1995 GMC SIERRA Owners Manual

I Maintenance Record
7- 101
ProCarManuals.com

TO001
7- 102
ProCarManuals.com

Notes
7- 103
ProCarManuals.com

Notes
7-104
ProCarManuals.com

Customer Assistance Information
Section
Here you will find out how to contact GMC Truck if you need assistance.
This section also tells you how to obtain service publications and how to
report any safety defects.
This section includes information on:
The Customer Satisfaction Procedure,
Customer Assistance for Hearing or Speech Impaired,
BBB Auto Line -
Alternative Dispute Resolution Program, Reporting Safety Defects,
Roadside Assistance. and Service Publications.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your dealer and GMC
Truck. Normally, any concern with
the sales transaction or the operation of
your vehicle will be resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions
of all concerned,
misunderstandings can occur.
If your concern has not been resolved to your
satisfaction,
the following steps should be taken:
STEP ONE - Discuss your concern with a member of dealership
management. Normally, concerns can be quickly resolved at that level.
If
the matter has already been reviewed with the Sales, Service, or Parts
Manager, contact the owner of the dealership or the General Manager.
8-1
ProCarManuals.com

STEP TWO - If after contacting a member of dealership management, it
appears your concern cannot be resolved by the dealership without further
help, contact the GMC Truck Consumer Relations Manager by calling
1 -800-GMC-TRUCK ( 1-800462-8782, Customer Assistance prompt.) In
Canada, contact GM of Canada Customer Assistance Center
in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854 (French).
In Mexico, call (525) 254-3777.
In Puerto Rico, call 1-800-496-9992
(English) or 1-800-496-9993 (Spanish). In the
U.S. Virgin Islands, call
1-800-496-9994. In other overseas locations, contact GM North American
Export Sales in Canada by calling 1-905-644-4
1 12.
For prompt assistance, please have the following information available to
give the Customer Assistance Representative:
0 Your name, address, home and business telephone numbers
Vehicle Identification Number (This is available from the vehicle
registration or title,
or the plate at the left top of the instrument panel
and visible through the windshield.)
0 Dealership name and location
0 Vehicle delivery date and present mileage
0 Nature of concern
We encourage you to call the toll free number listed previously
in order to
give your inquiry prompt attention. However,
if you wish to write GMC
Truck, write
to:
GMC Truck Customer Assistance
3
I E. Judson Street 1607-04
Pontiac, MI 48342-2230
Refer
to your Warranty and Owner Assistance Information booklet for
addresses
of Canadian and GM Overseas offices.
When contacting
GMC Truck, please remember that your concern will
likely be resolved
in the dealership, using the dealership’s facilities,
equipment and personnel. That is why we suggest you follow Step One first
if you have a concern.
8-2
ProCarManuals.com

Customer Assistance for the Hearing or
Speech Impaired (TDD)
To assist customers who have hearing difficulties, GMC Truck has installed
special TDD (Telecommunication Devices for the Deaf) equipment at its
Customer Assistance Center. Any hearing or speech impaired customer who
has access
to a TDD or a conventional teletypewriter (TTY) can
communicate with
GMC Truck by dialing: In the United States.
1-800-GMC-TKTD
( 1-800-462-8583). (TDD users in Canada can dial
I-800-263-3830.)
GM Participation in BBB AUTO LINE -
Alternative Dispute Resolution Program *
$'This program may not be available in all states, depending on state law.
Canadian owners refer to your Warranty and Owner Assistance Information
booklet. General Motors reserves the right to change eligibility limitations
and/or to discontinue its participation
in this program.
Both GMC Truck and your GMC Truck dealer are committed to making
sure you are completely satisfied with your new vehicle. Our experience has
shown that, if
a situation arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure described earlier
in this section is very successful.
There may be instance.s where an impartial third-party can assist
in arriving
at
a solution to a disagreement regarding vehicle repairs or interpretation of
the New Vehicle Limited Warranty. To assist in resolving these
disagreements, GMC Truck voluntarily participates
in BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program administered by the Better
Business Bureau system
to settle disputes between customers and
automobile manufacturers. This program is available free of charge to
customers who currently own or lease
a GM vehicle.
If
you are not satisfied after following the Customer Satisfaction Procedure,
you may contact the BBB using the toll-free telephone number, or write
them at the following address:
BBB AUTO
LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800 Arlington,
VA 22203
Telephone: 1-800-955-5
100
8-3
ProCarManuals.com

To file a claim, you will be asked to provide your name and address, your
Vehicle Identification Number (VIN), and
a statement of the nature of your
complaint. Eligibility
is limited by vehicle age and mileage, and other
factors.
We prefer you utilize the Customer Satisfaction Procedure before you resort
to AUTO
LINE, but you may contact the BBB at any time. The BBB will
attempt
to resolve the complaint serving as an intermediary between you
and GMC Truck. If this mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will make
a decision which you may accept or reject. If you
accept the decision, GM will be bound by that decision. The entire dispute
resolution procedure should ordinarily take about forty days from the time
you file a claim until a decision is made.
Some state
laws may require you to use this program before filing a claim
with a state-run arbitration program or in the courts. For further
information, contact the
BBB at 1-800-955-5 100 or the GMC Truck
Customer Assistance Center at 1-800-GMC-TRUCK (1-800-462-8782).
REPORTING SAFETY DEFECTS TO THE
UNITED STATES GOVERNMENT
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death,
you should immediately inform the National
Highway Traffic Safety Administration (,NHTSA),
in addition to notifying
General Motors.
If NHTSA receives similar complaints,
it may open an investigation, and if
it finds that a safety defect exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot become involved
in
individual problems between you, your dealer, or General Motors.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free at
1-8004-24-9393 (or 366-0 123 in the Washington, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C.
20590
You can also obtain other information about motor vehicle safety from the
Hotline.
8-4
ProCarManuals.com