1996 CHEVROLET S10 service

Downloaded from www.Manualslib.com manuals search engine Maintenance Record
ODOMETER
DATE READING SERVICED
BY MAINTENANCE PERFORMED
7-58

Downloaded from www.Manualslib.com manuals search engine Section 8 Customer Assistance Information
Here you will find out how to contact Chevrolet if you
need assistance. This section also tells
you how to obtain
service publications and how to report any safety defects.
This section includes information on:
0
0
0
0
0
0
0
The Customer Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY) Users
Roadside Assistance
Courtesy Transportation
BBB Auto Line -- Alternative Dispute
Resolution Program
Reporting Safety Defects
Service and Owner Publications
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Chevrolet. Normally, any concern you may
8-1

Downloaded from www.Manualslib.com manuals search engine have with your vehicle can be handled by your selling or
servicing dealer. Your dealer has the facility, trained
technicians, special tools and up-to-date information to
promptly address any issue which may arise. Chevrolet
has empowered its dealers to make decisions and repair
vehicles, and they are eager to resolve your concern to
your complete satisfaction. If your concern has not been
resolved to your satisfaction, take the following steps:
STEP ONE -- Discuss your concern with a
member of dealer management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the Sales, Service, or Parts
Manager, contact the owner of the dealership or the
General Manager.
STEP TWO -- If after contacting a member
of dealership management, it appears your concern
cannot be resolved by the dealership without further
help, contact
the Chevrolet Customer Assistance
Center by calling 1-800-222- 1020. In Canada,
contact
GM of Canada Customer Assistance Center
in Oshawa by calling 1-800-263-3777 (English)
or 1-800-263-7854 (French). For help
outside of the United States and Canada, call
the following numbers as appropriate:
0 In Mexico: (525) 625-3256
0 In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
0 In the U.S. Virgin Islands: 1-800-496-9994
0 In the Dominican Republic: 1-800-75 1-4135
(English) or 1-800-75 1-4136 (Spanish)
0 In the Bahamas: 1-800-389-0009
0 In Bermuda, Barbados, Antigua and the British
0 In all other Caribbean countries: 1-809-763-1315
0 In other overseas locations, call GM North American
Virgin Islands:
1-800-534-0 122
Export Sales in Canada at: 1-905-644-41 12
8-2

Downloaded from www.Manualslib.com manuals search engine Chevrolet Roadside Assistance Program
To enhance Chevrolet’s strong commitment to customer
satisfaction, Chevrolet is excited to announce the
establishment of the Chevrolet/Geo Roadside Assistance
Center. As the owner of a
1996 Chevrolet/Geo,
membership in Roadside Assistance is free. Roadside Assistance
is available
24 hours a day,
365 days a year, by calling 1 -800-CHEV-USA
( 1-800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance with minor
mechanical problems. If your problem cannot be
resolved over the phone, our advisors
have access to a
nationwide network of dealer recommended service
providers. Roadside membership is free, however some
services may incur costs.
Roadside offers two levels of service to the customer,
Basic Care and Courtesy” Care:
0 Toll-free number, 1-800-CHEV-USA
0 Free towing for warranty repairs
Basic over-the-phone technical advice
0 Available dealer services at reasonable costs (ie.,
wrecker services, locksmithkey service, glass
repair, etc
.)
ROADSIDE Courtesy ” Care PROVIDES:
0 Roadside Basic Care services (as outlined above)
Plus:
FREE Non-Warranty Towing (to the closest dealer
from a legal roadway)
8-4

Downloaded from www.Manualslib.com manuals search engine FREE Locksmith/Key Service (when keys are lost
on the road or locked inside)
0 FREE Flat Tire Service (spare installed on the road)
0 FREE Jump Start (at home or on the road)
FREE Fuel Delivery ($5 of fuel delivered on
the road)
Chevrolet/Geo offers Courtesy Transportation
for customers needing warranty service. Courtesy
Transportation will be offered in conjunction with the
coverage provided by the Bumper To Bumper New
Vehicle Limited Warranty
to eligible purchasers of 1996
ChevroletIGeo passenger car and light duty trucks.
(Please see your selling dealer for details.)
Note:
Courtesy Care is available to Retail and Retail Lease
Customers operating
1996 and newer Chevrolet/Geo
vehicles for
a period of 36 months/36,000 miles,
whichever occurs first. All
Courtesy Cure services must
be pre-arranged by Chevrolet Roadside or Dealer
Service Management.
Basic Care and Courtesy Care are not part of or
included in the coverage provided by the New Vehicle
Limited Warranty. Chevrolet reserves the right
to
modify or discontinue Basic Care and Courtesy Care
at any time. For
complete program details, see your ChevroletIGeo
dealer
to obtain a Roadside Assistance Center brochure.
The Roadside Assistance Center uses companies that
will provide you with quality and priority service. When
roadside services are required, our advisors will explain
any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the
following available
to give td the advisor:
Vehicle Identification Number
License plate number
0 Vehicle color
Vehicle location
0 Telephone number where you can be reached
0 Vehicle mileage
0 Description of problem
Please refer to the Roadside Assistance brochure inside
your owner information portfolio for full program details.
8-5

Downloaded from www.Manualslib.com manuals search engine Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
Courtesy Transportation
GMC Truck Commitment Plus offers courtesy
transportation for customers when obtaining
warranty service.
This program is offered
in conjunction with the
36 month/36,000 mile Bumper
To Bumper
New Vehicle Limited Warranty.
Courtesy transportation includes:
One way shuttle ride from the dealership (up to
10 miles) for same-day warranty repairs.
0
0 A loaner vehicle will be made available for overnight
warranty repairs up to a five day maximum, or up to a
$30 allowance for a rental vehicle, cab, bus
or other
transportation
in lieu of a loaner. (Bringing vehicles in
late
in the day, for service on the next day, does not
constitute overnight repairs.)
Gas allowance of up to
$10 a day for rides provided
by another person (i.e., friend, neighbor, etc.) in
lieu
of rental for overnight warranty repair up to
five day maximum.
All Courtesy Transportation arrangements will be
administered by your
GMC Truck dealership service
management.
All requests should reflect actual costs
up to and
not to exceed the maximum allowable
dollar limits.
Some state insurance regulations make it impractical
to rent vehicles to people under
21 years of age. If
you are under 21 and have difficulty renting a vehicle,
GMC Truck will reimburse up to $3O/day for
documented transportation you receive.
8-6

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a
safety defect, you should immediately notify
Transport Canada,
in addition to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K 1 G 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at
1-800-222- 1020 or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy, Michigan 48007-7047
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario
LlH 8P7
Service and Owner Publications
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and many past model General Motors vehicles.
Toll-free telephone numbers for ordering information:
United States
, , , . . . . 1-800-55 1-4 123
Canada
. . , . . . . . . . . . 1-800-668-5539
8-9

Downloaded from www.Manualslib.com manuals search engine Service Manuals
Service manuals contain diagnostic and repair
information for all chassis and body systems. They
may be useful for owners who wish to get a greater
understanding of their vehicle. They are also useful for
owners with
the appropriate skill level or training who
wish to perform “do-it-yourself” service. These are
authentic General Motors service manuals meant for
professional, qualified technicians.
Service Bulletins
Service bulletins covering various subjects are regularly
sent to all General Motors dealerships. GM monitors
product performance
in the field. When service methods
are found which promote better service
on GM vehicles,
bulletins are created to help the technician perform
better service. Service bulletins may involve any number
of vehicles. Some will describe inexpensive
.
service; others will describe expensive service. Some
will advise of
new or unexpected conditions, and others
may
help avoid future costly repairs. Service bulletins
are meant for qualified technicians. In some cases
bulletins refer to service manuals, specialized tools,
equipment and safety procedures necessary to service
the vehicle. Since these bulletins are issued throughout
the model year and beyond, an index is required and
published quarterly to help identify specific bulletins.
Subscriptions are available.
You can order an index at
the toll-free numbers listed previously, or ask a GM
dealer to see an index or individual bulletin.
Owner Publications
Owner’s manuals, warranty folders and various owner
assistance booklets provide owners
with general
operation and maintenance information.
8-10