1994 PONTIAC GRAND-AM phone

Hearing damage from loud noise is
almost undetectable until
it is too late.
Your hearing can adapt to higher volumes
of sound. Sound that seems normal can be
loud and harmful to your hearing. Take
precautions by adjusting the volume control on your radio to a safe sound level
before your hearing adapts to
it.
To help avoid hearing loss or damage:
a
a
Adjust the volume control to the
lowest setting.
Increase volume slowly
until you hear
comfortably and clearly.
NOTICE:
Before you add any sound
equipment to your vehicle
-- like a
tape player,
CB radio, mobile
telephone or two-way radio
-- be
sure
you can add what you want. If
you can, it’s very important to do
it
properly. Added sound equipment
may interfere with
the operation of
your vehicle’s engine,
DelcoB radio
or other systems, and even damage
them. And, your vehicle’s systems
may interfere with the operation of
sound equipment that has been
added improperly.
For the best performance, an
external cellular telephone antenna
is recommended for cellular
telephone applications.
So, before adding sound equipment,
check
with your dealer and be sure
to check Federal rules covering
mobile radio and telephone units.
Setting the CIock
No matter which audio system you have
in your vehicle, setting the clock is easy.
1. With the ignition on and radio on or
off, press
SET. The SET indicator will
appear on the digital screen
for five
seconds.
2. You must begin to set the clock to the
correct hour and minute during those
five seconds.
Depress SEEK or 4 SEEK to set the
hour.
Depress
SEEK A or SEEK to set the
minute.
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Driving too fast through large water
puddles or even going through some car
washes
can cause problems, too. The
water may affect your brakes. Try to
avoid puddles. But if you can’t, try to
slow down before you hit them.
I Hydroplaning
Hydroplaning is dangerous. So much
water can build up under your tires that
they can actually ride on the water. This
can happen if the road is wet enough and
you’re going fast enough. When your
vehicle is hydroplaning, it has little or
no
contact with the road.
Hydroplaning doesn’t happen often. But it
can if your tires haven’t much tread or if
the pressure in one or more is low. It can
happen if a lot of water is standing on the
road. If you can see reflections from trees,
telephone poles, or other vehicles, and
raindrops “dimple” the water’s surface,
there could be hydroplaning.
Hydroplaning usually happens at higher
speeds. There just isn’t a hard and fast
rule about hydroplaning. The best advice
is to slow down when it is raining.
Some Other Rainy
Weather
Tips
0
e
0
Turn on your low-beam headlights --
not just your parking lights -- to help
make you more visible to others.
Besides slowing down, allow some
extra following distance. And be
especially careful when you ‘pass
another vehicle. Allow yourself more
clear room ahead, and be prepared to
have your view restricted by-road
spray.
Have good tires with proper tread
depth. (See “Tires” in the Index.)
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Service & Appearance Care
N Remote Fuel Filler
Door Release
The remote fuel filler door release can
help keep your fuel
tank from being
siphoned. Always be sure the fuel door
is
closed and latched after refueling.
To open the fuel door (on the right rear
quarter panel),
pull the fuel access handle
on the floor by the driver's seat.
rn Filling Your Tank
The cap is behind a hinged door on the
right side of your vehicle. To take
off the
cap, turn it slowly to the left
(counterclockwise).
While refueling, hang the cap inside the
fuel
door.
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Customer Assistance Information
Customer Satisfaction
Procedure
four satisfaction and goodwill are
mportant to your dealer and Pontiac.
gormally, any concern with the sales
ransaction or the operation of your
lehicle will be resolved by your dealer's
sales or Service Departments.
sometimes, however, despite the best
ntentions of all concerned,
nisunderstandings can occur. If your
oncern has not been resolved to your
atisfaction, the following steps should
'e taken:
STEP ONE -- Discuss your concern with
a member of dealership management.
Normally, concerns can be quickly
resolved at that level. If the matter has
already been reviewed with the Sales,
Service, or Parts Manager, contact
the
owner of the dealership or the General
Manager.
STEP TWO-- If after contacting a
member
of dealership management, it
appears your concern cannot be resolved
by the dealership without further help,
contact the Pontiac Customer Assistance
Center by calling 1-800-PM CARES.
In Canada, contact GM of Canada
Customer Assistance Center in Oshawa
by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto
Rico or
U.S. Virgin Islands, call
1-809-763- 13
15. In all other overseas
locations, contact GM North American
Export Sales in Canada by calling
1-905-644-41
12.
For prompt assistance, please have the
Following information available to give
the Customer Assistance Representative:
0
0
0
0
0
Your name, address, home and
business telephone numbers
Vehicle Identification Number (This is
available from the vehicle registration or title, or the plate at the left top of
the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present
mileage
Nature of concern
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Customer Assistance Information
1 GM Participation in
BBB AUTO LINE -
Alternative Resolution Program"
(CONK)
There may be instances where an
impartial third-party can assist
in arriving
at a solution to a disagreement regarding
vehicle repairs or interpretation of the
New Vehicle Limited Warranty. To assist
in resolving these disagreements Pontiac
voluntarily participates
in BBB AUTO
LINE.
BBB AUTO LINE is an out-of-court
program administered by the Better
Business Bureau system
to settle disputes
between customers and automobile
manufacturers. This program is available
free of charge to customers who currently
own or lease a
GM vehicle.
[f you are not satisfied after following the
Customer Satisfaction Procedure, you
may contact the BBB using the toll-free
telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, VA
22203
Telephone: 1-800-955-5 100
To file a claim, you will be asked to
provide your name and address, your
Vehicle Identification Number (VIN), and
a statement of the nature of your
complaint. Eligibility is limited by vehicle
age and mileage, and other factors.
We prefer you utilize the Customer
Satisfaction Procedure before you resort
.o AUTO LINE, but you may contact the
BBB at any time. The BBB will attempt
:o resolve the complaint serving as an
mtermediary between you and Pontiac. If
:his mediation is unsuccessful, an
Informal hearing
will be scheduled where
:ligible customers may present their case
to an impartial third-party arbitrator.
The arbitrator will make a decision which
you may accept or reject. If you accept
the decision,
GM will be bound by that
jecision. The entire dispute resolution
procedure should ordinarily take about
forty days from the time you file a claim
until a decision is made.
Some state laws may require you to use
this program before filing a claim
with a
state-run arbitration program or
in the
courts. For further information, contact
the BBB at 1-800-955-5100 or the
Pontiac Customer Assistance Center at
1 -800-PM-CARES.
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Customer Assistance Information
rn REPORTING SAFETY
DEFECTS TO
GENERAL MOTORS
In addition to notifying NHTSA (or
Transport Canada)
in a situation like this,
we certainly hope you’ll notify
us. Please
call us at 1-800-PM-CARES
, or write:
Pontiac Division
Customer Assistance Center
One Pontiac Plaza
Pontiac, MI 48340
In Canada, please call us at
1-800-263-3777 (English) or
1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Assistance Center 1908 Colonel Sam Drive
Oshawa, Ontario L
1 H 8P7
Pontiac Roadside
Assistance Program
Security While You Travel
-800-ROADSIDE 1-800-762-3743
1s the proud owner of a new Pontiac
lehicle, you are automatically enrolled in
he Pontiac Roadside Assistance Program
?his value-added service is intended to
,rovide you with peace of mind as you
lrive in
the city or travel the open road.
Pontiac’s Roadside Assistance toll-free
number is staffed by a team of trained
technical advisors who are available
24 hours
a day, 365 days a year.
We take anxiety out of uncertain
situations by providing minor repair
information over
the phone or making
arrangements to tow your vehicle to the
nearest Pontiac dealer.
We will provide the following services for
3 yearS/36,000 miles, at no expense to
you:
Vehicle out of fuel
Keys locked in vehicle
Tow to nearest dealer for warranty
Change a flat tire
Jump starts
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We have quick, easy access to telephone
numbers of the following services
depending
on your needs:
0 Hotels
Glass replacement
0 Rental vehicles or taxis
0 Police, fire department or hospitals
In many instances, mechanical
failures are covered under. Pontiac’s
comprehensive wawinty. However when
other outside services are utilized,
our
advisors will explain any payment
obligations you might incur.
Pontiac reserves the right to limit services
or reimbursement to an owner
or driver
when
in Pantiac’s judgement the claims
become obsessive
in frequency or type of
occurrence.
For prompt and efficient assistance when
calling,
please have the following
information available to give the advisbr:
a Location of vehicle
0 Telephone number of your location
0 Vehicle model, year, and color
0 Mileage of vehicle
0 Vehicle Identification Number
0 Vehicle license plate number
While we hope that you never have the
occasion to’ use our service, it is added
security while traveling for you and your
family. Remember, we’re only a phone
call away. Pontiac Roadside Assistance at
1 -800-ROADSIDE or 1-800-762-3743.
H Canadian Roadside
Assistance
Vehicles purchased in Canada have an
extensive Roadside Assistance Program
accessible from anywhere
in Canada or
the U.S.A. Please refer to the separate
brochure provided by the dealer or call
1-800-268-6800 for emergency services.
H Pontiac Courtesy
Transportation
For warranty repairs during the ,.
“BUMPER TO BUMPER’ coverage
period, interim transportation may
be
available under the Pontiac Courtesy
Transportation Program. Please consult
your dealer for details.
In Canada:
Please consult your GM dealer for
information on courtesy
transportation.
249.
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How You Can Get an
Index:
Indexes are published periodically. Most
of
the PSP’s which could potentially
apply to the most recent Pontiac models
will be listed in the most recent
publication for that model year. This
means you may want to wait
until the end
of the model year before ordering an
index if you are interested
in buying
PSP’s pertaining to a current model year
car or truck.
Some PSP’s pertaining to a particular
model year vehicle may be published in
later years, and these would be listed in
the later year’s index. When you order an
1 index for a model year that is not over
yet, we’lrsend you the most recently
~ published issue. Check the ordering form
for indexes for earlier model years. ~
Cut out the ordering form, fill it out,
and
mail
it in. We will then see to it that an
index
is mailed to you. There is no charge
’ for indexes for the 1990- 1994 model
~ years.
Toll-Free Telephone
Number
If you want an additional ordering form
for an index, just call toll-free and we’ll
be happy to send you one. Automated
recording equipment will take your name
and mailing address. The number to call
is
1-800-55 1-41 23.
A VERY IMPORTANT REMINDER:
These PSP’s are meant for technicians.
They are not meant for the
“do-it-yourselfer.” Technicians have the
equipment, tools, safety instructions, and
know-how to do a
job quickly and safely.
Pontiac Service
Publications
You can get these by using the order form
later in this section.
Pontiac Division service manuals are
intended for use by professional, qualified
technicians. Attempting repairs or service
without the appropriate training, tools,
and equipment could cause injury to you
or others and damage to your vehicle that
may cause it not to operate properly.
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