1997 GMC SAVANA service

Roadside Assistance
In
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GMC’s Roadside Assistance provides stranded owners
with over-the-phone roadside repairs, location of the
nearest GMC dealer or
the following special services:
Flat Tire Change: Installation of spare tire will be
covered at no charge (customer is responsible for repair
or replacement of tire).
Fuel Delivery: Delivery of enough fuel for the customer
to get to the nearest service station (up to
$4.00) will
be covered.
Jump Start: No-start situations which require a battery
jump start will be covered at no charge.
Lock Out: Replacement keys or locksmith service will
be covered
at no charge if you are unable to gain entry
into your vehicle. Delivery
of the replacement key will
be covered at no charge within
10 miles (16 km).
Emergency Towing Service: Towing to the nearest
GMC dealer for warranty related disablements will
be covered.
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Deluxe Trip Routing: Custom-made, computerized
maps using the most direct or scenic route are provided
free
of charge. Maps include points of interest and list
GMC dealers along the route. Trip Routing also includes
a national hotel discount book and a book of coupons.
State and local maps available upon request. Please
be prepared to furnish your Vehicle Identification
Number (VIN).
Trip Interruption Assistance: GMC will reimburse any
reasonable trip interruption expenses (up to
$500.00)
when directly associated with warranty disablement. Trip
Interruption service covers expenses such as meals and
overnight lodging if vehicle disablement occurs at least
150 miles (240 km) from your home or rental property.
Please Note: you will be required to obtain prior
approval from
GMC Roadside Assistance and pay for
expenses at the time
of disablement. Original receipts
should be submitted to GMC Roadside Assistance for
reimbursement. A service representative will provide
assistance when you call. The
Roadside Assistance services listed are available
to retail and retail lease customers operating 1997
GMC
light duty trucks for a period of 3 years/36,000 miles
(60 000 km). All services must be pre-arranged by
GMC Roadside Assistance.
Over-the-phone assistance, such as providing the name
of the closest dealer or minor technical advice, etc.,
is
available to all owner/operators of GMC trucks,
regardless
of vehicle or mileage.
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Just dial GMC Roadside Assistance at
1-800-GMC-8782 (1-800-462-8782, Roadside
Assistance prompt) to reach a qualified representative
who can assist
you.
Your Roadside Assistance representative will ask for the
following information when your call is received:
Vehicle Identification Number (VIN)
Name and home address
Telephone number and location from which you
are calling
Location, license plate number and color of your
GMC truck
0 Mileage of vehicle and description of problem
Roadside Assistance is available
24 hours a day, 7 days
a week,
365 days a year, including weekends and
holidays. Should you have any questions about roadside
assistance, call
the GMC Roadside Assistance Center or
contact your dealer.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warrang.
GMC reserves the right to make any changes or
discontinue the Roadside Assistance program at any
time without notification,
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
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Courtesy Transportation
GMC Commitment Plus offers courtesy transportation
for customers
when obtaining warranty service.
This program is offered in conjunction with
the
3 year/36,000 mile (60 000 km) Bumper to Bumper
New Vehicle Limited Warranty.
Courtesy transportation includes:
One way shuttle ride from the dealership (up to
10 miles (16
km)) for same-day warranty repairs.
A loaner vehicle will be made available for overnight
warranty repairs up to a five day maximum, or up to a
$30 allowance for a rental vehicle, cab,
bus or other
transportation in lieu
of a loaner. (Bringing vehicles in
late
in the day, for service on the next day, does not
constitute overnight repairs.)
Gas allowance of up to $10 a day for rides provided
by another person (i.e., friend, neighbor, etc.)
in
lieu of rental for overnight warranty repair up to
five day maximum.
All Courtesy Transportation arrangements will be
administered by your
GMC dealership service
management.
All requests should reflect actual costs
up to and not to exceed the maximum allowable
dollar limits.
Some state insurance regulations make it impractical
to rent vehicles to people under
21 years of age. If
you are under 21 and have difficulty renting a vehicle,
GMC will reimburse up to $3O/day for documented
transportation you receive.
The Commitment Plus Courtesy Transportation Program
is not part of the Bumper to Bumper Limited Warranty.
GMC reserves
the right to make any changes or
discontinue the Courtesy Transportation Program at any
time without notification.
For additional program details contact your GMC dealer.
In Canada, please consult your GM dealer for
information on Courtesy Transportation.
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REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you
should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write
to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-GMC-8782
(1-800-462-8782) or write:
GMC Consumer Relations
31
E. Judson Street 1607-04
Pontiac, MI 48342-2230 In
Canada, please call
us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005 1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, service bulletins, owner’s manuals ant
other service literature are available for purchase for all
current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada
is 1-800-668-5539.
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1997 GMC SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing \
of your vehicle can be purchased by filling 01
the Service Publication Order Form in this book and mailing it in with your check, money order,
or credit card information to Helm, Incorporated (address below.) \
CURRENT PUBLICATIONS FOR 1997 GMC
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc. RETAIL SELL PRICE:
$90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE UNIT
REPAIR MANUAL
This manual provides information on unit repair service
procedures, adjustments and specifications for the
1997 GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE:
$40.00
SERVICE BULLETINS
Service Bulletins give technical service informarlon needed
to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions to assist in the
diagnosis and service of your vehicle.
OWNER’S INFORMATION
Owner publications are written directly for Owners and
intended
to provide basic operational information about th
vehicle. The owner’s manual will include the Maintenance
Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual and
i
Warranty Booklet.
RETAIL SELL PRICE:
$1 5.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE:
$1 0.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past model
GM vehicles. To request an order form, please
specify year and model name of the vehicle.
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Halogen Bulbs ................................ 6-32 .
Hazard Warning Flashers .......................... 5-2
Head Restraints
................................. 1-5
Headlamps .................................... 2-39
Bulb Replacement
............................ 6-33
High/Low Beam Changer
...................... 2-34
OnReminder
................................ 2-40
Wiring
..................................... 6-59
Hearing Impaired. Customer Assistance
.............. 8-4
Heating
........................................ 3-7
High-Beam Headlamps
.......................... 2-34
Highway Hypnosis
.............................. 4-22
Hill and Mountain Roads
......................... 4-22
Hitches. Trailer
................................. 4-33
Hood
Checking Things Under
......................... 6-7
Prop
........................................ 6-8
Release
...................................... 6-7
Horn ......................................... 2-32
Hydroplaning
.................................. 4-18
Ignition Switch
................................ 2- 16
Ignition Transmission Lock Check
................. 7-47
Inflation. Tire
.................................. 6-42
Inside Daymight Rearview Mirror
................. 2-43
Inspections
.................................... 7-49
Brakesystem
................................ 7-50
Exhaust Systems
............................. 7-49
Radiator and Heater Hose
...................... 7-49
RearAxle
................................... 7-50 Steering
.................................... 7-49
Suspension
.................................. 7-49
Throttle Linkage
.............................. 7-49
Brightness Control
............................ 2-38
Cleaning
.................................... 6-52
Cluster ..................................... 2-48
FuseBlock
.................................. 6-60
Interior Lamps ................................. 2-40
.................................... J ack. Tire 5-25
Jump Starting
................................... 5-3
Keyless Entry System
........................... 2-6
Keys
.......................................... 2-2
Labels 4-27
Certification
................................. 4-27
CertificationEire
............................. 4-27
Service Parts Identification
..................... 6-58
Tire-Loading Information
...................... 4-27
Vehicle Identification Number
................... 6-58
Lamps
........................................ 2-38
Dome
...................................... 2-40
Interior
..................................... 2-40
OnReminder
................................ 2-40
Panel
....................................... 2-40
Underhood
.................................. 2-42
Leaving
Your Vehicle with the Engine Running ....... 2-26
Lighter ....................................... 2-45
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Lights Air Bag Readiness
....................... 1.27. 2.5 1
Anti-Lock Brake System Warning ............ 2.53. 4.7
Brake System Warning
......................... 2-52
Daytime Running Lamps Indicator ............... 2-54
Interior
..................................... 2-40
Safety Belt Reminder
..................... 1 . 11. 2.50
Service Engine Soon
.......................... 2-54
Loading Your Vehicle
........................... 4-27
Door
........................................ 2-4
Ignition Transmission Lock Check
............... 7-47
PowerDoor
.................................. 2-5
Rear Door Security
............................. 2-5
Sliding Door Child Security
...................... 2-5
Loss of Control
................................ 4- 13
Lubricants and Fluids
............................ 7-51
Lubrication Service. Body
........................ 7-46
Locks
......................................... 2-4
Maintenance. Normal Replacement
parts ........... 6-67
Maintenance Record
............................ 7-53
Maintenance Schedule
............................ 7- 1
Long Tripmighway Definition ................... 7-6
Long TripiHighway Intervals
..................... 7-7
Owner Checks and Services
..................... 7-45
Periodic Maintenance Inspections
................ 7-49
Recommended Fluids and Lubricants
............. 7-5 1
Scheduled Maintenance Services .................. 7-4 Short
Trip/City Definition
....................... 7-5
Short Trip/City Intervals ........................ 7-5
Maintenance. Underbody ......................... 6-56
Maintenance When Trailer Towing
................. 4-37
Malfunction Indicator Lamp ...................... 2-54
Manual Front Seat
............................... 1-2
Mirrors
....................................... 2-43
Convex Outside
.............................. 2-44
Inside Daymight Rearview
..................... 2-43
Power Remote Control
......................... 2-43
Visor Vanity
................................. 2-46
MMT
......................................... 6-4
Model Reference
................................. vi
MountainRoads
................................ 4-22
Multifunction Lever
............................. 2-33
Neutral. Automatic Transmission ................. 2-21
New Vehicle Break-In ........................... 2-16
Nightvision
................................... 4-15
Noise Control System
........................... 6-11
Odometer
.................................... 2-49
Odometer. Trip
................................. 2-49
Off-Road Recovery
............................. 4-11
Oil. Engine
.................................... 6-12
Overheating Engine
............................. 5-12
Owner Checks and Services
....................... 7-45
Owner Publications. Ordering
..................... 8-11
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