1997 MERCEDES-BENZ ML350 door lock

148 Tele Aid
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Tele Aid
Important!
The initial activation of the Tele Aid system may only be
performed by completing the subscriber agreement and
placing an acquaintance call using the “SOS” button.
Failure to complete either of these steps will result in a
system that is not activated. If the system is not
activated the indicator lamp in the “SOS” button stays
on after turning electronic key in starter switch to
position 2 and the message “TELE AID – NOT
ACTIVATED” will be shown in the MCS display for
approx. 10 seconds.
If you have any questions regarding activation, please
call the Response Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
(Telematic Alarm Identification on Demand)
The Tele Aid system consists of three types of response;
automatic and manual emergency, roadside assistance
and information.The Tele Aid system is operational providing that the
vehicle’s battery is charged, properly connected, not
damaged and cellular and GPS coverage is available.
The speaker volume of a Tele Aid call can be adjusted
using the volume control on the MCS unit. To activate,
press the “SOS” button, the Roadside Assistance
button• or the Information button¡, depending
on the type of response required.
Shortly after the completion of your Acquaintance Call,
you will receive a user ID and password via first call
mail. By visiting www.mbusa.com and selecting
“Tele Aid” (USA only), you will have access to account
information, remote door unlock, Info Services
* profile
and more.
* OptionalSystem self-check
Initially, after turning the key in steering lock to
position 2, malfunctions are detected and indicated (the
indicator lamps in the “SOS” button, the Roadside
Assistance button• and Information button¡
stay on longer than 10 seconds or do not come on). The
message “TELE AID – PLEASE VISIT WORKSHOP”
appears in the MCS display.

157 Tele Aid
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If the indicator lamp continues to flash or the system
does not reset, contact the Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada), or Mercedes-Benz Client Assistance at
1-800-FOR-MERCedes (1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100 in Canada.
Notes:
The indicator lamp for the respective button flashes
until the call is concluded and this can only be
completed by a Response Center or Client Assistance
Center representative, except Roadside assistance and
Information calls, which can also be terminated by
using the End button on the MCS unit.
When a Tele Aid call has been initiated, the MCS system
audio is muted and the selected mode (radio, tape or
CD) pauses. The optional cellular phone (if installed)
switches off. If you must use this phone, the vehicle
must be parked. Disconnect the coiled cord and place
the call. The navigation system (if engaged) will
continue to run. A pop-up window will appear in the
MCS display to indicate that a Tele Aid call is in
progress.Remote door unlock
In the case you have your vehicle locked unintentionally
(e.g. key inside vehicle), and the reserve key is not
handy, contact the Mercedes-Benz Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada). You will be asked to provide your password
which you provided when you completed the subscriber
agreement.
Then return to your vehicle and pull outside handle of
liftgate for a minimum of 20 seconds until the “SOS”
button is flashing.
As an alternative, you may unlock the vehicle via
Internet using the ID and password sent to you shortly
after the completion of your Acquaintance Call.
The Response Center will then unlock your vehicle with
the remote door unlocking feature.
Note:
The remote door unlock feature is available if the
relevant cellular phone network is available.
The SOS button will f lash and the message
“EMERGENCY CALL – CALL CONNECTED” will appear
in t he MCS display to indica te receipt of t he d oor unlock
command.

158 Tele Aid
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Once the vehicle is unlocked, a Response Center
specialist will attempt to establish voice contact with the
vehicle occupants.
If the outside liftgate handle was pulled for more than
20 seconds before door unlock authorization was
received by the Response Center, you must wait
15 minutes before pulling the outside liftgate handle
again.Stolen vehicle tracking services
In the event your vehicle was stolen, report the incident
to the police who will issue a numbered incident report.
Pass this number on to the Mercedes-Benz Response
Center.
The Response Center will then attempt to covertly
contact the vehicle’s Tele Aid system. Once the vehicle
is located, the Response Center will contact the local
Law Enforcement and you. The vehicle’s location will
only be provided to Law Enforcement.

163 Steering lock
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cluster displayPractical hints Car care Index Caution!
To prevent accelerated battery discharge and a possible
dead battery, always remove the key from the steering
lock. Do not leave the key in steering lock position 0.
Notes:
A warning sounds when the driver’s door is opened
while the key is in steering lock position 1 or 0.
With the engine at idle speed, the charging rate of the
alternator (output) is limited.It is therefore recommended that you turn off
unnecessary electrical consumers while driving in stop-
and-go traffic. This precaution helps to avoid draining of
the battery.
Unnecessary strain on the battery and charging system
may be minimized by turning off the following power
consumers, for example: Heated seats, rear window
defroster.

246 Tires, Wheels
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Move vehicle to a level area which is a safe distance
from the roadway.
Important!
The vehicle doors lock if the left front wheel rotates with
the engine running. Do not leave the engine running
while changing a wheel.
1. Set parking brake and turn on hazard warning
flasher.
2. Move selector lever to position “P” and turn off
engine, and remove key from the steering lock.
3. Prevent vehicle from rolling away by blocking
wheels with wheel chocks (not supplied with
vehicle) or sizable wood block or stone. When
changing a wheel on a hill, place chocks on the
downhill side blocking both wheels of the other
axle. On a level road, place one chock in front of and
one behind the wheel that is diagonally opposite to
the wheel being changed.4. Using the wrench, loosen but do not yet remove the
wheel bolts.
5. Open jack enough to fit under vehicle.
The jack take-up brackets are located directly
behind the front wheel housings and in front of the
rear wheel housings.
P40.10-2370-26

255 Towing
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cluster displayPractical hintsCar care Index Tow in g t h e ve hic l e
Important!
When towing the vehicle, please, note the following:
With the automatic central locking activated and the
engine running, the vehicle doors lock if the left front
wheel is turning at vehicle speeds of approximately
9 mph (15 km / h) or more.
To prevent the vehicle door locks from locking,
deactivate the automatic central locking, see page 32.The front towing eye is located on the passenger side
below the bumper.
1To w i n g eye , f r o n t
Prior to towing the vehicle with all wheels on the
ground, make certain that the key is in steering
lock position 2.
P88.20-2160-26

300 Index
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Index
AABS (Antilock brake system) ....................................... 201
LOW RANGE – ABS ..................................................202
Malfunction indicator lamp .....................................222
Adjustable steering wheel .............................................. 70
Indicator lamp ...........................................................222
Adjusting headlamp aim ...............................................268
Air conditioner refrigerant ...........................................294
Air pump .........................................................................239
Air recirculation ............................................................ 102
Airbag deactivation system ............................................ 53
Airbag OFF indicator lamp ...........................................222
Airbags .............................................................................. 56
Alarm system ............................................................. 35, 36
Anticorrosion/antifreeze .................... 181, 235, 293, 297
Antiglare night position ................................................. 71
Antilock brake system (ABS) ....................................... 201
LOW RANGE – ABS ..................................................202
Malfunction indicator lamp .....................................222
Antitheft alarm system ................................................... 35
Aquaplaning ................................................................... 178Ashtray
Center console, front ................................................ 118
Rear passenger compartment ................................. 118
Automatic central locking ..............................................32
Automatic transmission ................................................ 165
Emergency Operation ............................................... 172
Fluid level .................................................................. 234
Selector lever position .............................................. 168
Transmission selector lever,
manually unlocking 259
BBabySmart
TM airbag deactivation system ..................... 53
Self-test ......................................................................... 53
BAS (Brake assist system) ............................................ 199
Malfunction indicator lamp .....................................221
Battery .............................................................................251
Battery recycling ...................................................... 252
Charge indicator lamp ............................................. 223
Battery, remote control ................................................. 270
Block heater .................................................................... 182
Blocking of rear door windows ....................................105
Brake assist system (BAS) ............................................ 199
Malfunction indicator lamp .....................................221

302 Index
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cluster displayPractical hints Car careIndex
Clock, adjusting ............................................................... 80
Compartment under front passenger seat ..................116
Consumer information ..................................................298
Control and operation of radio transmitters ............. 146
Coolant level
Adding ........................................................................235
Checking ....................................................................234
Low engine coolant level warning ..........................224
Coolant temperature gauge ............................................ 81
Coolants ...........................................................................296
Anticorrosion/antifreeze quantity .........................296
Low engine coolant level warning ..........................224
Cover blind, cargo area ................................................. 137
Cruise control ................................................................. 196
Cup holder
Instrument panel .......................................................116
Rear center console ...................................................117
DDaytime running lamps .................................................. 91
Deep water
Driving instructions ................................................. 181
Defroster, rear window .................................................. 103
Display illumination ........................................................ 80Doors .................................................................................. 30
Drinking and driving ..................................................... 174
Drive sensibly - save fuel .............................................. 174
Driving instructions ...................................................... 174
Driving off ....................................................................... 176
EEBP (Electronic brake proportioning) ........................ 204
Electrical outlet ............................................................. 230
Electronic brake proportioning (EBP) ........................ 204
Electronic stability program (ESP) ............................. 205
Control switch .......................................................... 207
Malfunction indicator lamp .....................................221
Synchronizing .......................................................... 206
Warning lamp ............................................................221
Electronic traction system (4-ETS+) ........................... 203
LOW RANGE – 4-ETS ............................................... 204
Malfunction indicator lamp .....................................221
Emergency call
See Tele Aid ...............................................................148
Emergency operation of Skyview Top ....................... 273
Emergency tensioning retractor (ETR) .........................55
Emergency unlocking in case of accident ...................33
Emission control ............................................................ 161