1997 LINCOLN CONTINENTAL phone

83
typically within 100 feet. In addition to latitude and
longitude, the system also determines heading and
speed.
Vehicle positioning information is relayed to the
Lincoln Security Response CenterONLYduring
roadside or emergency requests. The response center
will not be able to track your location while in an
inactive state.Lincoln RESCU System LimitationsInoperative if cellular phone inactive or
inoperativeLincoln RESCU utilizes your vehicle's cellular phone
and will not operate if cellular service has not been
activated or if the phone is inoperative.Inoperative if battery discharged or
disconnectedLincoln RESCU is powered by the vehicle's battery
and will not operate if the battery is discharged or
disconnected.
Potentially inoperative if vehicle involved
in accidentIf the vehicle is involved in an accident, some
components could be damaged, rendering your
Lincoln RESCU System inoperative.Positioning capability degraded if satellite
signals obstructedVehicle positioning is accomplished by receiving and
interpreting signals transmitted by satellites. If the
signals are obstructed, positioning capability could
be degraded or lost. This situation will be most
prevalent in urban areas populated with tall
buildings. Tunnels, underpasses, parking garages,
trees, and similar structures could also adversely
affect positioning performance. Under these
conditions, the system will operate but the response
center could have difficulty identifying your current
location. (The last valid position obtained before the
obstruction is retained, however, and will be sent.)
The operator may depend on you to provide verbal
information regarding vehicle location.
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84Positioning capability temporarily
degraded after battery reconnectWhen your vehicle is started, the Lincoln RESCU
GPS receiver begins the process of determining
vehicle location. The receiver will search the sky
and attempt to acquire signals from all visible
satellites. A real-time clock and an almanac
containing detailed information about the satellite
constellation are stored in the on-board computer's
memory and are used to expedite the search. If the
vehicle's battery is disconnected, the clock memory
is erased and time and date are lost. Once the
battery is reconnected, it could take approximately
15 minutes to reacquire the clock and for
positioning capability to be restored. During this
time, the system will operate but the response
center will not be able to identify your location. In
this situation, the operator will depend on you to
provide verbal information regarding vehicle
location.
Inoperative if cellular signal marginal or
unavailableSince the Lincoln RESCU System utilizes the
vehicle's cellular phone, it can only be operated in
geographical areas with cellular coverage. Although
approximately 90 percent of the U.S. population
lives and works in cellular coverage areas, there are
various rural or mountainous areas where coverage
is marginal or does not exist. If an activation occurs
in this situation, the messages ªNO CELLULAR
SIGNALº and ªWAITING TO ACQUIREº will
alternately be displayed on the Message Center. If
after several attempts cellular service cannot be
acquired, the message ªUNABLE TO PLACE CALLº
will be displayed, the assistance request will be
terminated and the phone will return to its normal
operating mode.
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85
Inoperative if cellular system busyIn a particular area, the local cellular system can
only handle a limited number of cellular calls at
one time. Once volume has reached the maximum
limit, additional callers are denied access. If an
activation occurs in this situation, the messages
ªCELLULAR SYSTEM BUSYº and ªPLEASE WAITº
will alternately be displayed on the message center.
If after several attempts a cellular channel cannot be
acquired, the message ªUNABLE TO PLACE CALLº
will be displayed, the assistance request will be
terminated and the phone will return to its normal
operating mode.Incompatible with cellular PIN featureSome cellular carriers offer custom phone numbers
that are assigned a personal identification number
(PIN). In this situation, the user is required to enter
the pin with any phone calls made over the
network. The Lincoln RESCU System is notcompatible with the PIN feature. At the time your
phone is activated, ask your carrier to assign you a
phone number that does not require a personal
identification number entry. If you have difficulty
obtaining a non-PIN number, contact your dealer or
call the Ford Cellular System Clearinghouse at
1-800-367-3357 for assistance.
Incompatible or performance limited with
certain cellular provider featuresSome cellular carriers offer customers various
optional features with their cellular service. Several
of these features are not compatible or could
potentially limit the performance of your Lincoln
RESCU System. No outgoing calls, hotline and NPA
restrictions are incompatible cellular features and
must be avoided. Operation is possible with no
incoming calls, call forwarding, busy/no answer
transfer and call waiting, but these features could
impact overall system performance. Because carriers
are regularly making new features available to
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86customers, this list may not be complete. Contact
your dealer for assistance if you are unsure if a
particular cellular feature is compatible with your
Lincoln RESCU System.Potential limitations if activated outside
home cellular regionAt the time you receive your vehicle (or shortly
after), you will need to select a cellular carrier and
activate your phone. If desired, carrier selection can
be arranged through your dealer. This carrier is
usually local to your region and will handle call
processing and billing services for your cellular
telephone. In order to use your phone when
traveling outside your home cellular region, the
services of the carriers local to the new area will be
required. If your home carrier does not have an
agreement with the new local carrier, your phone
calls could be forwarded to an operator and youmay be required to provide a credit card number
before your call is processed. If an activation occurs
in this situation, the initial call will be terminated
and a second call which bypasses the response
center's computer will be placed. UNLIKE DURING
THE FIRST CALL ATTEMPT, YOUR CELLULAR
HANDSET WILL NOT BE LOCKED DURING THE
SECOND CALL, SO YOU WILL HAVE THE
OPTION OF TERMINATING THE ASSISTANCE
REQUEST AT ANY TIME BY PUSHING EITHER
THE ªPWRº OR THE ªENDº BUTTON ON THE
CELLULAR HANDSET. If the second call is not
terminated, it will be forwarded to a local cellular
carrier operator. In this situation, you can provide
the operator with the number you are dialing
(Lincoln Security Response Center at
1-800-334-1327) and your credit card number or
ask to be connected to the local 911 or other
emergency services.
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88NOTE:Information regarding changing or retrieving
lost passwords can be obtained by contacting the
Lincoln Security Response Center at
1-800-334-1327.Acquaintance ActivationsIt is required that you initiate an acquaintance
activation shortly after receiving your vehicle and
having your phone activated. An acquaintance
activation is initiated by pressing either the roadside
or emergency assistance button. When voice
communication is established with the Lincoln
Security Response Center, indicate that you are a
new user and the operator will follow special
acquaintance period support procedures which are
intended to familiarize you with your Lincoln
RESCU system. As described previously, the
acquaintance call can also be used to complete the
registration for new customers
Service ChargesFor four years, beginning with your vehicle's
warranty period, you will be entitled to unlimited
activations without facing service charges. (These
activations should be made only when emergency
or roadside assistance is required.) You will be
responsible, however, for any charges imposed by
your cellular phone carrier for the 1-800 phone call
to the Lincoln Security Response Center. After your
initial service period expires, you may be required
to pay a monitoring service fee. Your dealer can
provide you with specific information regarding post
initial service period service fees.Relinquishing Your VehicleAt the time you relinquish your vehicle, it is
important that you contact the Lincoln Security
Response Center at 1-800-334-1327 and cancel your
security service. Personal information provided to
the response center at the time of your registration
will be removed from the vehicle's file.
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113
Cellular Phone (If equipped)For information about the cellular phone in your
vehicle, refer to theCellular Phone User's Manual
provided with your phone. For further questions
about your Lincoln cellular phone, contact the Ford
Cellular System at 1-800-367-3013(U.S.). In
Canada, please contact your dealer.
NOTE:It is recommended that you fold your
cellular phone antenna down onto the back glass
before entering a car wash.ConsoleYour vehicle may have a full console. The full
console has the following features:
The features on the full console
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282How does the Board Work?The Board consists of:q
three consumer representatives
q
a Ford or Lincoln/Mercury dealer
Consumer candidates for Board membership are
recruited and trained by an independent consulting
firm. Dealers are chosen because of their business
leadership qualities.
What the Board needsTo have your case reviewed you must complete the
application in the DSB brochure and mail it to the
address provided on the application form.
Your application is reviewed and, if it is determined
to be eligible, you will receive an acknowledgment
indicating:q
the file number assigned to your application
q
the toll-free phone number of the DSB's
independent administratorYour dealership and a Ford Motor Company
representative are asked to submit statements at this
time.
To review your case properly, the Board needs the
following information:
q
legible copies of all documents and maintenance
or repair orders relevant to the case
q
the year, make, model, and Vehicle
Identification Number (VIN) listed on your
vehicle ownership license
q
the date of repair(s) and mileage at the time of
occurrence(s)
q
the current mileage
q
the name of the dealer who sold or serviced the
vehicle
q
a brief description of your unresolved concern
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284To Request a DSB
Brochure/ApplicationFor a brochure/application, speak to your dealer or
write to the Board at the following address:Ford of Canada Customer
AssistanceIf you live in Canada and have any questions or
concerns that the dealership cannot answer, contact
the Lincoln Centre.
Please have the following information available
when contacting the Lincoln Centre:q
your telephone number (both business and
home)
q
the name of the dealer and the city where the
dealership is located
q
the year and make of your vehicle
q
the date purchased
q
the current mileage on your vehicle
q
your Vehicle Identification Number (VIN) listed
on your vehicle ownership license
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