1997 Mercury Villager service

318
%*
[MC38590(ALL)03/96
]
How to Prepare Your Vehicle for
Inspection/Maintenance (I/M) Testing
*
[MC38595(ALL)05/96]
In some localities it may become a legal requirement to pass an
Inspection/Maintenance (I/M) test of the On-Board Diagnostic
(OBD) II system. If the vehicle's powertrain system or its battery
has just been serviced, the OBD II system is reset to a not ready
for I/M testing condition. To prepare for I/M testing, the law
specifies that additional mixed city and highway driving is
required to complete the check of the OBD II system.
*
[MC38602(ALL)03/96]
The driving modes required to reach the ready condition consist
of a minimum of 30 minutes of city and highway driving as
described below.
*
[MC38607(ALL)03/96]
n
20 minutes of driving in stop and go city-type traffic with at
least four idle periods.
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[MC38612(ALL)03/96]
n
10 minutes of driving on an expressway or highway.
*
[MC38617(ALL)05/96]
Before completing the above driving modes, the engine must be
warmed up and at operating temperature. Once started, the
vehicle must not be turned off during the above driving modes.
If the vehicle owner is unable to meet the I/M requirements by
using these driving patterns, an authorized service center can
perform a detailed OBD II drive cycle as it would any other
type of repair work.
%*
[MC38700(ALL)03/96]
Lights and Bulb Replacement
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[MC38800(ALL)01/96]
It is a good idea to check the operation of the following lights
frequently:
*
[MC38900(ALL)01/96]
n
headlamps
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[MC38950(ALL)01/96]
n
high-mount brakelamp
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[MC39000(ALL)01/96]
n
tail lamps
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[MC39100(ALL)01/96]
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brakelamps
File:11vxmcn.ex
Update:Mon Jun 10 15:17:05 1996

Capacities and Specifications
345
%*
[CS47000(ALL)03/96]
Engine Compartment
[CS47100(ALL)03/96]
Your vehicle has a 3.0 liter EFI, V-6 engine. The following
illustration will show a diagram of your engine and where you
can find items that you should service regularly.
[CS47200(ALL)03/96]
fourteen pica
chart:0040238-BFile:12vxcsn.ex
Update:Wed Jun 5 09:32:54 1996

349
Customer Assistance
%*
[HS00710(ALL)05/96]
Roadside Assistance
*
[HS00715(ALL)11/95]
Ford Motor Company has set up a 24-hour, seven-day-a-week
hotline with trained operators who put you in touch with the
help you need if you experience a problem with your vehicle.
This complimentary service is provided to you throughout your
warranty period of 3 years or 36,000 miles (60,000 km),
whichever comes first. To purchase Roadside Assistance
coverages beyond this period (available through Ford Auto Club
in the United States or Ford and Lincoln-Mercury dealers in
Canada), contact your Ford or Lincoln-Mercury dealer.
Additional Roadside Assistance coverage is unavailable in
Puerto Rico and the Virgin Islands.
*
[HS00720(ALL)06/94]
Roadside Assistance will cover the following:
*
[HS00725(ALL)06/94]
n
Mount your spare if you have a flat tire.
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[HS00730(ALL)06/94]
n
Jump-start your battery if it is dead.
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[HS00735(ALL)06/94]
n
Unlock your vehicle if you are locked out.
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[HS00740(ALL)06/94]
n
Bring you fuel if you run out.
*
[HS00745(ALL)06/94]
n
Tow your vehicle if you are stranded. Even non-warranty
related tows, like accidents or getting stuck in mud or snow,
are covered (some exclusions apply, such as impound towing
and repossession).
*
[HS00750(ALL)06/94]
How to use Roadside Assistance
*
[HS00755(ALL)06/94]
Your Roadside Assistance identification card can be found in the
Owner Guide portfolio in your glove compartment. Complete
the card and place it in your wallet for quick reference.
*
[HS00760(ALL)04/95]
To receive roadside assistance in the United States call
1-800-241-FORD (in Canada call 1-800-665-2006).
*
[HS00765(ALL)04/95]
Should you need to arrange for roadside assistance yourself,
Ford Motor Company will reimburse the reasonable cost. To
obtain information about reimbursement call 1-800-241-FORD (in
Canada call 1-800-665-2006).
File:14vxhsn.ex
Update:Thu May 30 09:59:49 1996

350
*
[HS00800(ALL)01/93]
If You Have a Service Concern
*
[HS00900(ALL)01/93]
Ford Motor Company has authorized Ford and Lincoln-Mercury
dealerships to service your vehicle. This section tells you how to
get service or maintenance for your vehicle.
%*
[HS01610(ALL)02/95]
Service/Maintenance Concerns (U.S. or Canada)
*
[HS01700(ALL)04/95]
Ford recommends taking your vehicle to your selling dealer
who wants to ensure your continued satisfaction. You may,
however, take your vehicle to any authorized Ford or
Lincoln-Mercury dealer. In most cases, your dealer will be able
to resolve your concern.
*
[HS01800(ALL)03/95]
If you are not satisfied with the service you received from your
dealership's service department, talk to the service manager at
the dealership. If you still are not satisfied, talk to the owner or
general manager of the dealership. In most cases, you will have
your concern resolved at this level.
*
[HS02100(ALL)04/95]
If you are away from home when your vehicle needs to be
serviced, or if you need more help than the dealer gave you,
contact the Ford Customer Assistance Center to find an
authorized dealership that may be able to help you.
[HS02110(ALL)05/95]
7-1/2 pica art:0040183-B*
[HS02120(ALL)05/96]
If you live in Canada and have any questions or concerns that
the dealership cannot answer, contact the Customer Assistance
Centre.
File:14vxhsn.ex
Update:Thu May 30 09:59:49 1996

352
%*
[HS03500(ALL)05/96]
The Dispute Settlement Board (U.S. Only)
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[HS03600(ALL)05/96]
The Dispute Settlement Board is:
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[HS03700(ALL)05/96]
n
an independent, third-party arbitration program for warranty
disputes
*
[HS03800(ALL)05/96]
n
available free to owners and lessees of qualifying Ford Motor
Company vehicles
*
[HS03900(ALL)05/96]
The Dispute Settlement Board may not be available in all states.
Ford Motor Company reserves the right to change eligibility
limitations, modify procedures and/or discontinue this service
without notice and without incurring obligations.
[HS04000(ALL)05/96]
What kinds of cases does the Board review?
*
[HS04100(ALL)05/96]
The Board reviews all warranty performance complaints on
Ford, Mercury and Lincoln cars and Ford and Mercury light
trucks under the new vehicle limited warranty that have not
been resolved by either a dealer or Ford Motor Company,
except those involving:
*
[HS04200(ALL)05/96]
n
a non-Ford product
*
[HS04300(ALL)05/96]
n
a non-Ford dealership
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[HS04400(ALL)05/96]
n
a vehicle sales transaction
*
[HS04500(ALL)05/96]
n
request for reimbursement of consequential expenses.
Expenses incidental to the warranty complaint being
reviewed are eligible for consideration
*
[HS04600(ALL)05/96]
n
items not covered by the new vehicle limited warranty
*
[HS04700(ALL)05/96]
n
items covered by a service contract
*
[HS04800(ALL)05/96]
n
alleged liability claims
File:14vxhsn.ex
Update:Thu May 30 09:59:49 1996

354
*
[HS06300(ALL)05/96]
Your dealership and a Ford Motor Company representative are
asked to submit statements at this time.
*
[HS06400(ALL)05/96]
To review your case properly, the Board needs the following
information:
*
[HS06500(ALL)05/96]
n
legible copies of all documents and maintenance or repair
orders relevant to the case
*
[HS06600(ALL)05/96]
n
the year, make, model and Vehicle Identification Number
(VIN) listed on your vehicle ownership license
*
[HS06700(ALL)05/96]
n
the date of repair(s) and mileage at the time of occurrence(s)
*
[HS06800(ALL)05/96]
n
the current mileage
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[HS06900(ALL)05/96]
n
the name of the dealer who sold or serviced the vehicle
*
[HS07000(ALL)05/96]
n
a brief description of your unresolved concern
*
[HS07100(ALL)05/96]
n
a brief summary of the action taken with the dealer and
Ford Motor Company
*
[HS07200(ALL)05/96]
n
the names (if known) of all the people you contacted at the
dealership
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[HS07300(ALL)05/96]
n
a description of the action you expect to resolve your
concern
*
[HS07400(ALL)05/96]
Should your case NOT qualify for review, a letter of explanation
will be mailed to you.
*
[HS07500(ALL)05/96]
Oral presentations
*
[HS07600(ALL)05/96]
If the involved vehicle is within 36 months and 36,000 miles of
the warranty start date, you have the right to make an oral
presentation before the Board. Indicate your choice to do so on
the application. Oral presentations may also be requested by the
Board.
File:14vxhsn.ex
Update:Thu May 30 09:59:49 1996

356
%*
[HS08300(ALL)05/96]
Ford of Canada Customer Assistance
*
[HS08305(ALL)05/96]
If you live in Canada and have any questions or concerns that
the dealership cannot answer, contact the Customer Assistance
Centre.
[HS08310(ALL)05/96]
6 pica art:0040188-B*
[HS08315(ALL)05/96]
Please have the following information available when contacting
the Customer Assistance Centre:
*
[HS08320(ALL)05/96]
n
your telephone number (both business and home)
%*
[HS08330(ALL)05/96]
n
your Vehicle Identification Number (VIN) listed on your
vehicle ownership license
*
[HS08340(ALL)05/96]
n
the year and make of your vehicle
*
[HS08350(ALL)05/96]
n
the date purchased
*
[HS08360(ALL)05/96]
n
the name of the dealer and the city where the dealership is
located
*
[HS08370(ALL)05/96]
n
the current mileage on your vehicle
%*
[HS08380(ALL)05/96]
Mediation/Arbitration Program (Canada Only)
*
[HS08390(ALL)05/96]
In those cases where you continue to feel that the efforts by
Ford and the dealer to resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of Canada participates in
an impartial third party mediation/arbitration program
administered by the Canadian Motor Vehicle Arbitration Plan
(CAMVAP).
File:14vxhsn.ex
Update:Thu May 30 09:59:49 1996

Customer Assistance
357
*
[HS08400(ALL)05/96]
The CAMVAP program is a straight-forward and relatively
speedy alternative to resolve a disagreement when all other
efforts to produce a settlement have failed. This procedure is
without cost to you and is designed to eliminate the need for
lengthy and expensive legal proceedings.
*
[HS08410(ALL)05/96]
In the CAMVAP program, impartial third-party Arbitrators
conduct hearings at mutually convenient times and places in an
informal environment. These impartial Arbitrators review the
positions of the parties, make decisions and, where appropriate,
render awards to resolve disputes. CAMVAP decisions are fast,
fair and final as the arbitrator's award is binding on both you
and Ford of Canada.
*
[HS08420(ALL)05/96]
CAMVAP services are available in all territories and provinces,
except Quebec. For more information, without charge or
obligation, call your CAMVAP Provincial Administrator directly
at 1-800-207-0685.
%*
[HS08430(ALL)05/96]
Getting Help Outside the U.S. and Canada
*
[HS08440(ALL)05/96]
Before you export your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate to make sure local
regulations do not prevent you from registering your vehicle.
Officials at the embassy can also help you decide whether you
should import your vehicle to that country.
*
[HS08450(ALL)05/96]
Officials at the embassy or consulate can tell you where to get
unleaded fuel. If you cannot get unleaded fuel or can get only
fuel with an anti-knock index that is lower than your vehicle
needs, contact a district or customer assistance center before you
leave the U.S. or Canada.
*
[HS08460(ALL)05/96]
Use of leaded fuel in your vehicle without a proper conversion
may damage the effectiveness of your emissions control system
and may cause engine knocking or serious engine damage. Ford
Motor Company is not responsible for any damage that is
caused by use of improper fuel.
File:14vxhsn.ex
Update:Thu May 30 09:59:49 1996