Downloaded from www.Manualslib.com manuals search engine 0 FREE Locksmith/Key Service (when keys are lost
on the road or locked inside)
0 FREE Flat Tire Service (spare installed on the road)
0 FREE Jump Start (at home or on the road)
0 FREE Fuel Delivery ($5 of fuel delivered on
the road)
Chevrolet/Geo offers Courtesy Transportation for
customers needing warranty service. Courtesy
Transportation will be offered in conjunction with
the coverage provided by the Bumper to Bumper
New Vehicle Limited Warranty
to eligible purchasers
of 1996 Chevrolet/Geo passenger car and light duty
'trucks. (Please see your selling dealer for details.)
Note:
Courtesy Care is available to Retail and Retail Lease
Customers operating 1996 and newer Chevrolet/Geo
vehicles for a period of 3 years/36,000 miles
(60 000 km),
whichever occurs first. All Courtesy Care services must
be pre-arranged by Chevrolet Roadside or dealer
Service Management.
Basic Care and Courtesy Cure are not part of or
included in the coverage provided by the New Vehicle
Limited Warranty. Chevrolet reserves the right to
modify or discontinue
Basic Care and Courtesy Care
at any time. For complete
program details, see your Chevrolet/Geo
dealer to obtain a Roadside Assistance Center brochure.
The Roadside Assistance Center uses companies that
will provide you with quality and priority service. When
roadside services are required, our advisors will explain
any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the
following available to give to the advisor:
0 Vehicle Identification Number (VIN)
0 License plate number
Vehicle color
0 Vehicle location
Telephone number where you can be reached
0 Vehicle mileage
0 Description of problem
Please refer
to the Roadside Assistance brochure
inside your owner information portfolio for full
program details.
8-5
Downloaded from www.Manualslib.com manuals search engine To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VIN)
and a statement of the nature of your complaint.
Eligibility is limited
by vehicle age and mileage, and
other Factors.
We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO LINE, but
you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary
between you and Chevrolet.
If this mediation is
unsuccessful, an informal hearing will be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator
will make a decision which you may
accept or reject.
If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about
40 days from the
time
you file a claim until a decision is made.
Some state
laws may require you to use this program
before filing
a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB at 1-800-955-5 100 or the Chevrolet Customer
Assistance Center at
1 -800-222- 1020.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause
a crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA),
in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if
it finds that a safety defect exists in
a group of vehicles,
it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA,
you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or
366-0 123 in the
Washington, D.C. area) or write
to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can
also obtain other information about motor
vehicle safety from the Hotline.
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