1997 CADILLAC CATERA phone

Downloaded from www.Manualslib.com manuals search engine Roadside Service Availability
Wherever you drive in the United States or Canada,
an advisor is available to assist you over the phone.
A dealer technician, if available, can travel to your
location within
a 30 mile (50 km) radius, of a
participating Catera dealership. If beyond this radius,
we will arrange
to have your car towed to the nearest
Catera dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number:
1-800-882- 1 11 2. An experienced Roadside
Service Advisor will assist you and request the
following information:
0 A description of the problem
0 Name, home address, home telephone number
0 Location of your Catera and number you are
calling from
The model year, Vehicle Identification Number (VIN),
mileage and date of delivery
Roadside Service for the Hearing or Speech Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties or are speech impaired. Cadillac has
installed special telecommunication devices called Text
Telephone
(TTY) in the Roadside Service Center.
Any customer who has access to a (TTY)
or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or Canada
1-800-833-CMCC
-- daily, 24 hours.
7-7

Downloaded from www.Manualslib.com manuals search engine GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both Cadillac and your Catera dealer are committed
to making sure you are completely satisfied with your
new vehicle. Our experience has shown that,
if a
situation arises where you feel your concern has not
been adequately addressed, the Customer Satisfaction
Procedure described earlier
in this section is
very successful.
There may be instances where an impartial third party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation
of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, Cadillac voluntarily participates
in BBB
AUTO LINE. BBB AUTO
LINE is an out-of-court program
administered by the Better Business Bureau system
to settle automotive disputes. This program is available
free of charge to customers who currently own or lease
a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone:
1-800-955-5100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement
of the nature of your complaint.
Eligibility
is limited by vehicle age and mileage, and
other factors.
7-11

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited.
You may write to:
Transport Canada
Box 8880
Ottawa, Ontario KlG 3J2
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario
LlH 8P7
Ordering Service and Owner
Publications
in Canada
Service manuals, service bulletins, owner’s manuals and
other service literature
are available for purchase for all
current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
In addition to notifying NHTSA (or Transport Canada)
in a situation like this,
we certainly hope you’ll notify
us. Please call us at 1-800-458-8006 or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
30009 Van Dyke
P.O. Box 9025
Warren,
MI 48090-9025
7-13

Downloaded from www.Manualslib.com manuals search engine .. NOTE: Dealers and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent. s ' Mail completed order form to:
HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207
tl
:: : 1
.: P
For purchases outside U.S.A. please write to the above address for quotation.
.. (CUSTOMER'S NAME) (AlTENTION)
$
' . (STREET ADDRESS-NO P.O. BOX NUMBERS) .., .
DAYTIME TELEPHONE NO. .. ... . , AREA CODE
GM-CAD-ORD97 *(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)
Check or Money Order payable to Helm, lnc, (USA funds
0 MasterCard
VISA
otity - do not C0Sh.)
n
are to make checks payable in U.S. funds. To cover Canadian postage, add $11 50 plus the
Note
to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents
U.S. order processing.

Downloaded from www.Manualslib.com manuals search engine Brake Adjustment
.................................. 6-28
Fluid
....................................... 6-25
Master Cylinder
.............................. 6-25
PedalTravel
................................. 6-28
Replacing System Parts
........................ 6-28
System Warning Light
......................... 2-64
To Shift Light
................................ 2-73
Transmission Shift Interlock
.................... 2-27
Wear
....................................... 6-27
Brake Pad Wear Indicator Light
.................... 2-76
Brakes. Anti-Lock
............................... 4-7
Braking
........................................ 4-6
Braking in Emergencies
.......................... 4- 10
Break-In. New Vehicle .......................... 2-14
Brightness Control
.............................. 2-44
Bulb Replacement
.............................. 6-29
Capacities and Specifications
.................... 6-62
Carbon Monoxide
......................... 4.29. 4.35
Cassette Tape Player
....................... 3- 12. 3. 15
Cassette Tape Player Care
........................ 3-22
Cassette Tape Player Errors
.................. 3- 12. 3. 15
Cellular Telephone .............................. 2-5 1
Center Console Storage Area
...................... 2-48
Center High-Mounted Stoplamp. Bulb Replacement ... 6-34
Center Passenger Position
........................ 1-35
Central Door Unlocking System
.................... 2-4
Certification Label
.............................. 4-30
Chains. Safety
................................. 4-36
Chains. Tire
................................... 6-45
Parking
..................................... 2-24
BTSI ......................................... 2-27
Changing a Flat Tire
............................. 5-23
Charging System Indicator Light
................... 2-63
Check Engine Light
............................. 2-69
Checking Your Restraint Systems
.................. 1-50
Chemical Paint Spotting
.......................... 6-53
Child Restraints
................................ 1-39
Securing
in the Center Rear Seat Position .......... 1-43
Securing
in the Right Front Seat Position .......... 1-45
TopStrap
................................... 1-40
Where
to Put ................................ 1-39
CHMSL
...................................... 6-34
Chrome Wheels. Cleaning
........................ 6-51
Cigarette Lighter
............................... 2-50
Cleaner. Air ................................... 6-15
Cleaning Aluminum or Chrome Wheels
................... 6-51
Exterior LampsLenses
........................ 6-51
Fabric
................................. 6-46. 6-47
Glass Surfaces
............................... 6-49
Inside
of Your Catera .......................... 6-46
Instrument Panel
............................. 6-48
Leather
..................................... 6-48
Outside of Your Catera
......................... 6-50
Speakercovers
.............................. 6-49
Special Problems
............................. 6-47
Stains
................................. 6-47. 6-48
Tires
....................................... 6-52
Vinyl
....................................... 6-48
Wheels
..................................... 6-51
Windshield and Wiper Blades ................... 6-50
Check Oil Light
................................ 2-73
Securing
in a Rear Outside Seat Position ........... 1-41
8-2

Downloaded from www.Manualslib.com manuals search engine Climate Control System ........................... 3-2
Comfort Controls
................................ 3-2
Compact Disc Care
............................. 3-23
Compact Disc Changer Errors
..................... 3- 19
Console Shift Lever
............................. 2-25
Console Storage
................................ 2-48
Control of a Vehicle
.............................. 4-6
Convenience Net
............................... 2-49
Convex Outside Mirror
.......................... 2-47
Coolant
....................................... 6-19
Heater. Engine
............................... 2-17
SurgeTank
.................................. 5-18
CoolingSystem
................................ 5-16
Cornering Lamps
............................... 2-42
Cruise Control
................................. 2-35
Cruise Control Light
............................ 2-73
Customer Assistance for Text Telephone Users
......... 7-4
Customer Assistance Information
................... 7-1
Customer Satisfaction Procedure
.................... 7-2
Clock. Setting the
................................ 3-9
Damage. Finish
............................... 6-52
Damage. Sheet Metal
............................ 6-52
Daytime Running Lamps
......................... 2-40
Dead Battery
................................... 5-3
Defects. Reporting Safety
................... 7- 12. 7. 13
Defensive Driving ............................... 4-2
Defogger. Rear Window
.......................... 3-9
Defrosting ..................................... 3-8
Dimensions. Vehicle
............................ 6-63
Dolby@
B Noise Reduction .................. 3-13. 3-16 Door
Central Unlocking System
....................... 2-4
Locks ....................................... 2-3
Drive Position. Automatic Transmission
............. 2-21
DriverPosition
................................. 1-17
Driver’s Side Instrument Panel
Fuse Block ........... 6-57
Driver’s Side Temperature
Knob .................... 3-2
Driving
City
........................................ 4-20
Defensive
.................................... 4-2
Drunken
..................................... 4-3
Freeway
.................................... 4-21
InaBlizzard
................................. 4-28
In Foreign Countries ........................... 6-5
In the Rain and on Wet Roads ................... 4-17
Night
...................................... 4-15
OnCurves
.................................. 4-10
On Grades While Towing a Trailer ............... 4-37
On Hill and Mountain Roads
.................... 4-24
On Snow and
Ice ............................. 4-26
Throughwater
............................... 4-20
Winter
...................................... 4-25
WithaTrailer
................................ 4-36
DrunkenDriving
................................ 4-3
ECC ......................................... 3-2
Electrical Equipment, Adding
..................... 2-17
Electrical System
............................... 6-55
Electronic Climate Control
........................ 3-2
DRL
......................................... 2-40
Electrochromic Daymight Rearview Mirror
.......... 2-46
8-3

Downloaded from www.Manualslib.com manuals search engine Service ........................................ 6-2
Bulletins. Ordering
....................... 7.13. 7. 14
Manuals. Ordering
....................... 7.13. 7.14
Parts Identification Label
....................... 6-55
Publications. Ordering
.................... 7.13. 7.14
Work. Doing Your Own
......................... 6-2
Service and Appearance Care
................ :. .... 6-1
Service and Owner Publications .............. 7.13. 7.14
Service Publications
........................ 7.13. 7.14
Servicing
Your Air Bag-Equipped Catera ............ 1-32
SheetMetalDamage
............................ 6-52
ShiftLever
.................................... 2-25
Shifting Automatic Transmission
....................... 2- 19
Into PARK (P)
............................... 2-25
Out of PARK (P)
............................. 2-27
Shoulder Belt Height Adjuster
..................... 1-19
SignalingTurns
................................ 2-32
Skidding
...................................... 4-14
Sound Equipment. Adding
........................ 3-22
Speaker Covers. Cleaning
........................ 6-49
Specifications and Capacities
...................... 6-62
Specifications. Engine
........................... 6-62
Speech Impaired. Customer Assistance
............... 7-4
Speedometer
................................... 2-61
SportModeButton
.............................. 2-22
SSS .......................................... 4-10
Stains. Cleaning ........................... 6.47. 6.48
Starting Your Engine
............................ 2- 16
Steam
........................................ 5-14 xeenng
...................................... 4-10
In Emergencies ............................... 4-11
Power
...................................... 4-10
Speedsensitive
.............................. 4-10
Tips
........................................ 4-10
Wheel. Tilt
.................................. 2-32
Steering Wheel Controls for Audio System
........... 3-20
Storage Area. Center Console
..................... 2-48
Storage Compartments
........................... 2-48
Stuck: In Sand. Mud. Ice or Snow
.................. 5-33
Sunvisors
.................................... 2-50
Sunroof
....................................... 2-51
Surge Tank. Coolant
............................. 5-18
Surge Tank Pressure Cap
......................... 6-23
Symbols. Vehicle
................................. vii
Tachometer
.................................. 2-61
Taillamp. Bulb Replacement
...................... 6-34
TapePlayerCare
............................... 3-22
Telephone. Cellular
............................. 2-51
Temperature Knobs. Climate Control System
.......... 3-2
Theft
......................................... 2-11
Theft-Deterrent Alarm System .................... 2-12
Theft-Deterrent Feature. Radio
.................... 3-20
Thermostat
.................................... 6-23
Third Gear. Automatic Transmission
................ 2-21
Third-Gear
Start ................................ 2-23
Tilt Steering Wheel
............................. 2-32
Time. Setting the
................................ 3-9
Tire Chains
.................................... 6-45
8-9