1996 FORD WINDSTAR service

Driving Your Windstar
259
[DR21600(ALL)10/93]
When stopped in traffic for long periods of time in hot weather,
place the gearshift selector lever in P (Park) to increase the
engine idle speed. This aids in engine cooling and air
conditioner efficiency. If the engine overheats, turn the selector
knob to select the fresh air position to stop the air conditioner
compressor. Increase the engine speed for a short time.
*
[DR21700(ALL)01/93]
Vehicles with trailers should not be parked on a grade.
However, if you must park on a grade, place wheel chocks
under the trailer's wheels as follows:
[DR21800(ALL)11/93]1.
Apply the foot service brake pedal and hold.
*
[DR21900(ALL)11/93]2.
Have another person place the wheel chocks under the
trailer wheels.
[DR22000(ALL)11/93]3.
With the chocks in place, release the foot service brake
pedal, making sure the chocks are holding.
[DR22100(ALL)11/93]4.
Apply the parking brake by pressing the service brake pedal
down firmly with your right foot while applying the parking
brake lever with your right hand.
*
[DR22200(ALL)11/93]5.
Shift the gearshift lever into P (Park).
File:wndrs.ex
Update:Tue Mar 19 08:18:48 1996

260
[DR22300(ALL)11/93]
Complete the following steps to start your vehicle after it has
been parked on a grade:
[DR22400(ALL)11/93]1.
Apply the foot service brake pedal and hold.
*
[DR22500(ALL)11/93]2.
Start the engine.
*
[DR22600(ALL)11/93]3.
Shift the gearshift lever into gear and release the parking
brake.
[DR22700(ALL)11/93]4.
Release the foot service brake pedal and move the vehicle
uphill to free the wheel chocks.
[DR22800(ALL)11/93]5.
Apply the foot service brake pedal and hold while another
person retrieves the chocks.
File:wndrs.ex
Update:Tue Mar 19 08:18:48 1996

262
*
[RE01400(ALL)03/95]
To avoid damaging your vehicle or your battery, and to avoid
injury to yourself, follow these directions for preparing your
vehicle to jump-start and connecting the jumper cables in the
order they are given. If in doubt, call for road service.
[RE01500(ALL)02/95]
To prepare your vehicle for jump-starting:
[RE01600(ALL)02/95]1.
Use only a 12-volt battery to jump-start your vehicle. Your
vehicle has a 12-volt starting system, so you need to use a
12-volt jumper system. You can damage your starting motor,
ignition system, and other electrical parts if you connect
them to a 24-volt power supply (either two 12-volt batteries
in series or a 24-volt motor generator set).
*
[RE01700(ALL)03/95]2.
Do not disconnect the battery of the vehicle that needs a
jump-start. You could damage the vehicle's electrical system.
*
[RE01800(ALL)03/95]3.
Park the second vehicle close to the hood of your vehicle,
but make sure the vehicles do not touch each other. Set the
parking brake on both vehicles and stay clear of the engine
cooling fan.
*
[RE01900(ALL)03/95]4.
Check the battery terminals and remove any excessive
corrosion before you attach the jumper cables.
*
[RE02000(ALL)01/93]5.
Turn on the heater blower in both vehicles. Turn off all other
switches and lights in both vehicles to prevent possible
damage to either vehicle's electrical systems.
File:wnres.ex
Update:Tue Mar 19 08:18:21 1996

Roadside Emergencies
281
%*
[RE11101(ALL)05/95]
Towing Your Vehicle
*
[RE11201(ALL)06/95]
If you need to have your vehicle towed, contact a professional
towing service or, if you are a member, your roadside assistance
center. Recommended towing options include wheel lift towing
or flat bed towing.
*
[RE11500(ALL)03/95]
When calling for a tow truck, tell the operator what kind of
vehicle you have. A towing manual is available from Ford
Motor Company for all authorized tow truck operators. Have
your tow truck driver refer to this manual for the proper
hook-up and towing procedures for your vehicle.
File:wnres.ex
Update:Tue Mar 19 08:18:21 1996

283
Customer Assistance
%*
[HS00205(ALL)06/94]
Roadside Assistance
*
[HS00210(ALL)05/95]
Ford Motor Company has set up a 24-hour, seven-day-a-week
hotline with trained operators that put you in touch with the
help you need if you experience a problem with your vehicle.
This complimentary service is provided to you throughout your
warranty period of 3 years or 36,000 miles (3 years or
60,000 km), whichever comes first. To purchase Roadside
Assistance coverages beyond this period, through Ford Auto
Club, contact your Ford or Lincoln-Mercury dealer (not
available in Canada).
*
[HS00215(ALL)06/94]
Roadside Assistance will cover the following:
*
[HS00220(ALL)06/94]
n
Mount your spare if you have a flat tire.
*
[HS00225(ALL)06/94]
n
Jump-start your battery if it is dead.
*
[HS00230(ALL)06/94]
n
Unlock your vehicle if you are locked out.
*
[HS00235(ALL)06/94]
n
Bring you fuel if you run out.
*
[HS00240(ALL)06/94]
n
Tow your vehicle if you are stranded. Even non-warranty
related tows, like accidents or getting stuck in mud or snow,
are covered (some exclusions apply, such as impound towing
and repossession).
*
[HS00245(ALL)06/94]
How to use Roadside Assistance
*
[HS00250(ALL)06/94]
Your Roadside Assistance identification card can be found in the
Owner Guide portfolio in your glove compartment. Complete
the card and place it in your wallet for quick reference.
*
[HS00255(ALL)04/95]
To receive roadside assistance in the United States call
1-800-241-FORD (in Canada call 1-800-665-2006).
*
[HS00260(ALL)04/95]
Should you need to arrange for roadside assistance yourself,
Ford Motor Company will reimburse the reasonable cost. To
obtain information about reimbursement call 1-800-241-FORD
(in Canada call 1-800-665-2006).
File:wnhss.ex
Update:Tue Mar 19 08:17:31 1996

284
*
[HS00800(ALL)01/93]
If You Have a Service Concern
*
[HS00900(ALL)01/93]
Ford Motor Company has authorized Ford and Lincoln-Mercury
dealerships to service your vehicle. This section tells you how to
get service or maintenance for your vehicle.
% [HS01510(ALL)04/95]
Dealership Service and Maintenance
[HS01520(ALL)04/95]
Your satisfaction is our #1 goal. If you have questions or
concerns with your vehicle, we suggest you follow these steps:
[HS01530(ALL)04/95]1.
Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
[HS01540(ALL)04/95]2.
If the inquiry or concern remains unresolved, contact the
Sales Manager or Service Manager at the dealership.
[HS01550(ALL)04/95]3.
If the inquiry or concern cannot be resolved at the dealership
level, please contact the Ford Customer Assistance Center.
[HS01560(ALL)04/95]
In the United States:
[HS01570(ALL)04/95]
7-1/2 pica art:0050105-AFile:wnhss.ex
Update:Tue Mar 19 08:17:31 1996

286
*
[HS03300(ALL)03/95]
If you still have a service or product complaint, you may wish
to contact the Dispute Settlement Board (U.S. only) or the
Canadian Motor Vehicle Arbitration Plan (CAMVAP) in Canada.
%*
[HS03500(ALL)02/95]
The Dispute Settlement Board (U.S. Only)
*
[HS03600(ALL)03/95]
The Dispute Settlement Board is a voluntary, independent
dispute-settlement program available free to owners or lessees
of qualifying Ford Motor Company vehicles.
*
[HS03700(ALL)01/95]
The Dispute Settlement Board may not be available in all states.
Ford Motor Company reserves the right to change eligibility
limitations, modify procedures and/or to discontinue this
process at any time without notice and without incurring
obligations.
*
[HS03800(ALL)01/93]
What Kinds of Cases Does the Board Review?
[HS03900(ALL)02/95]
The Board reviews all product performance and service
complaints on Ford, Mercury and Lincoln cars and Ford and
Mercury light trucks under warranty that have not been
resolved by a dealer or Ford Motor Company, except those
involving:
*
[HS04000(ALL)01/95]
n
A non-Ford product
*
[HS04100(ALL)01/95]
n
A non-Ford dealership
*
[HS04200(ALL)01/95]
n
A vehicle sales transaction
*
[HS04300(ALL)01/95]
n
A request for reimbursement of consequential expenses
unless incidental to a service or product complaint being
reviewed
*
[HS04400(ALL)01/95]
n
Items not covered by your warranty
*
[HS04500(ALL)01/95]
n
Alleged liability claims
*
[HS04600(ALL)01/95]
n
Property damage where such damage is significant when
compared to the economic loss alleged under the warranty
dispute
File:wnhss.ex
Update:Tue Mar 19 08:17:31 1996

Customer Assistance
289
*
[HS06600(ALL)04/95]
To review your case properly, the Board needs the following
information:
*
[HS06700(ALL)04/95]
n
legible copies of all documents and maintenance or repair
orders that relate to the case
[HS06800(ALL)02/95]
n
the year, make, model, and Vehicle Identification Number
*
[HS06900(ALL)04/95]
n
the date you bought your vehicle
*
[HS07000(ALL)04/95]
n
the date of repair and the mileage at the time of repair
*
[HS07100(ALL)04/95]
n
the current mileage
*
[HS07200(ALL)04/95]
n
the name of the dealer who sold you the vehicle or who
serviced your vehicle
*
[HS07300(ALL)04/95]
n
a brief description of your unresolved complaint
*
[HS07400(ALL)05/95]
n
a brief summary of actions that were taken with the dealer
and Ford Motor Company
[HS07500(ALL)02/95]
n
the names (if known) of all people you contacted at the
dealership
[HS07600(ALL)02/95]
n
a description of the action you want taken to resolve your
concern
[HS07651(ALL)04/95]
Should your application NOT qualify for review, an explanation
will be mailed to you.
File:wnhss.ex
Update:Tue Mar 19 08:17:31 1996