1996 BUICK REGAL service

Part C: Periodic Maintenance
Inspections
Listed below are inspections and services which should
be performed at least twice
a year (for instance, each
spring and fall). You should let your GM dealer’s
service department or other qualified service center
do these jobs. Make sure any necessary repairs are
completed at once.
Proper procedures to perform these services may be
found in a Buick service manual. See “Service and
Owner Publications’’ in the Index.
Steering, Suspension and Front- Wheel-Drive
Axle Boot and Seal Inspection
Inspect the front and rear suspension and steering
system for damaged, loose or missing parts, signs of
wear, or lack of lubrication. Inspect the power steering
lines and hoses for proper hookup, binding, leaks,
cracks, chafing, etc. Clean and then inspect
the drive
axle boot seals for damage, tears or leakage. Replace
seals if necessary.
Exhaust System Inspection
mspect the complete exhaust system. Inspect the body
near the exhaust system. Look for broken, damaged, missing
or out-of-position parts as well
as open seams,
holes,
loose connections, or other conditions which
could cause
a heat build-up in the floor pan or could let
exhaust fumes into the vehicle. See “Engine Exhaust”
in the Index.
Radiator and Heater Hose Inspection
Inspect the hoses and have them replaced if they are
cracked? swollen or deteriorated. Inspect
all pipes,
fittings and clamps; replace
as needed.
Throttle Linkage Inspection
Inspect the throttle linkage for interference or binding,
and for damage
or missing parts. Replace parts as
needed. Replace any cables that have high effort or
excessive wear.
Do not lubricate accelerator and cruise
control cables.
Brake System Inspection
Inspect the complete system. Inspect brake lines and
hoses for proper hookup, binding, leaks, cracks, chafing,
etc. Inspect disc brake pads for wear and rotors for
surface condition. Inspect other brake parts, including
calipers, parking brake, etc. Check parking brake
adjustment. You may need to have your brakes inspected
more often if your driving habits or conditions result in
frequent braking.
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Part E: Maintenance Record
After the scheduled services are performed, record the
date, odometer reading and who performed the service
in the boxes provided after the maintenance interval.
Any additional information from “Owner Checks and
Services” or “Periodic Maintenance” can be added
on
the following record pages. Also, you should retain all
maintenance receipts. Your owner information portfolio
is a convenient place
to store them.
Maintenance Record
ODOMETER
SERVICED
BY MAINTENANCE PERFORMED
-_ ~~
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Maintenance Record
ODOMETER
I DATE 1 READING I SERVICED BY I MAINTENANCE PERFORMED
P
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1
Maintenance Record
ODOMETER READING MAINTENANCE PERFORMED
SERVICED
BY
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Section 8 Customer Assistance Information
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Here you will find out how to contact Buick if you need
assistance. This section also tells you how to obtain
service publications and how to report any safety
defects.
This section includes information on:
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The Customer Satisfaction Prokedure
Customer Assistance for Text Telephone (TTY)
Users
Roadside Assistance
Courtesy Transportation
BBB Auto Line - Alternative Dispute Resolution
Program
Reporting Safety Defects
Service and Owner Publications
Customer Satisfaction Procedure
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CI
Your satisfaction and goodwill are important to your
dealer and Buick. Normally, any concern you may have
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with your vehicle can be handled by your selling or
servicing dealer. Your dealer has the facility, trained
technicians, special tools and up-to-date information to
promptly address any issue which may arise. Buick has
empowered its dealers to make decisions and repair
vehicles, and they are eager to resolve your concern
to
your complete satisfaction. If your concern has not been
resolved to your satisfaction, take the following steps:
STEP ONE -- Discuss your concern with a member
of dealer management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the Sales, Service, or Parts Manager,
contact the owner of the dealership or the General
Manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealership without further help,
contact the Buick Customer Assistance Center by
calling 1-800-521-7300. In Canada, contact
GM of
Canada Customer Assistance Center in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854
(French). For
help outside
of the United States and Canada, call
the following numbers as appropriate:
0 In Mexico: (525) 625-3256
0 In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
In the U.S. Virgin Islands: 1-800-496-9994
0 In the Dominican Republic: 1-800-75 1-4 135
(English) or 1-800-75 1-4 136 (Spanish)
0 In the Bahamas: 1-800-389-0009
0 In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0
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0 In all other Caribbean countries: 1-809-763-13 15
0 In other overseas locations, call GM North American
Export Sales
in Canada at 1-905-644-41 12
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Roadside Assistance
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Buick Motor Division is proud to offer Buick Premium
Roadside Assistance to customers for vehicles covered
under the
36 month/36,000 mile (60 000 km) new car
warranty (whichever occurs first). Our
commitment to Buick owners has always included
superior service through our network
of 3,000 Buick
dealers. Buick Premium Roadside Assistance provides
an extra measure of convenience and security.
Buick Premium Roadside Assistance:
- Provides owners with access to minor repairs or
towing for disabled vehicles.
- Takes the anxiety out of uncertain situations by
providing easy access to service professionals trained
to work with Buick owners, 24 hours a day,
365 days
a year, including weekends and holidays.
For details on Buick Premium Roadside Assistance,
please consult your Buick Premium Roadside Assistance
owner booklet included with your owner's manual. For
needed assistance, call the Buick Premium Roadside
Assistance toll-free hotline: 1-800-252- 11 12.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to
the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
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Courtesy Transportation
To Buick Motor Division, Quality Means Service -- and
service means “keeping
you on the road.”
Included with your 1996 Buick new car warranty
(36 month/36,000 miles (60 000 km), whichever occurs
first), is Courtesy Transportation,
a program which will
provide Buick retail customers with:
- Reimbursement toward a loaner vehicle, courtesy of
Buick Motor Division, for up to five days for
vehicles requiring overnight warranty repairs. Also,
reimbursement
up to $30 a day (five days maximum)
may be available for the cost
of a rental car, bus or
even
a cab.
- A free one-way shuttle ride up to 10 miles from the
dealership is available for customers whose vehicles
require same-day warranty repairs. Courtesy
Transportation is Buick’s way of extending the
Premium Service you’ve come to expect from Buick
and its
3,000 dealers. Please review the Courtesy
Transportation glove box card contained
in your vehicle,
or consult your Buick dealer for details.
Some state insurance regulations make it impractical to
rent vehicles to people under 21 years of age. If you are
under
21 and have difficulty renting a vehicle, Buick
will reimburse you
up to $30/day, for any documented
transportation you receive. Please consult your dealer
for details.
For warranty repairs during
the Complete Vehicle
Coverage period
in the New Vehicle Limited Warranty,
interim transportation may be available under the
Courtesy Transportation Program. Please consult your
dealer for details. The Courtesy Transportation program
is available only
in the United States and Canada.
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