1996 CADILLAC DEVILLE phone

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Emergency Road Service is performed on site for the
following situations:
Towing Service
Battery Jump Starting
0 Lock Out Assistance
0 Fuel Delivery
0 Flat Tire Change (Covers change only)
Trip Intemprlon - If your trip is interrupted
due
to a warranty failure, incidental expenses
may
be reimbursed during the 48 months or
50,000 miles/80,000 kilometers warranty period.
Items covered are hotel, meals and rental
car.
Roadside Service Availability
Wherever you drive in the United States or Canada, an
advisor is available to assist you over the phone. A
dealer technician, if available, can travel to your
location within a
30 mile/50 kilometer radius, of a
participating Cadillac dealership.
If beyond this radius,
we will arrange to have your
car towed to the nearest
Cadillac dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number: 1-800-882- 11
12. An experienced Roadside Service
Advisor will assist you and request the following infomation:
A description of the problem
Name, home address, home telephone number
Location of your Cadillac and number you are
0 The model year, vehicle identification number and calling from
date
of delivery
7-5

Downloaded from www.Manualslib.com manuals search engine Roadside Service for the Hearing or Speech
Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties
or are speech impaired. Cadillac has
installed special telecommunication devices called Text
Telephone
(TTY) in the Roadside Service Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter
can communicate with
Cadillac
by dialing from the United States or Canada
1-800-833-CMCC
- daily, 24 hours.
Our Cadillac Dealer Technician network is ready and
able
to assist Cadiliac customers at roadside.

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BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program
is available free of charge
to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VIN),
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other
factors.
We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO
LINE, but YOU
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as
an intermediary
between you and Cadillac.
If this mediation is
unsuccessful,
an informal hearing will be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept
or reject. If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about
40 days from the
time you file a claim until a decision is made.
Some state laws may require you
to use this program
before filing a claim with a state-run arbitration program
or in the courts. For further information, contact the BBB at
1-800-955-5 100 or the Cadillac Customer
Assistance Center at
1-800-458-8006.
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REPORTING SAFETY DEFECTS
TO
GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at our Customer Assistance Center,
1-800-458-8006 or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
30009 Van Dyke
P.O. Box 9025
Warren, MI 48090-9025
In Canada, please call us at 1-800-263-3777 (English) or 1-800-263-7854 (French). Or, write:
Service and Owner Publications
General Motors of Canada Limited
Customer Assistance Center
1908 Colonel
Sam Drive
Oshawa, Ontario
LlH 8P7 Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and many past model General
Motors vehicles.
,Toll-free telephone numbers for ordering information: United States
. . . 1-800-55 1-4123
Canada
. . . . . . . . 1-800-668-5539
7-11

Downloaded from www.Manualslib.com manuals search engine Warnings ................................ 5.3. 5.5
BBB Auto Line ................................. 7-8
Better Business Bureau Mediation ................... 7-8
Brake Adjustment
.................................. 6-28
. Fluid ....................................... 6-26
Master Cylinder .............................. 6-26
Parking ...................................... 2-23
Pedal Travel ................................. 6-28
Replacing System Parts ........................ 6-28
System Warning Light ......................... 2-65
Trailer ...................................... 4-35
Transaxle Shift Interlock ....................... 2-27
Wear ........................................ 6-27
Brake Vacuum Problem Message .................. 2-77
Brakes. Anti-Lock ............................... 4-6
Braking ........................................ 4- 5
Braking in Emergencies .......................... 4- 10
Break-In, New Vehicle
.......................... 2- 14
Brightness Control .............................. 2-43
Bulb Replacement .............................. 6-29
BTSI ......................................... 2-27
Capacities and Specifications ............... 6.63. 6.64
Carbon Monoxide .................... 2.28.4.28. 4.35
Cassette Tape Player .................. 3.12.3.16. 3.23
Cassette Tape Player Care ........................ 3-31
Cassette Tape Player Errors ............. 3- 12.3.17. 3.24
Cellular Telephone .............................. 2-55
Center High-Mounted Stoplamp Bulb Replacement .... 6-32
Center Passenger Position ........................ 1-28
Central Door Unlocking System .................... 2-3
CertificatiodI'ire Label .......................... 4-30
Chains. Safety .................................. 4-35
Chains. Tire ................................... 6-43
Change Engine OiI Message ...................... 2-77
Change Trans Fluid Message ...................... 2-77
Changing a Flat Tire ............................. 5-25
Check Brake Fluid Level Message ................. 2-77
Check Coolant Level Message ..................... 2-78
Check Fuel Gage Message ........................ 2-78
Check Oil Level Message ........................ 2-78
Check Washer Fluid Message ..................... 2-78
Checking Your Restraint Systems .................. 1-47
Child Restraints ................................ 1-35
Securing in a Rear Outside Seat Position ........... 1-37
Securing in the Center Rear Seat Position .......... 1-39
Securing in the Right Front Seat Position .......... 1-41
Top Strap .................................... 1-36
WheretoPut ................................ 1-35
Chrome Wheels. Cleaning ........................ 6-50
Cigarette Lighter ............................... 2-54
Circuit Breakers and Fuses ....................... 6-55
Cleaner. Air ................................... 6-14
Cleaning ...................................... 6-44
Aluminum or Chrome Wheels ................... 6-50
Fabric ...................................... 6-45
Glass ....................................... 6-48
Inside of Your Cadillac ........................ 6-44
Charging System Indicator Light ................... 2-65
Chemical Paint Spotting .......................... 6-51
8-2
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Instrument Panel ............................. 6-47
Leather
..................................... 6-47
Outside of Your Cadillac
....................... 6-49
SpeakerCovers
.............................. 6-47
Special Problems
............................. 6-46
Stains
...................................... 6-46
Tires
....................................... 6-50
Vinyl
....................................... 6-46
Wheels
..................................... 6-50
Windshield and Wiper Blades
................... 6-48
Clock. Setting
the ............................... 3-10
Coinholder .................................... 2-52
Comfort Controls ................................ 3-1
Compact Disc Care ............................. 3-31
Compact Disc Player
....................... 3.18. 3.25
Compact Disc Player
Errors .................. 3.21. 3.28
Compact Spare Tire
............................. 5-35
Compass. Rearview Mirror with
................... 2-48
Control
of a Vehicle .............................. 4-5
Convenience Net
............................... 2-53
Convex Outside Mirror
.......................... 2-51
Coolant
....................................... 6-20
Heater. Engine ............................... 2- 17
Cooling System
................................ 5-1 8
Cornering Lamp Bulb Replacement ................ 6-31
Cornering Lamps
............................... 2-41
Courtesy Lamps
................................ 2-44
Courtesy Transportation
........................... 7-7
Cruise Control
................................. 2-36
Comfort Controls. Steering Wheel Touch Control
...... 3-9
SurgeTank ............................. 5.18. 5.20 Cruise Engaged Message
......................... 2-78
Cupholders .................................... 2-52
Customer Assistance
for Text Telephone Users ......... 7-3
Customer Assistance Information ................... 7-1
Customer Satisfaction Procedure .................... 7-1
Damage. Finish ............................... 6-51
Damage. Sheet Metal
............................ 6-50
Daytime Running Lamps ......................... 2-41
Dead Battery ................................... 5-3
Defects. Reporting Safety ................... 7.10. 7. 11
Defensive Driving ............................... 4-1
Defogger. Rear Window .......................... 3-9
Defogging ................................. 3-4.3-8 ... Defrosting ................................. 3.4, 3.8
DIC .......................................... 2-74
Dimensions. Vehicle
............................ 6-64
Dolby@ B Noise Reduction ............. 3- 13.3.18. 3.25
Door Central Unlocking System
....................... 2-3
Locks
....................................... 2-3
Storage Compartments
......................... 2-52
Door Open Message
............................. 2-78
Driver Door Open Message
....................... 2-78
Driver Information Center
........................ 2-74
Driver Information Center Messages
................ 2-76
DriverPosition
................................. 1-12
Driver’s Outside Auto-Dimming Rearview Mirror ..... 2-51
8-3
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Electrical System Message ...................... 2-80
Emissions System Message
..................... 2-80
Engine Cooling System Message
................. 2-80
Engine Soon Light
............................ 2-69
Fuel System Message
.......................... 2-80
Idle Control System Message
................... 2-80
Ignition System Message
........................ 2-80
Manuals. Ordering
............................ 7-1 1
Parts Identification Label
....................... 6-53
Publications. Ordering
......................... 7- 1 1
Ride Control Message ......................... 2-80
Transmission Message
......................... 2-80
Work. Doing Your Own
......................... 6- 1
Service and Appearance Care ...................... 6- 1
Service and Owner Publications
................... 7-1 1
Servicing
Your Air Bag-Equipped Cadillac .......... 1-26
Sheet Metal Damage
............................ 6-50
ShiftLever
.................................... 2-19
Shifting
Automatic Transaxle
.......................... 2- 19
Into Park (P) ................................. 2-24
Out
of Park (P) ................................ 2-27
Shoulder Belt Height Adjuster
..................... 1- 14
Shoulder Belt Tightness Adjustment
................ 1 - 14
SignalingTurns
................................ 2-31
SR .......................................... 1-20
Skidding
...................................... 4-14
Sound Equipment. Adding
........................ 3-30
Spare
Tire. Compact ............................. 5-35
Speaker Covers. Cleaning ........................ 6-47
Specifications and Capacities
................. 6-63. 6-64
Specifications. Engine
........................... 6-63
Speed Sensor Fault Message
...................... 2-80
Speech Impaired. Customer Assistance
............... 7-3 Speedometer
................................... 2-63
SSS .......................................... 4-10
Stains, Cleaning
................................ 6-46
Starting Disabled Due
To Theft System Remove
Ignition Key Message
.......................... 2-81
Starting Your Engine
............................ 2-16
Steam
.............................. 5-16,s-17, 5-20
Steering
...................................... 4-10
In Emergencies
............................... 4-11
MAGNASTEER
............................. 4-10
Power
...................................... 4-10
Speedsensitive .............................. 4-10
Tips
........................................ 4-10
Wheel, Tilt .................................. 2-31
Steering Wheel
Touch Control ................. 3-9, 3-29
Stop Engine Low Oil Pressure Message
............. 2-81
Stop Engine Overheated Message
................... 2-81
Storage Compartments
........................... 2-52
Storage, Vehicle
................................ 6-29
Stuck: In Sand, Mud, Ice
or Snow .................. 5-36
SunVisors
.................................... 2-54
Supplemental Inflatable Restraint
................... 1-20
Surge Tank, Coolant
........................ 5-18, 5-20
Surge Tank Pressure Cap
.......................... 6-23
Symbols, Vehicle
................................ xiii
Taillamp Bulb Replacement
...................... 6-33
TapePlayerCare
............................... 3-31
Telephone, Cellular
............................. 2-55
Temperature Control, Climate Control System
......... 3-2
Theft
......................................... 2-11
Theft System ProbledCar May
Not Restart Message . . 2-81
Theft-Deterrent System
.......................... 2-12
8-9