repair(s) and mileage at the time of occurrence(s)
*
[HS07100(ALL)05/96]
n
the current mileage
*
[HS07200(ALL)05/96]
n
the name of the dealer who sold or serviced the vehicle
*
[HS07300(ALL)05/96]
n
a brief description of your unresolved concern
*
[HS07400(ALL)05/96]
n
a brief summary of the action taken with the dealer and
Ford Motor Company
*
[HS07500(ALL)05/96]
n
the names (if known) of all the people you contacted at the
dealership
[HS07600(ALL)02/95]
n
a description of the action you want taken to resolve your
concern
*
[HS07651(ALL)05/96]
Should your case NOT qualify for review, a letter of explanation
will be mailed to you.
%*
[HS08100(ALL)05/96]
Getting Help Outside the U.S. and Canada
*
[HS08200(ALL)05/96]
Before you export your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate to make sure local
regulations do not prevent you from registering your vehicle.
Officials at the embassy can also help you decide whether you
should import your vehicle to that country.
*
[HS08300(ALL)05/96]
Officials at the embassy or consulate can tell you where to get
unleaded fuel. If you cannot get unleaded fuel or can get only
fuel with an anti-knock index that is lower than your vehicle
needs, contact a district or customer assistance center before you
leave the U.S. or Canada.
File:14wnhss.ex
Update:Mon Oct 7 11:50:03 1996

338
*
[HS08400(ALL)05/96]
Use of leaded fuel in your vehicle without a proper conversion
may damage the effectiveness of your emissions control system
and may cause engine knocking or serious engine damage. Ford
Motor Company is not responsible for any damage that is
caused by use of improper fuel.
*
[HS08500(ALL)06/95]
You may also have difficulty importing your vehicle back into
the U.S. if you use leaded fuel.
*
[HS08600(ALL)01/93]
If your vehicle must be serviced while you are traveling or
living in Central or South America, the Caribbean, or the
Middle East, contact the nearest Ford dealership. If the
dealership cannot help you, contact:
*
[HS08700(ALL)10/95]
7-1/2 pica art:0040273-C
*
[HS08800(ALL)06/95]
If you are in other foreign countries, contact the nearest Ford
dealership. If the dealership cannot help you, they can direct
you to the appropriate Ford affiliate office.
*
[HS08900(ALL)06/95]
If you buy your vehicle in North America and then relocate
outside of the U.S. or Canada, register your Vehicle
Identification Number and new address with Ford Motor
Company Export Operations.
File:14wnhss.ex
Update:Mon Oct 7 11:50:03 1996

365
Index
Driving under special conditions............ 230
bad weather.................... 231
heavy load..................... 233
high speed..................... 231
high water..................... 232
slippery roads................... 231
tips for safe driving................. 230
towing a trailer................... 234
E
Electrical system
fuses........................ 237
operating when the engine is off............ 91
relays....................... 246
Electronic radio with cassette
(see Electronic sound system)........... 60
Electronic sound system
antenna....................... 90
tuning the radio................ 31,43,61
warranty and service information............ 69
Electronic stereo cassette radio
(see Electronic sound system)........... 60
Electronic stereo radio (see Electronic sound system).... 60
Emergencies, roadside
assistance...................... 331
battery acid spills................262, 292
fuel........................ 303
jump-starting.................... 262
towing....................... 268
Emergency brake (parking brake)............ 214
Emission control system................ 307
catalytic converter.................. 307
emissions warranty.................. 3
File:wnixs.ex
Update:Fri Oct 11 10:49:35 1996

366
Engine
does not start.................... 235
fuel injected engine, starting............. 205
fuel pump shut-off switch.............. 235
preparing to start.................. 205
service points.................... 273
storing your vehicle...............326±327
Engine block heater.................. 208
Engine coolant.................... 282
checking and adding................ 282
checking hoses................... 286
disposal..................278, 285, 290
drain and flush................... 286
preparing for storage................ 328
proper solution.............278, 284±285, 290
recovery reservoir................273, 282
specifications.................... 325
temperature gauge.................. 22
Engine coolant temperature gauge............ 22
Engine fan...................... 269
Engine oil...................... 276
changing oil and oil filter.............. 278
checking and adding................ 277
dipstick...................... 277
disposal..................278, 285, 290
engine oil pressure warning light............ 16
filter, specifications................. 323
refill capacities................... 324
specifications.................... 276
synthetic oil..................276±277
ªbreak-inº oils................... 4±5
viscosity....................276±277
File:wnixs.ex
Update:Fri Oct 11 10:49:35 1996

367
Index
Entry system
illuminated..................... 130
remote....................... 126
Exhaust fumes..................... 208
Extended Service Plan, Ford............... 4
F
Fan, engine fan, avoiding injury............. 269
Federal Communications Commission........... 69
Flashers, hazard.................... 100
Flashing the lights.................... 95
Flat tire........................ 247
Fluid refill capacities.................. 324
Foglamps........................ 87
Ford Dispute Settlement Board............. 334
Ford Extended Service Plan................ 4
Ford Motor Company of Canada............ 339
Ford of Canada Customer Assistance Centre....... 339
Foreign registration.................. 337
French owner guides, how to obtain............ 3
Fuel
calculating fuel economy............... 305
capacity...................... 324
filling your vehicle with fuel............. 300
filter, specifications................. 323
fuel gauge...................... 20
improving fuel economy............... 306
low fuel warning light................. 20
quality....................... 302
running out of fuel................. 305
safety information relating to automotive fuels..... 303
storing your vehicle................. 327
treating emergencies................. 303
File:wnixs.ex
Update:Fri Oct 11 10:49:35 1996

368
Fuel cap, replacing.................. 301
Fuel filter, specifications................ 323
Fuel gauge....................... 20
Fuse panels
engine compartment................. 244
instrument panel.................. 238
Fuses
charts....................... 240
checking and replacing............... 238
G
Gas mileage (see Fuel economy)............ 305
Gauges
engine coolant temperature gauge........... 22
fuel gauge...................... 20
odometer....................... 23
speedometer..................... 23
tachometer...................... 24
trip odometer..................... 23
GAWR (Gross Axle Weight Rating)
calculating..................... 223
definition....................222, 233
driving with a heavy load.............. 233
location...................... 222
Gearshift
automatic operation................. 216
column-mounted.................. 216
locking the gearshift.................. 91
positions...................... 216
shifting the gears.................. 216
shift-lock...................... 217
File:wnixs.ex
Update:Fri Oct 11 10:49:35 1996

372
Lights, warning and indicator (continued)
low fuel....................... 20
low washer fluid................... 19
oil pressure...................... 16
safety belt...................... 12
theft system..................... 27
traction control system................ 25
turn signal indicator................ 17,93
Load limits
GAWR....................... 233
GVWR....................... 233
trailer towing..................224, 234
Lubricant specifications................ 325
Luggage rack..................... 229
Lug nuts
anti-theft...................... 254
tightening sequence................. 260
Lumbar support pad.................. 137
M
Maintenance schedule and record (see separate Maintenance
Schedule and Record booklet)........... 3
Maintenance (see servicing)............... 269
Mileage, calculating fuel economy............ 305
Mirrors........................ 117
automatic dimming rearview mirror......... 107
dual electric remote control............. 118
side view mirrors (manual)............. 117
vanity mirror, illuminated.............. 108
Motorcraft parts.................... 323
File:wnixs.ex
Update:Fri Oct 11 10:49:35 1996