1996 GMC SAVANA service

Maintenance Record
ODOMETER
DATE READING SERVICED
BY MAINTENANCE PERFORMED
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Maintenance Record
ITL I READING I SERVICED BY
ODOMETER MAINTENANCE PERFORMED
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Section 8 Customer Assistance Information
Here you will find out how to contact GMC Truck if
you need assistance. This section also tells YOLI how to
obtain service publications and
how to report any
safety defects.
This section includes information on:
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The Custonw Satisfaction Procedure
Customer Assistance for Text
Telephone (TTY Users
Roadside Assistance
Courtesy Transportation
BBB Auto Line -- Alternative Dispute
Resolution Program
Reporting Safety Defects
Service
and Owner Publications
Customer Satisfaction Procedure
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Your satisfixtion and goodwill are important to your
dealer and GMC Truck. Normally, any concern you may
have with your vehicle can be handled by your selling or
servicing dealer. Your dealer has the facility, trained
technicians, special tools and up-to-date information to
promptly address any issue which may arise. GMC
Truck has empowered its dealers to make decisions and
repair vehicles, and they are e.ager to resolve your
concern to your complete satisfaction.
If your concern
has
not been resolved to your satisfaction, take the
follow'ing steps:
STEP ONE -- Discuss your concern with a
member
of dealer management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed with the Sales, Service
or Parts
Manager, contact
the owner of the dealership or the
General Manager.
STEP TWO -- If after contacting a member
of dealership management,
it appears your concern
cannot be resolved by the dealership without further
help, contact
the GMC Truck Consumer Relations
Manager by calling
1 -800-GMC-TRUCK
( 1-800-462-8782, Customer Assistance prompt.)
In Canada, contact GM of Canada Customer
Communication Centre
in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French). For
help outside
of the United States and Canada, call
the following numbers as appropriate:
0 In Mexico: (525) 625-3256
0 In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
In the U.S. Virgin Islands: 1-800-496-9994
0 In the Dominican Republic: 1-800-75 1-4135
(English) or 1-800-75 1-4
136 (Spanish)
0 In the Bahamas: 1-800-389-0009
0 In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0 122
0 In all other Caribbean countries: (809) 763- 13 15
0 In other overseas locations, call GM North American
Export Sales
in Canada at (905) 644-4 1 12.
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Roadside Assistance
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Flat Tire Cl~~lngu: Installation of spare tire will be
covered at no charge (customer is responsible for repair
or replacement of tire).
Fuel Dcli\!ery: Delivery of enough fuel for the customer
to get to the nearest service station (up to
$4.00) will
be covered.
JLIIIZ~ Smt: No-start situations which require a battery
jump start
will be covered at no charge.
Lock Out: Replacement keys or locksmith service will
be covered at no charge if you are unable to gain entry
into your vehicle. Delivery of the replacement key
will
be covered at no charge within 10 miles (16 km).
Emergc~17cy 7bkr;ing Ser-vic~: Towing to the nearest
GMC Truck dealer for warranty related disablements
will be covered.
GMC Truck’s Roadside Assistance provides stranded
owners with over-the-phone roadside repairs, location
of the nearest GMC Truck dealer or the following
special services:
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The Roadside Assistance services listed are available to retail and retail lease customers operating
1997 GMC light duty trucks for a period of
3 years/36,000 miles (60 000 km). All services must
be pre-arranged by GMC Truck Roadside Assistance.
Over-the-phone assistance, such as providing the name
of the closest dealer or minor technical advice, etc., is
available to all ownerhperators
of GMC trucks,
regardless
of vehicle or mileage.
Just dial
GMC Truck Roadside Assistance at
1 -800-GMC-TRUCK ( 1-800-462-8782, Roadside
Assistance prompt) to reach a qualified representative
who can assist
you.
Your Roadside Assistance representative will ask for the
following information when your call
is received:
0 Vehicle Identification Number (VIN)
Name and home address
Telephone number and location from which you
Location, license plate number and color of your
are
calling
GMC truck
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Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer
to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
Courtesy Transport: 1
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The GMC Truck Commitment Plus Program offers
courtesy transportation for customers
when obtaining
warranty service. The Courtesy Transportation Program
is available to retail purchasers of Commitment Plus
eligible
1996 GMC light duty trucks. This
program is offered
in conjunction with the
3 year/36,000 mile (60 000 km) Bumper to Bumper
New Vehicle Limited Warranty.
Courtesy transportation includes:
One way shuttle ride from the dealership (up to
10 miles ( 16 km)) for same-day warranty repairs.
0 A loaner vehicle will be made available for overnight
warranty repairs up to
a five day maximum, or up to a
$30 allowance for a rental vehicle, cab, bus or other
transportation
in lieu of a loaner. (Bringing vehicles in
late in the day, for service on the next day, does not
constitute overnight repairs.)
0 Gas allowance of up to $10 a day for rides provided
by another person (Le., friend, neighbor, etc.)
in
lieu of rental for overnight warranty repair up to
five day maximum.
All Courtesy Traia.sI~~~rtcrti[~ia crrrmzgenaents will be
nchinister-ed by your GMC Truck dealership service
nzcrnngement. All requests should reflect actual costs
up to and not to exceed the nzaximm allowable
clollcrr 1ilnit.s.
Becczuse of imurmce liubility considerations, age
restrictions exist in swne stcrtes ~.b*lzen loaning dealer
obvneci ve1zicle.s or obtaining vehiclesJi-om rental
establisiznzents. See
your denlerjbr detnils.
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REPORTING SAFETY DEFECTS TO
THE
CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada,
in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1
G 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you'll notify
us. Please call
us at 1 -800-GMC-TRUCK
( 1-800-462-8782) or write:
GMC Truck Consumer Relations
3 1 E. Judson Street 1607-04
Pontiac,
MI 48342-2230
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre
1908 Colonel Sam Drive
Oshawa, Ontario L
1 H 8P7
Service and Owner Publications
Service manuals, service bulletins, owner's nlanuals and
other service literature are available for purchase for all
current and many past model General Motors vehicles.
Toll-free telephone numbers
for ordering information:
United States
. . . . . . . . . 1-800-55 1-4 123
Canada
. . . . . . . . . . . . . . 1-800-665-5539
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