1997 CADILLAC ELDORADO phone

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
@ Your name, address, home and business
telephone numbers
8 Vehicle Identification Number (This is available
from the vehicle registration or title,
or the plate at
the top left
of the instrument panel and visible
through the windshield.)
Dealership name
and location
Vehicle delivery date and present mileage
Q Nature of concern
We encourage
you to call us so we can give your inquiry
prompt attention. However, if you wish to write
Cadillac, address your inquiry
to:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
30009 Van
Dyke
P.O. Box 9025
Warren, MI 48090-9025
In Canada, write to:
General Motors
of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
Refer to your Warranty and Owner Assistance Infomation
booklet for addresses
of GM Overseas offices.
When contacting Cadillac, please remember that your concern will likely be resolved in the dealership, using
the dealer’s facilities, equipment and personnel. That
is
why we suggest you follow Step One first if you have
a concern.
xt
’lo assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones
(TTYs),
Cadillac has TTY equipment availabk at its Customer
Assistance Center. Any
TTY user can communicate with
Cadillac
by dialing: 1-800-833-CMCC. (TTY users in
Canada can
dial 1-800-263-3830.)

Downloaded from www.Manualslib.com manuals search engine Wherever you drive in the United States or Canada,
an advisor is available to assist you over the phone.
A dealer technician, if available, can travel to your
location
within a 30 mile (50 km) radius, of a
participating Cadillac dealership.
If beyond this radius,
we will arrange
to have your car towed to the nearest
Cadillac dealership.
Dial the toll-free Roadside Service number:
1-800-882-1112. An experienced Roadside
Service Advisor
will assist you and request the
following information:
@ A description of the problem
@ Name, home address, home telephone number
@ Location of your Cadillac and number you are
0 The model year, Vehicle Identification Number
calling
from
(VIN), mileage
and date of delivery
oadside Service for the
Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties
or are speech impaired. Cadillac has
installed special telecommunication devices called Text
Telephone
('ITY) in the Roadside Service Center.
Any customer who has access to a
(my) or a
conventional teletypewriter can communicate
with
Cadillac by dialing from the United States or Canada
1-800-833-CMCC -- daily, 24 hours.

Downloaded from www.Manualslib.com manuals search engine This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or
to discontinue its
participation in this program.
Both Cadillac and your Cadillac dealer are committed
to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that, if a situation
arises where you
feel your concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is
very successful.
There may be instances where an impartial third party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Cadillac voluntarily participates in
BBB
AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system
to settle automotive disputes.
This program is available
free
of charge to customers who currently own or lease :
GM vehicle.
If you are not satisfied after following
the Customer
Satisfaction Procedure, you may contact the
BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone:
1-800-955-5100
To file a claim, you will be asked to provide your narne
and address, your Vehicle Identification Number
(VIN)
and a statement of the nature of your complaint.
Eligibility is limited
by vehicle age and mileage, and
other factors.

Downloaded from www.Manualslib.com manuals search engine If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately
notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario
KlG 352
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-458-8006 or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
30009 Van Dyke
P.Q. Box 9025
Warren,
MI 48090-9025 In Canada, please
call
us at 1-800-263-3777 (English)
or 1-800-263-7854 (French).
Or, write:
General Motors
of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.

Downloaded from www.Manualslib.com manuals search engine ORDER TOLL FREE Orders will be mailed within 10 days of receipt. Please allow ade uate time for postal
(MOTE: For Credit Card Holders Only) service. If further information is needed, write to the address s a own below or call
(Monday-Friday 8:OO AM - 6:OO PM EST) information within 30 days of delivery. On returns, a re-stocking fee may be applied
1 -800-782-4356 1-800-782-4356. Material cannot be returned for credit without packing slip with return
FAX Orders Onlv 1-31 3-865-5927 against the original order.
98
Service Manual
S
NOTE: Dealers and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent.
Mail completed order
form to:
For purchases outside U.S.A. please write to the above address for quotation.
HELM, INCORPORATED
P.O. Box 07130 - Detroit,
MI 48207
(STREET ADDRESS-NO P.O. BOX NUMBERS)
(CITY) (STATE) (ZIP CODE)
DAYTIME TELEPHONE NO.
AREA CODE
iM-CAD-ORD97 '(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)
E
TOTAL MATERIAL
Order payable to
Helm, Inc. (USA funds
only -I do not send cash.) U.S. Order Processing
GRAND TOTAL
Expiration IT] rl Check here if your billirlg address
Date mo/yr: !E; different from your shipping
address shown.
-.
CUSTOMER SIGNATURE 1
Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents
are to make checks payable in U.S. funds. To cover Canadian postage, add $11.50 plus the US. order processing.

Downloaded from www.Manualslib.com manuals search engine attery ...................................... 6-30
Charging System Indicator Light
................. 2-7 1
Jump Starting
................................. 5-4
No Charge Message ........................... 2-85
Replacement, Remote Keyless Entry
.............. 2- 10
Volts High Message ........................... 2-85
Volts
Low Message ........................... 2-85
Battery Guard Storage
........................... 2-48
Battery Saver
.................................. 2-47
Exterior Lighting
............................. 2-47
Inadvertent Power
............................ 2-48
BBB Auto Line
................................ 7- 11
Better Business Bureau Mediation
.................. 7-1 1
Brake Adjustment
.................................. 6-29
Master Cylinder
.............................. 6-27
Replacing System
Parts ........................ 6-30
System Warning Light ......................... 2-72
Trailer
...................................... 4- 36
Transaxle Shift Interlock
....................... 2-3 1
Vacuum Problem Message ...................... 2-85
Wear
....................................... 6-2 9
Brakes, Anti-Lock ............................... 4-7
Braking ........................................ 4-6
Braking in Emergencies
.......................... 4- 10
Break-In, New Vehicle
.......................... 2-19
Brightness Control
.............................. 2-47
BTSI ......................................... 2-31
Bulb Replacement
.............................. 6-3 1
Warnings ................................ 5-4, 5-6
Fluid ....................................... 6-27
Parking
..................................... 2-26
Peddlravel ................................. 6-29
Capacities and Specifications .................... 6-45
Carbon Monoxide
.................... 2.32.4.29. 4.35
Cassette Tape Player
.................. 3.10.3.13. 3.17
Cassette Tape Player Care
........................ 3-26
Cellular Telephone
.............................. 2-58
Center Console Storage Area
...................... 2-56
Center Passenger Position
........................ 1-30
Central Door Unlocking System
.................... 2-4
Certitication Label
.............................. 4-31
Chains. Safety
................................. 4-36
Chains. Tire
................................... 6-45
Change Engine
Oil Message ...................... 2-85
Change Trans Fluid Message
...................... 2-85
Changing a Flat Tire ............................. 5-26
Charging System Indicator Light
................... 2-71
Check Brake Fluid Level Message
................. 2-86
Check Coolant Level Message ..................... 2-86
Check Fuel Gage Message
........................ 2-86
Check Oil Level Message ........................ 2-86
Check Washer Fluid Message ..................... 2-86
Checking Your Restraint Systems .................. 1-43
Chemical Paint Spotting
.......................... 6-52
Child Restraints
................................ 1-33
Securing in
a Rear Outside Seat Position ........... 1-34
Securing in the Center Rear Seat Position
.......... 1-36
Securing in
the Right Front Seat Position .......... 1-38
Wheretoput
................................ l-33
Center High-Mounted Stoplamp. Bulb Replacement ... 4-35
. TopStrap ................................... 1-34
Chrome Wheels. Cleaning
........................ 6-51
Cigarette Lighter
............................... 2-57
CHMSL ...................................... 6.35
Circuit Breakers
and Fuses ....................... 6-58
-2

Downloaded from www.Manualslib.com manuals search engine Cleaner. Air ................................... 6-15
Cleaning Aluminum or Chrome Wheels
................... 6-5 1
Fabric
...................................... 6-47
Glass
....................................... 6-49
Inside
of Your Cadillac ........................ 6-46
Instrument Panel
............................. 6-48
Leather
..................................... 6-48
Outside of Your Cadillac
....................... 6-50
Speaker Covers .............................. 6-49
Special Problems
............................. 6-47
Stains
................................. 6-47. 6-48
Tires
....................................... 6-51
Vinyl ....................................... 6-48
Wheels ..................................... 6-51
Windshield and Wiper Blades
................... 6-50
WoodPanels
................................. 6-49
Climate Control Personalization
.................... 3-9
Climate Control. Steering Wheel Controls
............ 3-9
Climate Control System
........................... 3-2
Climate Control Panel
............................ 3-2
Clock. Setting the
................................ 3-9
Comfort Controls
................................ 3-2
Compact Disc
Care ............................. 3-27
Cornpact Disc Player
............................ 3-21
Compact
Disc Player Errors ....................... 3-24
Compact Spare Tire
............................. 5-36
Compass. Rearview Mirror with
................... 2-51
Console Shift Lever
............................. 2-29
Continuous Variable
- Real Time Damping ........... 2-91
Control
of a Vehicle .............................. 4-6
Convenience
Net ............................... 2-56
Convex Outside Mirror
.......................... 2-55
Coolant ....................................... 6-21
SurgeTank
.................................. 5-21
Heater.
Engine
............................... 2-22
Cooling System ................................ 5-19
Cornering Lamps
............................... 2-44
Cruise Control
................................. 2-39
Cruise Engaged Message
......................... 2-86
Cupholders
.................................... 2-56
Customer Assistance for Text Telephone Users
......... 7-4
Customer Assistance Information
................... 7-1
Customer Satisfaction Procedure
.................... 7-2
CV-RTD (CV-RSS)
............................. 2-91
amage. Finish
............................... 6-52
Damage. Sheet Metal ............................ 6-52
Daytime Running Lamps
......................... 2-43
Dead Battery
................................... 5-4
Defects. Reporting Safety
................... 7-12. 7-13
Defensive Driving
............................... 4-2
Defogger. Rear Window .......................... 3-8
Defrosting
..................................... 3-8
DIC
.......................................... 2-81
Digital
Control Buttons .......................... 2-81
Dimensions. Vehicle
............................ 6-65
Dolby@
B Noise Reduction ............. 3- 13.3-16. 3-20
Central Unlocking System ....................... 2-4
MapPockets
................................. 2-55
OpenMessage
............................... 2-86
Driver Door Open Message ....................... 2-86
Driver Information Center
........................ 2-81
Door
Locks
....................................... 2-4

Downloaded from www.Manualslib.com manuals search engine Stability Engaged Message ....................... 2-89
Stability Reduced Message
....................... 2-89
Stains. Cleaning
........................... 6.47. 6.48
Ignition
Key Message ........................ 2-89
Starting Your Engine
............................ 2-21
Steam
........................................ 5-17
Steering
...................................... 4-10
Column Shift Lever ........................... 2-28
In Emergencies
............................... 4- 12
Magnasteer TM ................................ 4- 10
Power
...................................... 4-10
Tips
........................................ 4-11
Wheel Controls
.......................... 3-9, 3-25
Wheel, Tilt
.................................. 2-34
Stop Engine
- Engine Overheated Message .......... 2-90
Stop Engine Low Oil Pressure Message
............. 2-90
Storage Compartments
........................... 2-55
Storage, Vehicle
................................ 6-30
Stuck: In Sand, Mud, Ice or Snow
.................. 5-37
Sunvisors
.................................... 2-57
Sunglasses Storage Compartment
.................. 2-55
Sunroof
....................................... 2-59
Supplemental Inflatable Restraint
.................. 1-2 1
Surge Tank, Coolant
............................. 5-21
Surge Tank Pressure Cap
......................... 6-24
Starting
Disabled Due
to Theft System Remove
... Symbols, Vehicle ................................ x111
Tachometer .................................. 2-69
Taillamps. Bulb Replacement
..................... 6-36
TapePlayerCare
............................... 3-26
Telephone. Cellular
............................. 2-58
Temperature Controls
......................... 3.2. 3-3
Theft ......................................... 2-15
Theft Security Override
.......................... 2-17
Theft System Problendcar May Not Restart Message
. . 2-90
Theft-Deterrent Alarm System
.................... 2-16
Thermostat
.................................... 6-24
Third Gear. Automatic Transaxle
................... 2-25
Tilt Steering Wheel
............................. 2-34
Time. Setting the
................................ 3-9
Tire Loading
................................... 4-30
Alignment and Balance
........................ 6-44
BuyingNew
................................. 6-42
Chains
..................................... 6-45
Changing a Flat
.............................. 5-26
Cleaning
.................................... 6-51
Compact Spare ............................... 5-36
Inflation
.................................... 6-39
Inspection and Rotation
........................ 6-40
Loading
.................................... 4-30
Pressure
.................................... 6-39
Temperature
................................. 6-43
Traction
.................................... 6-43
Treadwear
................................... 6-43
Uniform Quality Grading
....................... 6-43
Wear Indicators
.............................. 6-41
Wheel Replacement
........................... 6-44
When It’s Time for New
....................... 6-41
Top Speed Fuel Cut-Off Message
.................. 2-90
TopStrap
..................................... 1-34
TorqueLock
................................... 2-30
TowingaTrailer
................................ 4-32
Tire-Loading
Information Label
................... 4-30
Tires
......................................... 6-38
Torque, Wheel Nut
......................... 5-33, 6-65
Towing
Your Vehicle ............................. 5-9
8-10