1997 CADILLAC DEVILLE service

Downloaded from www.Manualslib.com manuals search engine Emergency Road Service is performed on site for the
following situations:
0 Towing Service
Battery Jump Starting
Lock Out Assistance
0 Fuel Delivery
0 Flat Tire Change (Covers change only)
Trip Interruption -- If your trip is interrupted due
to a warranty failure, incidental expenses may be
reimbursed during the
48 months/50,000 miles
(80 000 km) warranty period. Items covered are
hotel, meals and rental car.
7-6

Downloaded from www.Manualslib.com manuals search engine Roadside Service Availability
Wherever you drive in the United States or Canada,
an advisor is available to assist you over the phone.
A dealer technician, if available, can travel to your
location within a
30 mile (50 km) radius, of a
participating Cadillac dealership.
If beyond this radius,
we will arrange to have your car towed to the nearest
Cadillac dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number:
1-800-882-
1 11 2. An experienced Roadside
Service Advisor will assist you and request the
following information:
A description of the problem
0 Name, home address, home telephone number
Location of your Cadillac and number you are
0 The model year, Vehicle Identification Number
calling
from '
(VIN), mileage
and date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties or are speech impaired. Cadillac has
installed special telecommunication devices called Text Telephone (TTY) in the Roadside Service Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or Canada
1-800-833-CMCC
-- daily, 24 hours.
7-7

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Our Cadillac Dealer Technician network is ready and
able to assist Cadillac customers at roadside.
Gold Key Courtesy Transportation
One of your Cadillac Owner Privileges is Gold Key
Courtesy Transportation.
It is just one more example of
Cadillac’s commitment to provide the services you
expect and deserve as a Cadillac owner.
Gold Key Courtesy Transportation helps you get where
you need to be when your Cadillac is in the dealership
for warranty service.*
In Canada, please consult your GM dealer for
information on Courtesy Transportation.
7-8
i I

Downloaded from www.Manualslib.com manuals search engine Transportation Options*
Warranty work can frequently be handled in one day,
but there is often no reason for you to wait at the
dealership. Cadillac helps minimize inconvenience
to you by providing several transportation options.
Depending
on the circumstances, your dealership
can offer you one of the following options:
Shuttle Service*
Your dealership can provide you with shuttle service to
get you to your destination with minimal interruption of
your daily schedule when your Cadillac is unavailable
due to a warranty repair.
Courtesy Vehicle*
For repairs that require your vehicle to be unavailable to
you for an extended period
of time, your dealer may
arrange to provide you with a courtesy vehicle from the
dealership, or one obtained from
a local rental agency.
Miscellaneous Service*
Should the situation necessitate making your own
arrangements, Gold Key Courtesy Transportation
provides for reimbursement of personally arranged
ses
transportation
such as cab fare, reasonable fuel expen
for a ride provided by another individual or
a rental
vehicle obtained from an independent source.
*Some restrictions may apply. Please consult your
Cadillac dealer concerning specific Gold Key Courtesy
Transportation benefits ofered by the dealership.
Plan Ahead When Possible
Whenever possible, scheduling an appointment for your
vehicle’s warranty service and advising your service
consultant that you wish to take advantage of Gold Key
Courtesy Transportation can help minimize your
inconvenience by allowing your dealer to prepare
arrangements to
fulfill your transportation needs in
advance of your visit.
7-9
_.

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada,
in addition to notifying General
Motors of Canada Limited. You may
write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 352
REPORTING SAFETY DEFECTS TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call
us at 1-800-458-8006 or write:
Cadillac Customer Assistance CC
Cadillac Motor Car Division
30009 Van Dyke
P.O.
Box 9025
Warren, MI 48090-9025 In
Canada, please call
us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario LlH 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.

Downloaded from www.Manualslib.com manuals search engine 1997 CADILLAC SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling out
the Service Publication Order Form
in this book and mailing it in with your check, money order,
or credit card information to Helm, incorporated (address below\
.)
CURRENT PUBLICATIONS FOR 1997 CADILLAC
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc. RETAIL SELL PRICE: $90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE
UNIT REPAIR MANUAL
This manual provides information on unit repair service procedures, adjustments and specifications for the 1997 GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE:
$40.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks. Each bulletin contains instructions to assist
in the
diagnosis and service of your vehicle.
PLEASE COMPLETE THE ORDER FORM SHOWN ON
THE FOLLOWING PAGE AND MAIL TO:
Helm, Incorporated PO. Box 07130 Detroit, MI 48207 .
OWNER’S INFORMATION
Owner publications are written directly for Owners and intended to provide basic operational information about the
vehicle. The owner’s manual
will include the Maintenance
Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual and
Warranty Booklet. RETAIL SELL PRICE:
$1 5.00
Without Portfolio: Owner’s Manual only. RETAIL SELL PRICE: $1
0.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past model GM vehicles. To request an order form, please
specify year and model name
of the vehicle.
OR ORDER TOLL FREE: 1-800-7824356
Monday-Friday 8:OO AM - 6:OO PM Eastern Time
For Credii Card Orders Only (VISA-MasterCard-Discover)

Downloaded from www.Manualslib.com manuals search engine ORDER TOLL FREE (NOTE: For Credit Card Holders Only)
1-800-782-4356
(Monday-Friday 8:OO AM - 6:OO PM EST) FAX Orders Onlv 1-31 3-865-5927
Orders will be mailed within 10 days of receipt. Please allow ade uate time for postal
service. If further information is needed, write to the address s a own below or call
1-800-782-4356. Material cannot be returned for credit without p\
acking slip with return
information within 30 days of delivery. On returns, a re-stocking fee may be applied
against the original order.
- I
PUBLICATION FORM ITEM DESCRIPTION VEHlCtE
MODEL ' PRICE
EACH* TOTAL
NUMBER NAME YEAR
PRICE
Service Manual 1997 $90.00
Car
& Light Truck
Transmission Unit Repair 1997 $40.00
Owner's Manual In Portfolio
1997 $1 5.00
Owner's Manual Without Portfolio
1997 $1 0.00
QTY'
1-
9.
9
7
G
S
H
I
P
T
0
NOTE: Dealers and Companies please provide dealer or company name, an\
d also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
For purchases outside U.S.A. please write to the above address for quotation. HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207
(CUSTOMER'S NAME) (ATTENTION)
(STREET ADDRESS-NO
P.O. BOX NUMBERS)
(CITY) (STATE) (ZIP CODE)
DAYTIME TELEPHONE NO.
0
AREA CODE
OM-CAD-ORD97 '(Prices are subject to change without notice and without incu\
rring
obligation. Allow ample time for delivery.) ~~
-
P
A
Y
M
E
N
T
-
Check or Money
Order payable to Helm, tnc. (USA funds
only - do not send cash.)
0 Mastercard
0 VISA
n
TOTAL MATERIAL
Michigan Purchasers
add 6% sales tax
US. Order Processing $5.00
Canadian Postage (See Note Below)
I GRANDTOTAL I I
D' Iscover I
Number:
Expiration 111 ml Check here if your billing address
Date mo/yr: is different from your shipping
address shown.
CUSTOMER SIGNATURE L
Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents
are to make checks payable in U.S. funds. To cover Canadian postage, add $11.50 plus the US. order processing.

Downloaded from www.Manualslib.com manuals search engine Hood Checking Things Under
......................... 6-7
Release
...................................... 6-8
Horn
......................................... 2-36
How to Reset the Oil Life Indicator ................. 6- 14
HVAC Steering Wheel Controls ................... 3- 14
Hydraulic Brake Warning Lights
................... 2-76
Hydroplaning
.................................. 4-20
Ice Possible Message
........................... 2-91
Ignition Positions
............................... 2-20
Illuminated Entry
............................... 2-51
Illuminated Rear Seat Visor Vanity Mirror
........... 2-63
Illuminated Visor Vanity Mirror
............... 2.62. 2.63
Inflation. Tire
.................................. 6-41
Inside Day/Night Manual Rearview Mirror ........... 2-53
InstrumentPanel
............................... 2-68
Brightness Control
............................ 2-50
Cleaning the
Top ............................. 6-5 1
Clusters ............................... 2.70. 2.71
Interior Lamps
................................. 2-50
Jack. Tire
.................................... 5-28
Jump Starting
................................... 5-4
Keyless Entry System. Remote
.................... 2-7
Keys
.......................................... 2-2 Labels
Certification
................................. 4-31
Service Parts Identification
..................... 6-58
Tire-Loading Information
...................... 4-30
Vehicle Identification Number
................... 6-58
Lamps
........................................ 2-45
Courtesy
.................................... 2-51
Interior
..................................... 2-50
OnReminder
................................ 2-46
Panel
....................................... 2-50
Underhood
.................................. 6-10
Leaving Your Vehicle
............................. 2-7
Leaving Your Vehicle with the Engine Running
....... 2-32
Light Sensor. Twilight Sentinel
.................... 2-50
Lighter
....................................... 2-61
Lights Air Bag Readiness
....................... 1-23. 2-75
Anti-Lock Brake System Warning
............ 2-77. 4-7
Brake System Warning
......................... 2-76
Charging System Indicator
...................... 2-75
Engine Coolant Temperature Warning
............. 2-79
Interior
..................................... 2-50
Oil Pressure
................................. 2-82
Parking Brake Indicator
........................ 2-77
Safety Belt Reminder
...................... 1-8. 2-74
Service Engine Soon
.......................... 2-80
Traction Control System Warning
............ 2-78. 4-9
Loading Your Vehicle
........................... 4-30
8-6