1996 Mercury Mercury Cougar Owner's Manuals

210
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[HS03100( ALL)01/95]
q
A vehicle sales transaction
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[HS03200( ALL)01/95]
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A request for reimbursement of consequential
expenses unless incidental to a service or
product complaint being reviewed
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[HS03300( ALL)01/95]
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Items not covered by your warranty
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[HS03400( ALL)01/95]
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Alleged liability claims
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[HS03450( ALL)01/95]
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Property damage where such damage is
significant when compared to the economic
loss alleged under the warranty dispute
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[HS03500( ALL)01/95]
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Cases currently in litigation
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[HS03600( ALL)01/95]
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Vehicles not used primarily for personal,
family, or household purposes
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[HS03650( ALL)01/95]
NOTE: Complaints involving vehicles on
which applicable express written new
vehicle warranties have expired at
receipt of your application are not
eligible. Eligibility may differ
according to state law. For example, see
the unique brochure for California
purchasers/lessees.
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[HS03700( ALL)04/95]
How Does the Board Work?
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[HS03800( ALL)04/95]
The Board has four members:
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[HS03900( ALL)04/95]
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three consumer representatives
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[HS04000( ALL)04/95]
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a Ford or Lincoln-Mercury dealer
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[HS04200( ALL)04/95]
Consumer candidates for Board membership are
recruited and trained by an independent
consulting firm. Dealers are chosen because of
their business leadership qualities.
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211
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[HS04300( ALL)04/95]
If the involved vehicle is within 36 months and
36,000 miles of the date of delivery (warranty
start date), you have a right to make an oral
presentation before the Board by indicating your
choice on the application. Also, oral
presentations may be requested by the Board. A
decision is made by the Board by simple
majority vote.
[HS04320( ALL)06/93]
Board members review all the materials related
to each complaint and, based on the available
information, arrive at a fair and impartial
decision. Decisions are based on the written
statements and any oral presentations made by
each of the involved parties.
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[HS04400( ALL)04/95]
Because the Board usually meets only once a
month, some cases will take longer than 30 days
to be reviewed. The Board will make every
effort to resolve each case within 40 days after it
receives the customer application form.
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[HS04500( ALL)04/95]
After your case has been reviewed, the Board
will mail you its decision in writing. It will also
provide you with a form to indicate your
acceptance or rejection of an award decision. The
decisions of the Board are binding on the dealer
and Ford, but customers may have other options
available to them under state or federal law.
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[HS04600( ALL)04/95]
The decisions of the Board, however, may be
introduced into evidence by any party in
subsequent legal proceedings that may be
initiated.
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[HS04700( ALL)01/95]
How Do You Contact the Board?
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[HS04800( ALL)04/95]
Write to the Board at the following address to
request a brochure/application. You will be sent
a brochure and a one-page customer application
form. The form should be completed and mailed
to the same address.
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212
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[HS04900( ALL)02/93]
one inch art:0060102-B
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[HS05100( ALL)04/95]
What is the Review Process?
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[HS05200( ALL)04/95]
Your application will be reviewed and if it is
determined to be eligible, you will receive an
acknowledgment indicating the file number
assigned to your application and the local Board
address. At the same time, your dealer and Ford
Motor Company representative are asked to
submit statements.
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[HS05300( ALL)04/95]
To review your case properly, the Board needs
the following information:
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[HS05400( ALL)04/95]
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legible copies of all documents and
maintenance or repair orders that relate to
the case
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[HS05500( ALL)04/95]
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the year, make, model, and vehicle
identification number
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[HS05600( ALL)04/95]
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the date you bought your vehicle
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[HS05700( ALL)04/95]
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the date of repair and the mileage at the time
of repair
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[HS05800( ALL)04/95]
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the current mileage
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[HS05900( ALL)04/95]
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the name of the dealer who sold you the
vehicle or who serviced your vehicle
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[HS06000( ALL)04/95]
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a brief description of your unresolved
complaint
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213
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[HS06100( ALL)05/95]
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a brief summary of actions that were taken
with the dealer and Ford Motor Company
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[HS06200( ALL)05/95]
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the names (if known) of all people you
contacted at the dealership
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[HS06300( ALL)04/95]
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a description of the action you want done to
resolve your concern.
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[HS06305( ALL)04/95]
Should your application NOT qualify for review,
an explanation will be mailed to you.
%
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[HS07400( ALL)04/95]
Reporting Safety Defects
(U.S. Only)
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[HS07500( ALL)01/95]
If you believe that your vehicle has a defect
which could cause a crash or could cause injury
or death, you should immediately inform the
National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Ford Motor
Company.
*
[HS07600( ALL)01/95]
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it may
order a recall and remedy campaign. However,
NHTSA cannot become involved in individual
problems between you, your dealer, or Ford
Motor Company.
*
[HS07700( ALL)01/95]
To contact NHTSA, you may either call the Auto
Safety Hotline toll-free at 1-800-424-9393 (or
366-0123 in the Washington, D.C. area) or write
to: NHTSA, U.S. Department of Transportation,
400 Seventh Street, Washington D.C. 20590. You
can also obtain other information about motor
vehicle safety from the Hotline.
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214
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[HS08700( ALL)05/95]
Ford of Canada Customer
Assistance
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[HS08800( ALL)03/95]
Ford Motor Company of Canada, Limited
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[HS08900( ALL)03/95]
If you live in Canada and have any questions or
concerns that the dealership cannot answer,
contact the Customer Assistance Centre.
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[HS09000( ALL)03/95]
one inch art:0060101-C
%*
[HS09100( ALL)03/95]
Canadian Motor Vehicle Arbitration Plan
(CAMVAP)
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[HS09200( ALL)03/95]
If a specific item of concern arises, where a
solution cannot be reached between a vehicle
owner, Ford of Canada, and/or one of its
dealers (that all parties can agree upon), the
owner may wish to use the services offered by
the Canadian Motor Vehicle Arbitration Plan
(CAMVAP).
[HS09300( ALL)05/95]
CAMVAP uses the services of Provincial
Administrators to assist consumers in scheduling
and preparing for their arbitration hearings.
However, before you can proceed with
CAMVAP you must follow your manufacturer's
dispute resolution process as outlined under
ªService/Maintenance Concerns (U.S. or
Canada)º earlier in this chapter.
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215
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[HS09400( ALL)05/95]
Consumers wishing to obtain further information
about the program can obtain an information
booklet from your dealer or contact the
Provincial Administrator, Canadian Motor
Vehicle Arbitration Plan, at the address or
telephone number shown below.
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[HS09500( ALL)05/95]
O & P Services
595 Bay Street Ð Suite 300
Toronto, Ontario
M5G 2C2
Telephone 1 (800) 207-0685
[HS09600( ALL)05/95]
This plan is not available in the province of
Quebec.
%
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[HS09700( ALL)05/95]
Getting Help Outside the U.S.
and Canada
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[HS09800( ALL)05/95]
Before you export your vehicle to a foreign
country, contact the appropriate foreign embassy
or consulate to make sure local regulations do
not prevent you from registering your vehicle.
Officials at the embassy can also help you decide
whether you should import your vehicle to that
country.
*
[HS09900( ALL)05/95]
Officials at the embassy or consulate can tell you
where to get unleaded fuel. If you cannot get
unleaded fuel or can get only fuel with an
anti-knock index that is lower than your vehicle
needs, contact a district or owner relations office
before you leave the U.S. or Canada.
*
[HS10000( ALL)05/95]
Use of leaded fuel in your vehicle without a
proper conversion may damage the effectiveness
of your emissions control system and may cause
engine knocking or serious engine damage. Ford
Motor Company is not responsible for any
damage that is caused by use of improper fuel.
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[HS10100( ALL)05/95]
You may also have difficulty importing your
vehicle back into the U.S. if you use leaded fuel.
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216
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[HS10200( ALL)05/95]
If your vehicle must be serviced while you are
traveling or living in Central or South America,
the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot
help you, write to:
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[HS10300( ALL)05/95]
one inch art:0060103-H
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[HS10400( ALL)05/95]
If you are in other foreign countries, contact the
nearest Ford dealership. If the dealership cannot
help you, they can direct you to the appropriate
Ford affiliate office.
*
[HS10500( ALL)05/95]
If you buy your vehicle in North America and
then relocate outside of the U.S. or Canada,
register your Vehicle Identification Number and
new address with Ford Motor Company Export
Operations.
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Update:Mon Jun 12 16:46:04 1995

217
Accessories
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[AC00200( ALL)03/95]
Ford Accessories for Your Vehicle
*
[AC00240( ALL)04/95]
Ford has many fine products available from
your dealer to clean your vehicle and protect its
finishes. For best results, use the following, or
products of equivalent quality:
*
[AC00280( ALL)04/95]
fourteen pica chart:0001204-B
File:rcacc.ex
Update:Mon Jun 12 16:45:48 1995