For prompt assistance, please have the following
information available to give the Customer Assistance
Representative:
Your name, address, home and busine.ss telephone
numbers
0 Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the left top of the instrument panel and visible
through the windshield.)
Retail facility name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you to call
the toll-free number listed
previously
in order to give your inquiry prompt
attention. However,
if you wish to write Oldsmobile,
write to:
United States
Customer Assistance Representative
Oldsmobile Central Office
920 Townsend St.
P.O. Box 30095
Lansing, MI 48909
Canada
Customer Assistance Center
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario
L 1 H 8P7
Refer to your Warranty and Owner Assistance
Information booklet for addresses of Canadian and
GM
Overseas offices.
When contacting Oldsmobile, please remember that
your concern
will likely be resolved in the retail facility,
using the retailer's facilities, equipment and personnel.
That is
why we suggest you follow Step One first if you
have
a concern .
Customer Assistance for the Hearing
or Speech Impaired
(TDD)
To assist customers who have hearing difficulties,
Oldsmobile has installed special TDD
(Telecomn~unicatiorl Devices for the Deaf') equiplnent at
its Customer Assistance Center.
Any hearing or speech
impaired customer
who has access to a TDD or a
conventional teletypewriter (TTY) can communicate
with Oldsmobile by dialing:
I -800-TDD-OLDS. (TDD
users
in Canada can dial 1-800-263-3830.)
ProCarManuals.com
Chemical Paint Spotting .......................... 6-49
Children and Safety Belts
................... 1.30 . 1-40
Chilcl
Restraints
................................ 1-32
Cigar Lighters
................................. 2-56
Circuit Breakers and Fuses
....................... 6-54
Cleaner. Air
.............................. 6- 14.6-61
Cleaning
Aluminum Wheels ........................... 6-48
Antenna .................................... 3-3 1
Cassette Player and Tapes ...................... 3-29
Compact Discs .............................. 3-30
Fabric
..................................... 6-44
Glass ...................................... 6-46
Inside Your Aurora
........................... 6-43
Instrument Panel
............................. 6-46
Leather
.................................... 6-46
Outside Your Aurora
.......................... 6-47
Safety Belts
................................. 6-46
Underbody Maintenance
....................... 6-49
Vinyl
...................................... 6-45
Weatherstrips
............................... 6-47
Windshield and Wiper Blacks
................... 6-47
Clock. Setting the
................................ 3-9
Cluster
. Instrument Panel ......................... 2-60
Comfort Controls
Automatic Electronic Climate Control
............. 3- I
Dual Temperature Control ...................... 3-6
Steering Wheel Touch Controls
.................. 3-8
Compact Disc Care
............................. 3-30
City Driving ................................... 4-18 Compact
Disc Player
....................... 3- 13 . 3-21
Compact Spare Tire
............................. 5-29
Control
of a Vehicle .............................. 4-5
Controls . Features and ............................ 2-1
Convenience Net ............................... - 3-52
Coolant
Checking and Adding .................... 5- 16 . 6-20
Engine
..................................... 6-19
Engine . Temperature Gage ..................... 2-69
Heater
..................................... 2-18
Proper Mixture
to Use ........................ 6-19
Safety Warnings
................... 5- I3 . 5- 16. 5-17
Cornering Lamps
............................... 2-40
Courtesy Lamps
................................. - 7-9
Cruise Control ................................. 2-34
Cupholders
.................................... 2-55
Customer Assistance Hearing/Speech Impaired
....................... 8-2
Satislhctioll Procedure ......................... 8-1
Daytime Running Lamps ........................ 2-41
Defensive Driving
............................... 4-1
Dcfogger. Rear Window .......................... 3-7
Defrost
........................................ 3-6
Disc Brake Wear Indicators
....................... 6-25
Disposal
of Used Oil ............................ 6-14
Distance to Destination
.......................... 2-77
Door Asjar Reminder ............................. 2-4
DoorLocks
..................................... 2-3
9-3
ProCarManuals.com
