Page 370 of 402

Downloaded from www.Manualslib.com manuals search engine Drive Axle Service
Check readfront axle fluid level and add as needed.
Check constant velocity joints and axle seals
for leaking.
Transfer Case (All-Wheel Drive) Inspection
Every 12 months or at oil change intervals, check front
axle and transfer case and add lubricant
when necessary.
Check vent hose
at transfer case for kinks and
proper installation.
nansfer Case (Four-wheel Drive)
Inspection
Every 12 months or at oil change intervals, check front
axle and transfer case and add lubricant when necessary.
Check vent hose
at transfer case for kinks and proper
installation. More frequent lubrication may be required
on off-road use.
Brake System Inspection (Two-Wheel and
Four-wheel Drive)
Inspect the complete system. Inspect brake lines and
hoses for proper hook-up, binding, leaks, cracks,
chafing, etc. Inspect disc brake pads for wear and rotors
for surface condition. Also inspect drum brake linings
for wear and cracks. Inspect other brake parts, including
drums, wheel cylinders, calipers, parking brake, etc.
Check parking brake adjustment. You may need to have
your brakes inspected more often if your driving habits
or conditions result
in frequent braking.
Brake System Inspection (All-Wheel-Drive)
Inspect the complete system. Inspect brake lines and
hoses for proper hook-up, binding, leaks, cracks,
chafing, etc. Inspect disc brake pads
for wear and rotors
for surface condition. Inspect other brake parts,
including calipers, parking brake, etc. Check parking
brake adjustment.
You may need to have your brakes
inspected more often
if your driving habits or conditions
result
in frequent braking.
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Page 374 of 402
Downloaded from www.Manualslib.com manuals search engine Part E: Maintenance Record
After the scheduled services are performed, record the
date, odometer reading and who performed the service
in the boxes provided after the maintenance interval.
Any additional information from “Owner Checks and Services’’
or “Periodic Maintenance” can be added on
the following record pages.
Also, you should retain all
maintenance receipts. Your owner information portfolio
is a convenient place to store them.
Maintenance Record
ODOMETER
DATE MAINTENANCE PERFORMED
SERVICED BY READING
7-55
Page 376 of 402
Downloaded from www.Manualslib.com manuals search engine Section 8 Customer Assistance Information
Here you will find out how to contact Chevrolet if you need assistance. This section also tells you how to obtain
service publications and
how to report any safety defects.
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8 -4
8-4
8-5
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8-8
8-9 Customer Satisfaction Procedure
Address for Writing to Chevrolet/Geo
Assistance for
Text Telephone
(TTY) Users
Chevrolet/Geo Roadside Assistance Program
Phone Number for Roadside Assistance
Canadian Roadside Assistance
Chevrolet/Geo Courtesy Transportation
BBB Autoline Information
~ 8-10
~ 8-10
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1
8-11
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Warranty Information
Reporting Safety Defects to the United States
Reporting Safety Defects to Canada
Reporting Safety Defects to General Motors
Ordering Service Publications in Canada
How to Order Service Publications
Order
Form for Service Publications
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Page 377 of 402
Downloaded from www.Manualslib.com manuals search engine Customer Satisfaction Procedure Chevrolet dealers have the facilities, trained technicians
....."---
and up-to-date information to promptly address any
concerns you may have. However,
if a concern has not
been resolved to your complete satisfaction, take the
following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the Sales, Service
or Parts
Manager, contact the owner of the dealership or the
General
Manager.
'I
c I
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Page 380 of 402

Downloaded from www.Manualslib.com manuals search engine Chevrolet/Geo Roadside
Assistance Program
To enhance Chevrolet’s strong commitment to customer
satisfaction, Chevrolet is excited to announce the
establishment of
the Chevrolet/Geo Roadside Assistance
Center.
As the owner of a 1997 Chevrolet/Geo,
membership
in Roadside Assistance is free. Roadside Assistance
is available 24 hours
a day,
365 days a year, by calling 1-800-CHEV-USA
(1-800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance
with minor
mechanical problems.
If your problem cannot be
resolved over
the phone, our advisors have access to a
nationwide network of dealer recommended service
providers. Roadside membership is free, however some
services may incur costs.
Roadside offers two levels
of service to the customer,
Basic Care and Courtesy” Care:
a
a
a
a
Toll-free number, 1-800-CHEV-USA
Free towing for warranty repairs
Basic over-the-phone technical advice
Available dealer services at reasonable costs (ie.,
wrecker services, locksmith/key service, glass
repair, etc.)
Page 381 of 402

Downloaded from www.Manualslib.com manuals search engine ROADSIDE Courtesy Care PROVIDES:
0 Roadside Basic Care services (as outlined above)
Plus:
FREE Non-Warranty Towing (to the closest dealer
from a legal roadway)
0 FREE LocksrnithKey Service (when keys are lost
on
the road or locked inside)
0 FREE Flat Tire Service (spare installed on the road)
0 FREE Jump Start (at home or on the road)
0 FREE Fuel Delivery ($5 of fuel delivered on
the road) Chevrolet/Geo offers Courtesy Transportation
for
customers needing warranty
service. Courtesy
Transportation
will be offered in conjunction with
the coverage provided by the Bumper
to Bumper
New Vehicle Limited Warranty to eligible purchasers
of 1997 Chevrolet/Geo passenger car and light duty
trucks. (Please see
your selling dealer for details.)
Note:
Colmesy Care is available to Retail and Retail Lease
Customers operating
1997 and newer ChevroletlGeo
vehicles for
a period of 3 years/36,000 miles (60 000 km),
whichever occurs first. All
Corlrtes! Curr services must
be pre-arranged by Chevrolet Roadside or dealer
Service Management.
Basic Cure and Corwtesy Care are not part of or
included
in the coverage provided by the New Vehicle
Limited Warranty. Chevrolet reserves the right
to
modify or discontinue Basic Care and Cmrtesy Ccm
at any time.
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Page 382 of 402

Downloaded from www.Manualslib.com manuals search engine For complete program details, see your ChevroledGeo
dealer to obtain a Roadside Assistance Center brochure.
The Roadside Assistance Center uses companies that
will provide you with quality and priority service. When
roadside services are required, our advisors
will explain
any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the
following available
to give to the advisor:
Vehicle Identification Number (VIN)
0 License plate number
Vehicle color
0 Vehicle location
Telephone number where you can be reached
0 Vehicle mileage
Description of problem Please
refer to
the Roadside Assistance brochure
inside your owner information portfolio for
full
program details.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by
the dealer or call
1-800-268-6800 for emergency services.
Page 383 of 402

Downloaded from www.Manualslib.com manuals search engine Courtesy Transportation
Chevrolet/Geo offers Courtesy Transportation for
customers needing warranty service. Courtesy
Transportation
will be offered in conjunction with the
coverage provided by
the Bumper to Bumper New
Vehicle Limited Warranty
to retail purchasers of
1997 Chevrolet/Geo passenger cars and light duty
trucks (please see your selling dealer for details).
Courtesy Transportation includes:
0 One way shuttle ride for any warranty repair
completed during the same day.
0 Up to $30 maximum daily vehicle rental allowance
0 Up to $30 maximum daily cab. bus or other
for any
overnight warranty repair
up to five days, OR
transportation allowance in lieu of rental for any
overnight warranty repair up to five days, OR
Up to S IO daily tuel allowance. for rides provided by
amother person ti .e.. friend. neighbor. etc.) in lieu of
rental for any cnmight warranty repair up to five days.
Note: All Courtesy Transportation arrangements will
be adtnit7istt'red by your Chevrolet/Geo dealer
ser\.ice tnanaFement.
Claim amounts should reflect
all actual COSlS.
Chevrolet/Geo Courtesy Transportation is not part
of the Bumper to Bumper New Vehicle Limited
Warranty. Chevrolet/Geo reserves
the right to make
any changes or discontinue Courtesy Transportation
at any time without notification.
Chevrolet/Geo dealer.
For additional program details, contact your
Some state insurance regulations make
it impractical to
rent vehicles to people under 21 years of age. If you are
under 21 and
have difficulty renting a vehicle, Chevrolet
will reimburse up to $30/day for documented
transportation
you receive.
For warranty repairs during the Complete Vehicle
Coverage period
in the New Vehicle Limited Warranty,
interim transportation
may be available under the
Courtesy Transportation Program. Please consult your
dealer for details. The Roadside Assistance program
is
available only in the United States and Canada.
In Canada, please consult your GM dealer for
information on Courtesy Transportation.
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